My daughter has forgotten her passcode and we haven't synced to a computer., my daughter has forgotten her passcode and we haven't synced to a computer.
We are new to the iPod family. My daughter has forgotten her passcode and everything I have read tell me to use a computer we last synced to. We haven't done that. Help
Put it in recovery mode as described in this article:
iOS: Unable to update or restore
Similar Messages
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My daughter forgot her passcode. Phone is now disabled. I attempted restore procedures by placing phone in restore mode and connected it to the computer / itunes with which it was originally synced. itunes recognized phone in restore mode and said I must restore. I clicked restore, restore and update. Update began, itunes recognized the device by name and gave error message that stated I must have the passcode to restore. There was no option to restore as new. I attempted to restore the iphone 4s on another computer by instaling itunes, but same error messages appeared. I contacted Verizon and they said they could not help me. The nearest apple retail store is over 40 miles away. PLEASE HELP!
If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake
and Home buttons at the same time. When the device turns off, release the Sleep/Wake
and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device.
The device should turn on. Note: If you see the screen pictured below, let the device
charge for at least ten minutes to ensure that the battery has some charge, and then
start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button.
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
my daughter's itunes library is on a computer that now has a broken usb port. can she view her library and download from my computer? is so, how?
If you set up Home Sharing and are on the same network you can share your library. However you must be using the same itunes account. Another option (if you are trying to download to a device) would be to sync over Wi-Fi. I hhope this helps a bit. If you let me know what you are trying to accomplish I may be able to give a better answer
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Help - I have an apple id account, where is my iPod and iPad registered, but also the iPod of my daughter. How can I make an account for my daughter and keep all the apps she has on her iPod and in her own iTunes?
Sorry, content bought with one Apple ID cannot be merged or transferred to another Apple ID.
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How do I get past the pass code on iPad running on Ios7.1 because j have forgotten it and I don not own a computer so it has to be with out
a computerUse a friend's computer. Your iPad will be erased.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
Will we have to create a seperate account for her, or can we all have the same one? I would like to avoid 'checking' and 'unchecking' individual songs every time one of us tries to synch our ipods to the library.
PLEASE HELP!!!FYI: iTunes account (used to make purchases) is not the same as iTunes library (iTunes on your computer with music, movies, etc.).
ecbclb wrote:
Will we have to create a seperate account for her, or can we all have the same one?
You can but you will not be able to limit what she syncs.
I would like to avoid 'checking' and 'unchecking' individual songs every time one of us tries to synch our ipods to the library.
I don't recommend using (only) the checkmarks to select what to sync.
Each of you can create your own playlists then sync only those playlists.
Then add/delete from your own playlists to change iPod content.
The only time I uncheck items is if I rarely/never want to sync them to anything, such as Christmas music or old audiobooks.
I suggest you each have your own computer login account. Then everyone has their own contacts, calendars, and everything else.
You and your husband can share an iTunes library and let your daughter have her own. -
My daughters iPad has just been factory restored from the apple shop, she was using my iTunes account with her email. When trying to create her own iTunes as she is the correct age it has come up that her email is already being used. How do we do this with he same email address
Hello spooner68,
Thank you for the details of the issue you are experiencing when trying to create an Apple ID for your daughter. Because her email address is associated with your Apple ID, you are receiving the message that the email address is in use.
To remedy this, you will have to first remove her email address from your account using steps 1-3 of the section titled "How to add an additional email address that is already associated with another Apple ID" in the article below and then attempt to create her Apple ID with her email address:
How to add an additional email address that is already associated with another Apple ID
If you have an email address that is already associated with another Apple ID, you may need to remove it from your other Apple ID before you can add it to your preferred Apple ID.
Sign in to My Apple ID with the Apple ID that has the email address already associated with it.
Find the email address that you want to move to your preferred Apple ID, then click Delete.
Click Save Changes, then click Sign Out at the top of the page.
