My daughter has a ipod touch 4 generation.  It is running iOs 6.1.3.  The problem is that it loses its data and reverts back to a new ipod at least twice a week.

My daughter has a ipod touch  4 gen.  It is running iOS 6.1.3.  It shuts down and reverts back to being a brand new ipod.  We then connect to computer and restore to a backup.  It works fine for a few days and then does the same thing again.  How do I fix this?  She got it for Christmas last year.  We don't want to spend the next few years doing this twice a week.  All help is appreciated.

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

Similar Messages

  • I have just purchased a lightning to 30 pin adaptor to use on an iPad mini and a gen5 iPod touch both devices are running iOS 8.1.3 and come up with The error message "this accessory is not supported by this device "

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  • HT201263 my ipod touch 4th gen isnt work after a long time with 0 percent battery power.Then its not working. computer doesnt respond to my ipod .only black screen is appearing it even not wake up after reset it what can i do please help me

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      Apple Retail Store - Genius Bar

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    Connect in recovery mode and restore, explained in these articles: iOS: Unable to restore and iOS: Wrong passcode results in red disabled screen
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  • IPod touch 5 lag issue running iOS 8.1 ( PLEASE RESOLVE THIS ASAP)

    OMG, i'm just fed up of using this iPod 5 after this new update of apple's iOS 8.1.  I did checkout iOS 8.1.1 but as it bought no changes to the performance i just downgraded it back to iOS 8.1. Well performance really matters on a device. The day i updated it to iOS 8, my iPod 5's performance has been sluggish and worse when compared to the old iOS 7.1.2 . If i had chance to downgrade it now i would do it asap but unfortunately there isn't any way but to suffer with this new sluggish iOS 8.1. If there is someway that apple can help us then its by increasing the performance on such A5 devices like iPhone 4S, iPad..., iPod touch 5, then please help us. If i ask this question "Is there anyway to increase or speed up my performance of my iPod 5", Then the reply from you people would be to either buy a new device by dumping this or to remove background apps,reduce motion etc. (WHICH I HAVE ALREADY DONE.) and the performance is WORSE or UNBEARABLE  on this device after updating to iOS 8 - iOS 8.1. When i just tap settings it takes about 3 - 4 secs or more to show up which is too bad. Please try to solve this issue on older devices running A5 chip by either giving us an another opportunity to downgrade to iOS 6 or 7 (PLEASE) or by improving this current OS performance issue just like iOS 7. I request you to solve this issues for the people like us who are an APPLE fan and still using devices running A5 chip and we just like it so much but please don't let us hate it by making it's performance worse. Yes, i do know that the all new iOS 8 was made for the newer devices running new CHIP, but then why did the update just come up for devices running A5 chip then if it would ruin the performance? Or was this is a marketing strategy to make our device's performance unbearable and worse so we hate it and buy a new device so you can increase your sales? Everyone cannot afford a device just like that as time goes. I further pledge you people to solve this sluggish performance issue on these older device who got this iOS 8 updates (RUNNING A5 chip).
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    VaishnaV

    to whom it may concern
                      Im begging you to please give us chance to downgrade our iphones from ios 8 to ios 6.4
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    See:
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  • HT201210 My ipod touch won't update to iOS 6, it says unknown problem occured

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    You can try a reset.
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  • HT1766 My mom changed my passcode on the ipod touch 8gb, i have severally tried to unlock it with different codes but it didn't worked and it got disabled using my ipod touch 8gb, however i have restored my ipod touch 8gb fully, and i still get passcode s

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    B-rock

  • HT201407 My daughters ipod touch 4 gen, ios 6.1.3 restarts at least twice a week, it is less than a year old.  What do I do?

    My daughter has a ipod touch 4 generation.  It is running iOs 6.1.3.  The problem is that it loses its data and reverts back to a new ipod at least twice a week.  We connect it to the computer and restore it and it works fine for a few days and then we have to do the whole thing again.  If we are not near our computer then we are screwed until we get home.  It is less than a year old.  I don't want to have to restore every few days for the next several years.  All help is greatly appreciated.

    A). This is the iPhone forum.
    B). If it's less than a year old, it's under warranty. Make an appointment at the genius bar and get it taken care of under warranty.

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    (73095)

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  • How do I fix? -iPod Touch Generation 4 frozen and jammed

    I have an iPod Touch Generation 4 and the sleep button/lock screen button is jammed. I can't fix the jam no matter what and I've tried everything said online and such. I got a notification from an app and slid open, tapped in correct code, and the app opened immediately like usual. So when you rotate your iPod, the screen turns right? The screen was horizontal so I flipped the iPod vertically and it didn't move so I tried again because, hey, might be lagging. Nope. For a good three minutes it stayed on the same screen. Slowly, the screen began to grey and fade and then it got all distorted and you can only see green and grey lines (green because that's the app's main color). Anyway, I don't mind the jam that's not the problem, I have it so you can press the dot on the screen to get it to go to the lock screen. The only problem is my ipod is completely frozen and I have my contacts, passwords, photos, music, ect on that ipod and I need it. Please help me?

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    - iOS: Not responding or does not turn on
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    RecBoot: Easy Way to Put iPhone into Recovery Mode
    If necessary:
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    For MAC or PC
    The Firmware Umbrella - TinyUmbrella
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My ipod touch (generation 4) is not recognized by itunes. I've each time to reinstall itunes, it works few days and suddenly not without reason-only was is reinstallation-reset of ipod doesn't change something.does someone can help me please?

    my ipod touch (generation 4) is not recognized by itunes. I've each time to reinstall itunes, it works few days and suddenly not without reason-only was is reinstallation-reset of ipod doesn't change something.does someone can help me please?

    Wow the customer service is even worse. Does Apple want me to go around jailbreaking my iPod now so I can use something that actually recognizes my product?

  • IPod touch generation 4 8GB (iOS 7?)

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    I cannot believe you answer the question that fast. I thought that it would take a long time.
    Thanks,
    Adrienne

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