My daughter has put a password on her ipod and has forgoten the password.  anything we can do?

my daughter has locked her ipod touch as she put a password on it and has now forgotten the password.  Is there anything we can do to reset ipod?
steve.

Follow the steps in http://support.apple.com/kb/HT1212 and you may need to do so more than once.

Similar Messages

  • My daughter has put a passcode lock on her ipod and she doesnt remember it. How can I fix it?

    please help me fix my daughters ipod. she has put a passcode on and cant remember it.

    The only way to do that is to restore the iPod. Check the user guide, page 158 (or so).
    If you forgot its password the device has to be restored. Make sure you are following the instructions in this procedure to the letter.  Here they are, with emphasis on some easily overlooked requirements:
    Disconnect the USB cable from the iPod touch, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
    Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
    If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
    Use iTunes to restore the device.
    If you do not see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Select the device in iTunes and choose "restore from backup".

  • My daughter ordered some music for her ipod and pressed twice the order key: I got two bills of 72.74 euros... what can I do to get reimbursed of one of the bills?

    A few days ago she asked to use our account to order some music. When she pressed the order key, the site told her that there were delays and that she had to wait  and try later.
    Well she tried a few seconds later, and Bingo she could find her music. The next day I received confirmation for 2 orders of the same amount... and today the Credit card statement indicates 2 amounts of 72.74 euros deducted from my account... Is ther any way I cant write to itunes, with my bank statement and copies of the confirmations of the orders? Is there any address in Europe or should I try the one in the states?
    Thank you for helping me, my daughter does not have a lot of pocket money...
    Pascale

    In iTunes go to iTunes Store > Account (right column) > Purchase History > See All > Report a Problem. Explain that it's a duplicate purchase and within a few days you should receive a refund.
    There is also a Report a Problem link on the receipt you should have received by email.

  • My daughter has disabled her ipod, and screen is saying "connect to itunes!, when I connect ipod it is asking for password???? can anyone tell me what to do, we have an itunes account set up???

    My daughter has disabled her ipod and we do not know how to re-set her password,Message on ipod screen
    is "connect to itunes" have connected ipod and it keeps asking for password which we have disabled??
    can anyone help.

    Place the iPod in recovery mode and then restore the iPod.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • My daughter has forgoten her iphone password how can i reset it

    My daughter has forgoten her iphone password and is now locked out of it.  how can i reset it

    -> iOS: Forgot passcode or device disabled

  • My daughter has forgotten the password to her ipod? What do i have to do to get it working again?

    My daughter has forgotten the password to her ipod? What do i have to do to get it working again?

    Connect the iPod to the computer she uses and restore the iPod via iTunes. Place the iPod in Recovery mode if necessary to allow the restore.

  • HT1430 my daughter has forgotten her password on her ipod how do we fix this so she can use her ipod again

    my daughter has forgotten her password on her ipod touch how do we fix this so she can use her ipod again

    Just re-dock the ipod in the computer it is normally synced with and choose to restore ipod. Read more detail here - http://support.apple.com/kb/HT1339

  • TS1702 my daughter lock her ipod and don't remember the password, how do i get to reset?

    my daughter lock her ipod and don't remember the password, how do i get to reset?

    Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • My daughter has changer the password adn she didn't remenber it. Could help me ?

    my daughter has changed the password on her IPOD Touch. and she didnt remenber it. Could you help me ?

    From iTunes, select the iPad and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad.

  • My daughter has an iPod touch using my apple ID, I just purchased an iPhone with the same ID. Is there a way to keep my stuff seperate from her ipod but still share the iTunes account?

    My daughter has an iPod touch using my apple ID, I just purchased an iPhone with the same ID. Is there a way to keep my stuff seperate from her ipod but still share the iTunes account? I was looking through the photo section on my iPhone and found pics my daughter has taken from her iPod. I do not want my pics, emails, etc to show up on her iPod. Is there a way to stop this from happening or do I have to create a different Apple ID for her to use instead?

