My daughter has an iphone 4 and forgot her passcode - what to do

I looked on-line and all the sites I have gone to say that restore or reset using itunes doesnt work for an iphone 4

Those sites are wrong.
A restore with iTunes is the only way to remove a forgotten passcode.

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My daughter has a iphone and changed her phone number but when I go to text her both numbers show up . How do I get rid of that old number in iMessage ??

My daughter has an iphone and changed her phone number . When u go to text her both phone numbers still show up . How do I get rid of that number in iMessage ??

She needs to deactivate iMessage on her device and the re-activate using the correct number.

Daughter has an iPhone and she can send me a text but when I text her back I get error code 2127

My daughter has an iPhone and she can send me a text but when I try to text her back I get the error code 2127. Does anyone know what this means? Does this mean my messages to her are being blocked somehow?

Usually it means you are texting a number which isn't 10 digits in length. I would recommend that you delete the entry in your Contacts for your daughter, then find the text she sent you and create your new Contact from that. If she is listed in your favorites - delete her from there too, then re-add after a successful hook-up.

My daughter has an iPhone and some how we share an iCloud account and she's getting all my texts and contacts. I can't find where to uncheck her phone number on my phone account. Please help

My daughter and I both have an iPhone and some how we share an iCloud account and she's getting all my texts and contacts. I can't find where to uncheck her phone number on my phone account so she doesn't get all my texts and contacts. Please help

Hi Shellyk,
Go to Settings>Messages>Send & Receive and make sure that only your personal email addresses are listed under the individual phone number.Remove the "shared" iCloud email address.
For the Contacts, if you are syncing them via iCloud and you both have the same iCloud account, you will both have the same Contact list.
Cheers,
GB

Hi. my daughter has an iphone 4s and she has forgotten her passcode and wont let her use it at all now. it says that it needs to be connected to itunes, but when i do.....it says that it needs the passcode. what do i do??

Hi, my daughter has an iphone 4s and has forgotten her passcode, and it totally shut down her phone. it says to connect to itunes, but when i do that.....itunes says that i need the passcode. how do i fix this??? please help

iOS: Forgotten passcode or device disabled after entering wrong ...

My daughter has an iphone 5s and I have her old 3GS. She receives all my imessages that I rcv or send to other people. Can anyone advise how to stop this? we have removed the 3gs from her itunes account but it hasn't stopped the issue.

My daughter has an iphone 5s and I have her old 3GS. She receives all my imessages that I rcv or send to other people. Can anyone advise how to stop this? we have removed the 3gs from her itunes account but it hasn't stopped the issue.

There are a lot of posts in the forums today with people having problems with iMessage. There was also a published outage yesterday, so it's possible there are still some issues that may be impacting you both.
I would just wait it out - I'm sure it will be sorted out soon.

HT4061 My daughter has a cracked screen on her iphone 5c and cannot unlock it. Will Apple replace and at what expense? How do I get the serial number if I cannot unlock the phone. When it's plugged into the computer it asks for the code.

My daughter has cracked the screen on her iphone 5c. Someone knocked into her whilst she was holding it. Will Apple replace it and at what cost. Also have tried contacting apple via the website however they ask for the serial number which I cannot access. Have tried connecting to iTunes and it asks for the phone to be unlocked.

Helps to say, this is a WW forum
A few Apple retail Stores in UK replace the screen call those nearest to check if they can I think price is c £99
If not the Out of warranty exchange price is £209 over the counter
If iTunes has ever been used to sync then the the serial # will be imbedded
iTunes>>>edit>>>>preferences>>>> devices >>> hover over device and details show up

My daughter has an iphone under my apple id also and she updated her phone to the new OS 6.1 software it sent all of her contacts to my phone how can I fix this?

my daughter has an iphone under my apple id also and she updated her phone to the new OS 6.1 software it sent all of her contacts to my phone how can I fix this?

Follow these instructions
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

My daughter has an ipod and used itunes through her mom's account, we now set up a new itunes for her iphone, we were able to transfer the purchased music to the library but not the songs she had on old cd's, how do I get all the music off her ipod?

