My daughter cant remember her passcode what do i do?

My seven year old has put a passcode in her ipod touch and now cant remember what she used help

What to Do If You've Forgotten Your iPhone's Passcode
If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
  1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
  2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
  3. iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the
          Back Up option. If you have just backed up the device, it is not necessary
          to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
  3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the screen pictured below,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
  4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
  5. If necessary, open iTunes. You should see the following "recovery mode" alert:
  6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

Similar Messages

  • My daughter cant remember her passcode, and she has never synced it.  Is there any way to restore without losing all the apps and music?

    My daughter can't remember her passcode, and she has never synced it.  Is there any way to restore it without losing all the apps and music that were downloaded?

    If you can't remember the Passcode, you need to restore the device from the computer it was last synced with.
    Follow the instructions for putting the device in recovery mode >  iPhone and iPod touch: Unable to update or restore
    If you are a resident of the U.S., have iTunes 10.3 or later installed, and iOS 4.3.3 or later, can re download iTunes purchases for free.
    So retore the iPod, then re download the iTunes media.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT201210 my daughter  cant remember her ipod password

    How can I reset the password when daughter cant remember her password?

    Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the iPod backup that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • My daughter cannot remember her passcode for her iPhone 5. She needs a phone number that is stored in the phone and cannot remember her passcode. we have tried many groups of numbers and now we are locked out for an hour each time we put in the wrong pass

    My daughter is out of the country until May. She did not take her iPhone 5 with her. Now she needs a phone number that is stored
    in the memory and cannot remember her passcode. I have tried all of the possibities that she e-mailed , but none of them work
    and now I am locked out for an hour each time I enter an invalid passcode. Help? How can I get around this to access the phone?

    Follow the instructions at http://support.apple.com/kb/HT1212

  • HT1212 cant remember my passcode what can i do?

    my girlriend forgot her passcode and she cant get in to it what can we do to unlock it ?

    Forgot Passcode use recovery mode to restore
    http://support.apple.com/kb/HT1808

  • My daughter cant remember her apple Id or password. I tried to search by email address possibalities but no luck so far.  Does anyone have any Ideas on how to retieve her account?

    My daughter can't remember her itunes id or password.  She wants to access her account to retreive her song library.
    .   We tried retreiveing by using old email accounts.  No luck so far.  Annyone have any ideas on how to retrieve her account info?

    rsackawicz wrote:
    My daughter can't remember her itunes id or password.
    click here and follow onscreen instructions.

  • My daughter cant remember her password she entered in her i pod touch. Is there any way to fix this?

    My daughter put a password on her i pod touch and now she can't remember what it is, is there any way to fix this??

    http://support.apple.com/kb/ht1212
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • HT201407 hi..I cant activate my Iphone 5. I bought this from someone who cant remember her apple password and even the email address that she used to set up the account.What am I gonna do now....How can I activate my Iphone. what are my options...pls help

    hi..I cant activate my Iphone 5. I bought this from someone who cant remember her apple password and even the email address that she used to set up the account.What am I gonna do now....How can I activate my Iphone. what are my options...pls help me.thank you

    Activation Lock in iOS 7  >  http://support.apple.com/kb/HT5818
    hannibalfromlemery wrote:
    .I cant activate my Iphone 5. I bought this from someone
    The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    You need to return the Device for a refund, as you will not be able to re-activate it.

  • HT201365 My wife can't remember her passcode and now it says it is disabled! What to do?

    My wife can't remember her passcode and it says her phone is disabled! How do I bypass the passcode

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

  • HT4113 MY DAUGHTER HAS FORGOTTEN HER PASSCODE AND WE CANNOT GET INTO HER PHONE, WHAT DO I DO?

    My daughter has forgotten her passcode and cannot get into phone, what do i do?

    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

  • What do i do if i cant remember my passcode for my ipod 4g

    i cant remember my passcode so how am i supposed to use my ipod 4g?

    Connect theiPod to its syncing computer and restore via iTunes. If iTunes asks for the passcode and you can't enter the passcode or if you do not have the syncing computer, place the iPod in recovery mode and then restore, For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • HT1911 CANT REMEMBER SECURITY QUESTION WHAT DO I DO

    CANT REMEMBER SECURITY QUESTIONS WHAT DO I DO

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • Cant remember her password for the app world

    hi all, i bought my phone from a friend, she cant remember her password for the app world or her email so we cant even re send the password, i have deleted the app world and re - downloaded it but it has had no effect... what can i do so i can use the app world?? x

    Hello rhimariee1993
    Welcome to Support Forums
    Simply deleting BlackBerry App World will not work , as you got it from your friend so follow this Knowledge Base 
    KB28225 : BlackBerry smartphone must be security wiped before transferring ownership
    After a security wipe create and use your own BlackBerry ID on that device . 
    KB24062 How to create a BlackBerry ID
    try it and let us know if you feel any issue.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • HT4113 My daughter has forgotten her passcode on her ipod. Apple wants to charge me $60 to tell me how to unlock it. Does anyone know how to?

    My daughter has forgotten her passcode on her ipod.  Apple wants to charge me $60 to help me.  Does anyone know how I can reset it?

    Connect the iPod to the computer and restore via iTunes. Place the iPod in Recovery mode if necessary to allow the restore.

  • HT5312 i cant remember security answer , what can i do plz?

    i cant remember security answer , what can i do plz?

    The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on that page should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

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