    If you have iOS 8 on all devices then:
    If under 13 years create a new ID for her by:
    Family Sharing and Apple IDs for kids - Apple Support
    The use family sharing to share apps
    http://www.apple.com/ios/ios8/family-sharing/
    Family purchases and payments - Apple Support
    If underage and not i)S on all devices then you have to create an ID for here under your name and supervise it use:
    Create a NEW account using these instructions so yo do not have to use a credit card.
    Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
      Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    More details of how:
    http://ipadhelp.com/ipad-help-tips-tricks/how-to-get-free-apps-from-the-app-stor e-without-a-credit-card/
    Use the new ID on her iPod but only for:
    Settings>Messages>Send and Receive
    Settings>FaceTime
    Settings>GameCenter
    and Settings>iCloud if you want her to have separate Contacts Calendar and some other things.   
    Continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases.

  • My daughter has forgotten the answers to her security questions and before we can download songs from iTunes its asking her to answer them..What do we do?

    My daughter has forgotten the answers to her security questions..How do we re-set this as it won't allow her to buy songs if she doesn't answer the security questions

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I have a 64 GB iPod that is full.  My mother has a 128GB iPod that is largely empty.  I want to take my Music library and put it on her iPod, and take her library and put it on my iPod.  How do I do this?

    I have a 64 GB iPod that is full.  My mother has a 128GB iPod that is largely empty.  I want to take my Music library and put it on her iPod, and take her library and put it on my iPod.  How do I do this?

    Are you currently Syncing the iPod's with their own iTunes Library? Since the iPod Classic has to get it's content by this method, I assume that you are doing so for the 120GB iPod and I take it that it is a Classic.
    If you are, then simply connect the iPod to the other Library.
    If the content of the iPod Touch (which I assume is what the 64GB iPod is) is not all in an iTunes library - i.e. you purchased music and Apps on the Touch and have not yet Synced those to an iTunes Library, then you need to do that first. Bear in mind though, that the Apps cannot run on an iPod Classic.

  • HT201210 my 8 yr old daughter put a passcode on her ipod touch and now she cannot remember it

    My 8 yr old daughter put a passcode on her ipod touch. she hadn't used it in about a month
    and now she cannot remember what her code is.  She made several attempts yesterday and
    disabled it, i got it back to the point where we can try again still not sure what it is. 

    Forum Tip for Godlaw: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting.  Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .

  • HT5621 My daughter was 9 when she got her iPod nano and I created an Apple ID with my details. I now have an iPad and iPhone and she has an iPhone too, how do I change it so that she has her own ID without her loosing all her music.

    My daughter was 9 when she got her iPod nano and I created an Apple ID with my details. I now have an iPad and iPhone and she has an iPhone too, how do I change it so that she has her own ID without her loosing all her music.

    Follow these instructions
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

  • My daughter has entered the wrong passcode too many times, it is now disabled.  When I connect to iTunes, it will not let me go any further until I enter the correct passcode.  I no longer get the option to do this, all I get is iPOD disabled.  Help

    My daughter has entered the wrong passcode too many times on her iPOD Touch, it is now disabled.  When I connect to iTunes, it will not let me go any further until I enter the correct passcode.  I no longer get the option to do this, all I get is iPOD disabled.  Help Please

    Restore the iPod from the computer to which the iPod is synced. For information and instructions, see:
    http://support.apple.com/kb/ht1212
    If that will not work, you'll need to put the iPod into Recovery Mode and then try the Restore again:
    http://support.apple.com/kb/ht1808
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.

    My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.

    your going to have to put the ipod into recovery mode and restore the device. Unfortunatly you will lose all the info on the device after the restore but if you have a backup for the device in itunes you will be able to get all the info back if no backup is on itunes all info will be lost you can find the backups on in itunes under the   edit>
    preferences>devices and check for the backup
    to put the ipod into recovery mode disconnect the ipod from the computer
    power down the ipod
    press and hold the home button than plug the device in and the itunes should give a message that states
    itunes has detected an ipod in recovery mode and must first be restored before it can be used
    than click the restore option in the summary page and issue resolved

Maybe you are looking for