My data plan was changed without my knowledge or consent, and now I cannot get it returned.

I started getting overage notices, and when I looked it seems my unlimited data had been changed to a 2GB plan.  (I haven't signed any new contracts or bought any new phones, or done anything to the account).  I have been trying to get my plan re-instated and am being told I cannot. I'm not sure what I can do.   I've been with Verizon for many years, and had planned on remaining with them but I am SO frustrated by this. If I cannot get this mistake fixed I am going to switch to another company.  Any ideas?

What seems to have happened is that my sister went to look at phones, though she didn't end up getting one.  But in the course of the visit the rep was recommending alternate plans to her that he said would better suit her usage.  Somehow he ended up canceling my data plan.  This occurred a couple of weeks ago, and I tried to get it fixed right away. 

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