My daughter bought her touch last August. It has had problems with sensors ever since. The store cannot fix it. What should I do now?
My daughter bought a touch last August. It has had problems with sensors ever since and does not hold a charge. We have taken it to the lcoal store twice with no repairs working. What do I do next?
Call Apple and ask to be transferred to Customer Relations. Explain the situation to them and have any case numbers handy. They will take care of you.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
Similar Messages
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I have bought Adobe Photoshop Elements 10 last August 2013 and having problems with installing it on Windows 8.1. Why am I having this problem?
You can check you Adobe account online to see if the serial number is registered under your account. If not then your only option will likely be to contact Adobe Support directly thru chat to see if they can provide you with a/the serial number. For them to do so will require you being able to prove ownership.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I've had trouble with my Macbook since the first month I bought it. I've replaced the hard drive 3 to 4 times. Now some programs won't work or shut off by itself. Is it possible to ask for a complete exchange of products?
This may help you: http://store.apple.com/us/help/returns_refund
It would appear that you can ask for an exchange but it doesn't specify any time frame... Hopefully someone more knowledgeable can add to this.
By the way, if you've replaced the drive so many times, perhaps there's something else going on elsewhere. -
Well you see, I just got this new Ipod 5G that I really wanted but something went wrong when I tried to sync it with Itunes. It said that the ipod needed 10.7 Itunes but clearly I had not so late version 10.6.3. And I can't update my itunes because it is at the point where it can not update for now so I don't know when it will ever update to 10.7 but right now I am stuck on 10.6.3. And if I can't get it to update how will I be able to sync my music into this new ipod, what should I do?
You need to buy a Mac OS X 10.6 DVD or use a combination of these instructions and iTunes Match to put content onto the iPod touch.
(83701) -
Anyone else keep getting "iTunes has stopped working" pop-up ever since the last update?
Recently iTunes had issued a fix to the problem they were having with music stuttering during playback. I installed the update and no more stuttering.
Ever since installing that update (iTunes 12.1.1.4 (64-bit), however, I keep getting a "iTunes has stopped working" pop-up, and it closes down. This is constantly happening to me. I uninstalled iTunes and re-installed it, and it is still happening quite often.
Hopefully Apple is aware of this, and will issue yet another update.
Has anyone else experienced this too, or is it just me?Hi Wi_Writer,
Are you getting the iTunes error message when you connect a device to iTunes or only during playback with a connected device? The resource below provides some additional troubleshooting steps for this scenario.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT203356
Regards,
Judy -
My daughters iPod is now disabled because of my youngest daughter trying to get on it while away. I tried to restore it as per instructions via support site. It took 5 hours to do the download. I left it over night and in the morning I found the iPod still disabled. I have a download on iTunes so I tried to click on that and it won't open. I have to admit, I am not a computer wizz here. Could someone possible direct me to what I should do now? Thank you.
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software. -
what should i do now plz hel;p
Welcome to Apple Support Communities
Macs use OS X, which is an operating system different than Windows. EXE files are designed to work in Windows, so it's normal that you can't run them.
If it's a program, you can try an application like CrossOver that allows you to install Windows applications in OS X. However, note that it doesn't always work correctly, so the best option is to run Windows in your Mac.
To decide if you need Windows on Boot Camp or virtual machine, see > https://discussions.apple.com/docs/DOC-3321
If you need a virtual machine, install an application like Parallels, VMware Fusion or VirtualBox, and create a virtual machine to install Windows.
If you need Boot Camp, first see which operating systems you can install > http://support.apple.com/kb/ht5634 Then, open Boot Camp Assistant (in /Applications/Utilities) and follow its steps. Follow Apple's steps > http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.8.pdf -
MY keyboard has been giving me trouble since I updated the iOS 8.3. It stutter stops while I'm texting, if I keep trying to type it may eventually catch up, but also drops a period if I keep hitting the space bar because the cursor isn't moving. Yet another problem with an update. This has been the worst year to own an apple product!
You mentioned that you tried connecting to other types of routers - was that successful?
Have you tried resetting your Network settings within your phone?
I Tried everything you mentioned before, and still havin" the problem, Im gonna try these un-official solutions --> https://discussions.apple.com/thread/4909703?start=240&tstart=0
Do you think that by upgrading to iOS 7 can solve this problem? -
I changed my Apple ID and had problems with my Account.Once iTunes Store had sorted those out I decided to back up on my 3 devices.Now my Notes and Reminders are all old ones and the new ones I created in the last few days have disappeared.
Ok. Found something that said to shut down and hold the option, command, p, and r keys on restart. Held them down for a few restarts and everything automatically signed in and works. Woohoo!!!
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Cannot sync my iPad mini or my iPod touch. I have never had problems in past. Last sync, Jan. 2013
Cannot sync my iPad mini or my iPod touch. I have never had problems in past. Last sync, Jan. 2013. Have done diagnostic on both with itunes as it does recognize them and they comes up clean. Where do I go from here?
The music should be on your syncing computer. Just sync the music to the iPod.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
However, the music and movie redownload is only applicable to the USA with the latest iTunes since iCloud (beta) is now available in the USA. -
My daughter's iPod Touch is stuck on a blank screen with that loading circle thing just going around and around. She said she was trying to duplicate an app or something, and all the the apps started shaking like when you delete them. I turned the iPod off, but it never turned back on completely. I tried to restore it, but it's saying that I have to enter the passcode. But, as I said, there's nothing on the sceen excect the circle thing. Please help!!!!!
Start at # 3
1- iOS: Not responding or does not turn on
2 Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
3 If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
4 Try on another computer
5 If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
hi, my daughter wrote wrong paswords in my ipod touch and it is blocked. It says it needs to be connected to itunes, but once its there it says the ipod is blocked with a passcode..the ipod is just blocked. what can I do?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I bought a new MacBook Pro several months ago. I keep losing my wireless connection (my wife, sitting several feet from me has no problem with her iPad2). I find the quickest fix ix to turn Airport off and back on. Very annoying. Suggestions please?
What kind of wireless router are you using? more importantly which protocol are you connecting with? Are you and wife connecting using the 2.4Ghz band? or do you have a dual band router that offers the 5GHZ band? Are you both connecting vie 802.11 a/b/g or n?
The best thing to do is to go into SYSTEM PREFERENCES and select NETWORK, then select AIRPORT and click on the ADVANCED button.
Under the AirPort tab you should delete all the preferred networks and only add back in your network with the proper security settings and passwords.
If you hold down the option key on your keyboard while clicking on the airport icon at the top on your macbook pro. you'll seesome data that will tell you what band and mode you're connecting at, as well as in an indication of signal strength (RSSI) if you write down and post back that information it'll tell us what's going on. -
Tryed to update my ipod touch last night, today it is frozen with the Apple symbol on the screen.
tryed to update my ipod touch last night, today it is frozen with the Apple symbol on the screen.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipod touch doesnt want show in itunes but it shows as a device on my computers desktop what should i do?
Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
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