My daughter has downloaded an app that said it cost .69p and ive been charged 6.99 help??
Can anyone help me on how to check that it is not a typo on the invoice?? it seems abit of a steep for an app that should of been 0.69p
just incase anyone wants to know its the racing penguin game???!! i have got my password on my account but i was updating my apps when she got hold of my phone i know now that it stops active for 10 mins after you put your password in. GRRR!!!! Im stumped as ive tried looking on the apple site but to know avail. Thanks in advance. Ria xx
If thats the game that I'm thinking of, it looks like it has a lot of "In-App purchases" available. Take a look at your invoice and see if next to the charge it says "in app purchase" instead of just "app". Maybe your daughter clicked OK for an in app purchase without realizing that she was buying something?
Similar Messages
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I downloaded an app that said it was free and I was charged... How do I get the charge reversed?
How do I get it reversed?
If it's a small charge then it may just be a store holding charge (they quite often appear especially after updating/changing credit card details), in which case it should disappear within a few days : http://support.apple.com/kb/HT3702
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My daughter has somehow figured out how to register for her own Apple ID but she is very underage. She is not giving me the correct info for me to get into her email. She has downloaded some apps that I would not allow. How can I recover her Apple ID info?
No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that. -
Dear Sir / Madam,
I purchased the app Invoice to go yesterday evening and have been charged twice both £17.49 could you please refund my account.You are not speaking with Apple here, this is a user-to-user forum. Go to http://expresslane.apple.com
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I downloaded 2 apps that said "FREE".
One of them was OmniFocus which cost 39.99 dollars
and the other one was Things which was 19.99 dollars.
I'm sure that both of them said 'FREE' next to them when I downloaded them
because usually when you have to pay,
they tell you once more about the price and if i really want to buy it or not.
But both of the times, they didn't ask me anything at all.
When I clicked Free, it turned to Install and when I cliked Install, they were downloaded right away.
So i thought I got them for free but later I got a mail saying that I had paid for those 2 apps!
I did sent a mail to them but can I actually get my 60 dollars back?
There was nothing that I did wrong in the process so would it be possible to get my money back?Do a doublecheck, access the App Store from a different computer and see if you see 'free' instead of a price. Also, check the reviews, if something wrong is happening then it's probably not only happening to you.
The terms of sale for the App Store is that all sales are final, however that may not always be the case.
You need to talk to iTUnes
http://www.apple.com/support/itunes/contact/
I searched the App Store and what I saw was several free omnis, but the omnifocus did have a price on it. Perhaps you clicked the wrong box? -
I don't get it!!!
Without knowing what app you are talking about, no one here can explain what happended. We can however, make certain assumptions.
Many, free games include "in-app" purchases.... items that you can buy within the game that let you unlock other levels, or use to enhance the game experience. Some free games are lite versions and if you agree to upgrade the game, you may have to pay for the upgrade.
So like I said without knowing what game you are talking about and what you might have done during game play, we can only guess. But .... You should have been required to enter your password when you made any purchases - unless you had already entered your password for another reason - maybe to download a free app perhaps.
Once you enter your password, you can download continuously without having to re-enter the password for a 15 minute period of time so if that's the case, only you would know what happened. If that's not the case, more details will be needed from you for a further explanation. -
How do I get a credit back for downloading an app that I thought was free and wasn't?
How do I get my account credited for an app download that I thought was free for my 5 year old and ended up costing $10?
No guarantees since the terms of sale for the iTunes Store say that all sales are final, but you can contact the iTunes Store, explain the issue, and ask:
http://www.apple.com/support/itunes/contact/
For the future, note that in many cases a developer makes the basic app available for free as a "trial version" but then charges as an in-app purchase for various features and upgrades. You may wish to disable in-app purchases in the Restrictions in the General settings so that such add-ons can't be inadvertently purchased.
Regards. -
My daughter bought coins for design game but never received them is there. Phone number for UK the money has came of my account
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
TS1702 my daughter has downloaded apps totalling £120 on my ipod touch
my daughter has downloaded apps totalling £120 on my ipod touch what can i do????
All sales are final but iTunes may make an exception. Contact iTunes
Apple - Support - iTunes - Contact Us -
Can't seem to download any app despite entering the correct password and answering 3 security question but still in the end it comes up the message that my session has timed out no matter what! Please help, many thanks in adv!!
Try doing it on your computer with iTunes and then sync to your iPad to see if it clears the problem.
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My daughter has downloaded free games from the App Store and I have been charged in excess of £200 and I don't know why has anyone had the same issue and if so how did you get your money back
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
To help avoid future transgressions set the Restrictions for In-App Purchases...
Settings > General > Restrictions
Understanding Restrictions > http://support.apple.com/kb/HT4213 -
I am trying to download an app that needs 501 MB and my iPod has over 1 GB, but the App Store says that I do not have enough memory left.
Do you have a question?
That sounds right.
Most apps require more than double the size of the app available in order for installation.
Make more room. -
I added an app that said FREE then after installing it said I had a 14 day trial..I want to delete this and do not know how
If you downloaded the app in iTunes on your computer, and synced the iPod touch, you can unselect the app in iTunes, in the iPod's sync settings for Apps, and Sync the iPod again.
If you downloaded the app directly on the iPod touch, tap and hold on the app's icon (on the iPod's screen). The icons start to "jiggle." Click the X next to the app's icon, to remove that app from the iPod. -
I am wondering if you can get live wall papers for the iphone 4s, i down loaded app that said live wall papers but they didnt actually do any thing... I am looking for the ones that move and stuff...
if you downloaded an app outside of app store it would be a jailbroken app which cant run on non jailbroken iphones
also "live" wallpapers suck battery alot -
HT3702 Been charged for an app that said was FREE
I have been charged for an app from the itunes store on my iphone that said it was FREE. Where do I ask for help and get a refund please. charmed19
Did you add or change your card details when downloading it i.e.is it a temporarory holding charge : http://support.apple.com/kb/HT3702 ?
And/or have you made in-app purchases in it ?
If not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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