My data plan has been abrutly changed

Hello
I have a family plan that I share with my mother. We have been Verizon customers 10 years. Today, I received a text that my plan had been changed. I quickly rushed to the computer to login to our account on My Verizon. It showed that my mother had added a line to our plan, my step-father has just returned from Afghanistan a few days ago and needs a phone for employment-seeking. I wish they had told me, because it seems the workers at the Verizon store has screwed us out of our unlimited data.
My step-father and mother purchased the new phone at full price. They were led to believe by the Verizon employee that no changes would be made to our account aside from the additional line. Now, I login to find that not only are my eligible phone upgrades gone, so is our unlimited data. As my mother lives 1500 miles away, I cannot go into the store and assist her in this matter. I was wondering if anyone has insight into this situation.
I was under the impression that we were 'grandfathered' in to the upgrade program as well as unlimited data, so long as all phones were paid at full price with no subsidy.

cbjb19er wrote:
Thank you for the input, everyone. Am I safe to assume that if the plan has been changed for some reason, this is all reversible under the 30-day hassle free guarantee? Firstly, my parents clearly did not know what they were doing and were likely led out of unlimited data by a wiser and sneaky employee. Secondly, they stated to me after the fact that they didn't even really want a smartphone so I am just going to mail them one of my old phones and have them return the smartphone they just purchased.
So if it comes down to it, will this resolve the issue under the circumstances described and put everything back as it was?
Who is the owner of the account? If they return the phone, they "should" be able to reverse everything, and then you could add a line with a basic phone and keep everything the way it was. People have a tendancy to listen too much to salespeople, when they need to go in with a plan, and not vary from it, even if they are urged to.

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