My daughter has forgotten her passcode

Please help!!!! My 8 yr old daughter has forgotten her pass code for her new iPad. We have tried restoring through iTunes however it is stuck on "preparing to restore this iPad" Please can anyone advise on what to do. Many thanks, anxious mum x

You have to restore the device with iTunes on a computer.
You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
You will probably have to use recovery mode
http://support.apple.com/kb/ht4097

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Connect the iPod to the computer and restore via iTunes. Place the iPod in Recovery mode if necessary to allow the restore.

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Put it in recovery mode as described in this article:
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Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My daughter has forgotten her passcode for her Ipod Touch. I restored but it still comes up with wanting to know a code. What do I do now?

What do you do after you have restored the Ipod and it still asks for a passcode?

See Here...
http://support.apple.com/kb/HT1808
If you cannot remember the passcode, you will need to restore your device on the computer that you Usually Sync with...

HT1459 my daughter has forgotton her passcode. we have not linked the ipod to i tunes how can we unlock it

My daughter has forgotten her passcode. The ipod has not be synched with itunes so does anyone know how to unlock it. I have tried a few things that I have found on you tube but can't get them to work.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Because the iPod has Not been Synced with iTunes... All Data will be lost
And... if the Device has been Modified... this will Not necessarily work.

Hi. my daughter has an iphone 4s and she has forgotten her passcode and wont let her use it at all now. it says that it needs to be connected to itunes, but when i do.....it says that it needs the passcode. what do i do??

Hi, my daughter has an iphone 4s and has forgotten her passcode, and it totally shut down her phone. it says to connect to itunes, but when i do that.....itunes says that i need the passcode. how do i fix this??? please help

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My daughter has not used her ipod touch for 16 months and has forgotten her passcode. restore factory settings keeps failing due to a software update failure!

my daughter has not used her ipod touch for 16 months and has forgotten her passcode. restore factory settings keeps failing due to a software update failure!
how can i get this ipod reset. She now has an iphone so this is going to be used by someone else in the family and should be simple to do but itunes just keeps booting it out even though it recognises that it was previously connected to our itunes account as all of the children were on my account

That has nothing to do with an update server. Do the following:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes

My daughter has forgotten her lockcode for her ipod touch, we dont want to reset as she will lose all purchased on it, what can we do?

My daughter has forgotten her lock code and she now cannot use her ipod, we dont want to lose all form it by resetting as she has done all purchases on the ipod not through the computer. What can we do?

Jellylovesbunnies wrote:
... the second link just refers to the ipod, ...
Incorrect... the second link refers to Downloading Past Purchases http://support.apple.com/kb/HT2519
Jellylovesbunnies wrote:
Any other suggestions, ...
If you cannot remember the passcode, you will need to Restore your device...
Connect the Device to iTunes... open iTunes, click on the Device tab that appears in the Left side column of iTunes, Select your Device, then go to the Summary Page and click Restore.
If necessary Place the Device into Recovery mode..
See Here http://support.apple.com/kb/HT1808

HT1918 Hi there, My daughter has forgotten her password for her i pad!!! We keep disabling it. How can i go about finding it out?

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Hey MrsPniok777,
These are the recommended steps if you have forgotten or can't remember your passcode, or if your device displays a message saying it is disabled:
Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
If you have chosen to encrypt your backup, it will contain the passcode. Disable backup encryption before restoring from backup. Learn more about iOS backups in iTunes.
When the backup and sync is complete, select Restore from Backup and choose the most recent backup of your device.
If you have never synced your device with iTunes, or you do not have access to a computer, move on to the section at the bottom of the following article:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
Welcome to Apple Support Communities!
All the best,
Delgadoh

HT201412 My daughter has forgotten her password and the ipad is now disabled... help

My daughter has forgotten her password and the ipad is now disabled... help

If You Are Locked Out, Have Forgotten Your Passcode, or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
4. What to Do If You've Forgotten Your iPhone's Passcode
5. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the
          Back Up option. If you have just backed up the device, it is not necessary
          to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
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If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.

My daughter has forgotten her iPad password, how do i reset it?

My daughter has forgotten her iPad password, how do i reset it?

You can't reset a passcode. you have to restore the device and you want to sync to the computer that you always sync with if you want to restore all of the data and setting. If that computer is unavailable - you can use another computer - but you will have to erase the iPad completely and will not be able to recover your data.
See this for "how to restore"
You may have to restore using recovery mode

My daughter has forgotten her password to un-lock the screen, what can I do??

My daughter has forgotten her password to un-lock the screen. We have tried to restore it but it just came back with a message saying we needed the password...help please!

Follow the instructions here to restore the phone:
http://support.apple.com/kb/ht1212

My daughter has forgotten her passcode

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