You can find the full article here:
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Thank you for using Apple Support Communities.
Best,
Sheila M. -
My daughter has an iphone 3gs and it required an update. So i connected the iphone to itunes for the update and the iphone locked up . I had to reset the iphone back to factory settings and now the iphone will not activate , Please advise what i can do to get this working for her ?
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>About=>Carrier?
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743 -
My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.
your going to have to put the ipod into recovery mode and restore the device. Unfortunatly you will lose all the info on the device after the restore but if you have a backup for the device in itunes you will be able to get all the info back if no backup is on itunes all info will be lost you can find the backups on in itunes under the edit>
preferences>devices and check for the backup
to put the ipod into recovery mode disconnect the ipod from the computer
power down the ipod
press and hold the home button than plug the device in and the itunes should give a message that states
itunes has detected an ipod in recovery mode and must first be restored before it can be used
than click the restore option in the summary page and issue resolved -
I have forgotten my ipad password and ipad is disabled.....how can i get my passcode?
i have forgotten my ipad password and ipad is disabled....how can i get back my passcode???
Unfortunately you will need to restore in iTunes if the tablet has been disabled.
http://support.apple.com/kb/ht1212
Igpf you have not made a recent backup of your data and have synced to the computer before, make sure and create one before restoring.
Good luck. -
My home screen is gigantic… So much so that 1/200 of the normal screen display now fills up the entire screen. As a result, I cannot even see my keypad to enter in my passcode. I've tried a hard reset a few times (holding the home button and the on off button at the same time until the iPhone restarts). This has not resulted in any changes. Any ideas?
Thank you Lawrence. that worked! I have another question for you as well. I just got this 6 Plus and it is already saying that I am nearing the end of my storage. My iCloud is apparently 20gb and I have 6gb left. I'm attaching a screen shot. Any thoughts on how I can make available some more storage?
I Also wanted to get an enhanced quality Speech voice Alex, but it is saying I don't have enough Memory (I think it says memory because I can't read the message fully). Lastly, in your opinion does Grayscale really improve battery life above and beyond what can be achieved by closing out all apps etc. Thank you. -
my sister has a mac and i want to update my phone onto the computer but i dont want her to see all my stuff can you somehow have more than one itunes account on the same macbook so my stuff with save?
How to use multiple iPhone, iPad, or iPod devices with one computer. The only way is for you to have a separate user account to log into on that computer.
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Me and my daughter are using the same Apple id and we share the same iCloud account. I want to change her Apple id so that she will have her own icloud account and I will have mine.
1. how do I do it?
2. how do I transfer her stuff which is in my icloud storage to her new icloud account once this one is created?
thanks,
AriTo migrate her device to a new account, start by saving any photo stream photos she wants to keep to her amera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow, then tapping Save to Camera Roll. If she is syncing notes with iCloud, you'll need to open each of the notes and email them to her so she can later copy and paste the text into new notes created in her new account. Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud), choose Keep on My iDevice and provide the password to turn off Find My iPhone. Then sign back in with a different Apple ID to create her new account and choose Merge to upload the data.
Once you are on separate accounts you can each go to icloud.com from a computer and delete the other person's data from your account. -
I want to seperate my daughters stuff on itunes from mine and set her up her own acct. How do I do this?
If she has a different account, she won't be able to share Apps, Music and Books.
It's easier to create a playlist with her music and sync that. -
our granddaughter has a ipod. She's getting a iphone and a mini idpad. what is the best way to set them up. Does she need a new apple id and password or would she use the same one she has for her ipod
Just use the same one on all devices.
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My daughter has shared my iTunes account for the past 10 years. Now that she has established her own iTunes account, how can she transfer content from my account to her new account?
Hi Dennis,
If you want to share iTunes purchases between multiple accounts in the same family you could use Family Sharing.
Sharing purchased content with Family Sharing - Apple Support
Take care,
Nubz
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