My stepdaughter has an ipod and used her mom's itunes account, now we set her up with her own itunes but I can only transfer purchased music to her library. How do I get all of her music off of her ipod? (she doesn't have all the cd's she used)

You may be able to buy a program to do this - not supported by Apple.
the ipod is not a storage device. The sync is one way - computer to ipod. The only exception is itunes purchaes.
The music should be on a computer as that is where they came from in the first place.

My daughter forgot her passcode, phone is disabled. I attempted restore procedures by placing phone in restore mode and syncing to original computer, but it still says I need the passcode and does not offer option to restore as new. Verizon can't help.

My daughter forgot her passcode. Phone is now disabled. I attempted restore procedures by placing phone in restore mode and connected it to the computer / itunes with which it was originally synced. itunes recognized phone in restore mode and said I must restore. I clicked restore, restore and update. Update began, itunes recognized the device by name and gave error message that stated I must have the passcode to restore. There was no option to restore as new. I attempted to restore the iphone 4s on another computer by instaling itunes, but same error messages appeared. I contacted Verizon and they said they could not help me. The nearest apple retail store is over 40 miles away. PLEASE HELP!

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
     1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
         of the cable connected to your computer's USB port.
     2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
         red slider appears, then slide the slider. Wait for the device to turn off.
          If you cannot turn off the device using the slider, press and hold the Sleep/Wake
          and Home buttons at the same time. When the device turns off, release the Sleep/Wake
          and Home buttons.
     3. While pressing and holding the Home button, reconnect the USB cable to the device.
         The device should turn on. Note: If you see the screen pictured below, let the device
         charge for at least ten minutes to ensure that the battery has some charge, and then
         start with step 2 again.
     4. Continue holding the Home button until you see the "Connect to iTunes" screen.
         When this screen appears you can release the Home button.
     5. If necessary, open iTunes. You should see the following "recovery mode" alert:
     6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

My daughter has locked herself out of her ipod touch. Ironically the computer it is synced to just crashed, is it possible to get her up and running from another computer?

My daughter set a password and forgot it, she has locked herself out of her ipod touch. The computer the ipod was synced w/ has crashed, is it possible to restore her settings from another computer?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT4623 My daughter forgot her passcode for her 3GS, and iTunes will not let me change the passcode or even update. Please help!!!

My daughter forgot her passcode for her 3GS, and iTunes will not let me change the passcode or even update. Please help!!!

If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.

HT1212 My daughter forgot her passcode so we reset it as per your instructions above. The problem is that she can't redownload any apps. It is telling us that she needs 4.3 and we have 4.2.1 . We had all kinds of apps on it before but it won't let us redo

Please help. My daughter forgot her passcode and her apple id so we reset the ipod as per instructed I got her a new apple id. and now she can not redownload any of her apps. It says that she needs a 4.3 and she only has a 4.2.1. We are trying to download the same apps she had before and it won't allow it. I can not seem to get the 4.3. We are unable to download anything. Any help would be appreciated.
I was told it was a 3rd generation at purchase but when checking online it sometimes shows 3 and sometimes 2. I am totally confused and just want her to be able to use the device. Thanks and Blessings.

If you have iOS 4.2.1 or later on the iPod and there was version compatible with that version, then you should be able to get a compatible version by:
App Store: Downloading Older Versions of Apps on iOS - Apple Club
App Store: Install the latest compatible version of an app
You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.

HT1212 My daughter forgot her passcode on her ipod. tried the restore info given by Apple and it didn't work. Any more suggestions?

My daughter forgot her passcode to her ipod touch. I tried the restore information that I found online through Apple support, but this didn't work. Any other suggestions?

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
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6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

My daughter forgot her passcode number and cannot get into her phone

My 14 year old daughter forgot her passcode and can not get into her phone. What do i do?

Connect the iPhone to your computer and restore via iTunes. Place the iPhone in Recovery Mode if necessary to allow the restore.

My daughter has an iphone 4 and forgot her passcode - what to do

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