My daughter is in Columbia. She has an Ipad. Can I facetime from the US or does it cost?

My daughter is in Columbia. She has an Ipad Air 32gb. Can we facetime with me in Texas or does it cost?

There is no cost to use Facetime, other than the data it uses on 3G/4G or wifi, and that depends on your service.

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My daughter said that after she updated he Ipad to io6, my Icloud info appeared on it. She does not have my password so how could that happen? How do I make sure it gets off there.

My daughter said that after she updated her Ipad to io6, my name and other info appeared on her device. She does not have my login info so how could this happen? Her Mom purchased the device not me. The two devices have never been synced and never shared the same WiFi. How could this happen and how do I get it off?

It could only happen if your iCloud account was set up on her iPad when she updated to iOS 6. To fix this she needs to delete the account from her iPad and set up her own with a different Apple ID. (Deleting the account will only remove it from her iPad, not from iCloud. Your device will not be effected by this.)
If she was syncing data with your account such as contacts and calendars, her data would have been merged with yours and would now appear on both devices. In that case, she needs to go to Settings>iCloud and turn all data that is syncing with iCloud (contacts, calendars, etc.) to Off. When prompted choose to keep the data on the iPad. After everything is turned off, she should scroll to the bottom and tap Delete Account. Next, she should set up a new iCloud account on her iPad using a different Apple ID and turn iCloud data syncing for contacts, etc. back to On, and when prompted, choose Merge. This will upload the data to this new account. You will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the unwanted data (such as deleting her contacts from your account, and vice versa). These changes will be reflected on each device. When finished you will have individual iCloud accounts with just your own data on them.
If she wasn't syncing her data with your account, all she needs to do is go to Settings>iCloud, tap Delete Account, then set up her own with a different Apple ID.

My daughter accidentally restored her ipod4 to factory settings so I restored from the last iCloud backup. Her photos were all on camera roll so I believe should have been backed up, but none of them have been restored. Why?

My daughter accidentally reset her ipod4 to factory settings so I restored from the last iCloud backup. All her photos were on camera roll so I believe they should have automatically been backed up, but none have been restored. Why?

When she plugged in the ipod last night it backed up again so that now shows as the latest backup. No previous backups are listed so I do not seem to have the option to rerun the old one. She had many pictures on the camera roll taken from well before July. I can only presume that the backup in July must have been incomplete - but then I didn't think it was supposed to list as an option to restore from. Luckily many of the photos had been backed up on the pc but I am very frustrated as to why the icloud backup didn't protect them. Thank you for your advice though, I appreciate it.

TS3367 If I have an IPad mini and my wife has an IPad, can I connect to her IPad with FaceTime from my IPad Mini? Are multiple Apple ID's required? One for each device/person?

If I have an IPad mini and my wife has an IPad, can I connect to her IPad with FaceTime from my IPad Mini? Are multiple Apple ID's required? One for each device/person?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
 Cheers, Tom

I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87808)

Having issues setting up the use of two iTunes libraries on one Apple TV. I can set up my iTunes library as I can turn home sharing on from my own computer, however, my fiance only has an iPad with home sharing turned on and it does not find his account?

I have a new Apple TV which I am struggling to set up with both mine and my fiances music. I have a laptop, but my fiance only has an ipad and it only seems to sync my music library from my iTunes account. He has homesharing turned on on his iPad but the Apple TV does not recognise his iPad. It seems from the help that I have read online that homesharing works when you use the same itunes account, is not possible to be able to use two different itunes libraries with two different accounts (and only one computer)?
Thanks

Both libraries would need to have been setup to use home sharing with the same Apple ID in order for that to work.

Message (on one account) when logging in: The user account running the Configuration Manager console has insufficient permissions to read information from the Configuration Manager site database.

After installing the reportservice/database i cannot use the Configuration Manager Console 2012 anymore with my own AD account. (The accounts of my colleagues are stil working)
When i login i get the following message:
The user account running the Configuration Manager console has insufficient permissions to read information from the Configuration Manager site database. The account must belong to a security role in Configuration Manager. The account must also have
the Windows Server Distributed Component Object Model (DCOM) Remote Activation permission for the computer running the Configuration Manager site server and the SMS Provider.
I checked the following:
I am a administrative user in SCCM (Full Administrator)
I am a member of the administrator group on the server
Deleted HKEY_CURRENT_USER\Software\Microsoft\ConfigMgr10
I tried to start it on multiple workstations and deleted my roaming profile
Any more suggestions?

Hi,
Maybe you could have a look on the below blog.
http://blog.nimbo.com/how-to-disable-user-account-control-in-windows-server-2012/
(Note: Microsoft provides third-party contact information to help you find technical support. This contact information
may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.)
Best Regards,
Joyce Li
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

I have a 13.5 month old Ipad2, wifi only that has had problems with wifi com from the beginning. I am learning that this is not unusual for apple. Any suggestions?

I have a 13.5 month old Ipad2, wifi only that has had problems with wifi com from the beginning. I am learning that this is not unusual for apple. Any suggestions?
ronald1094

Try #5.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

My itunes library has gone following a laptop rebuild. I do have my iPod which is up to date - can I transfer from the iPod to the library or will the iPod lose all its data if I snyc?

My itunes library has gone and is empty following a laptop rebuild. I do have my iPod which is up to date with music, photos, apps etc - can I transfer from the iPod Touch to the library or will the iPod lose all its data if I sync to the laptop? PLEASE HELP!

I'm guessing you've got iPod touch 2nd generation
iPod touch 2nd generation only goes up to 4.2.1, so you'll need a newer generation...
iPod touch 3rd generation only goes up to 5.1.1
4th and 5th generation both go up to iOS 6.1.3, wich is the current latest version.
Hope this helps
Stijn

Why has dr.web light ben removed from the app store

Why has dr.web light ben removed from the app store and from my shopping list?

Same issue but I'm still on my 5c. I originally thought the issue was due to it's new link to game center so I could be pushed ads like with how crazy taxi is now. Or at least requiring being online to use.
Im wondering if it's even worth paying for a game when eventually it will be turned into the freemimum model anyhow.
I hope someone has an answer for this.

My Iphone4 charges when The battery has fully died but when its on the lighting bolt does not appear. "Help"!

My Iphone4 charges when The battery has fully died but when its on the lighting bolt does not appear. "Help"!

Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
Suggest that you take full advantage of the above.

HT6030 Mac Mail 7.1 has stopped importing my POP emails from the Server

I have suddenly realised (over the past 2 weeks) that Mail has stopped importing my POP emails from the Server, at first I thought it was just that no-one was sendfing me any, however, I created an Account with Thunderbird and suddenly received dozens of them. I've tried many of the "googled" fixes but none seem to work for me....
Can anyone help me to get my Apple Mail performing correctly please.

Do a backup.
Take notes of all account information or take screen shots. You may need to set the accounts up again. Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis. leonie also supplied some information.

HT204088 i purchased some songs with a voucher. on the receipt it say store credit, does that mean my credit card has been charged or was credit from the voucher?

I purchased some songs with a voucher. on the receipt it says store credit, does that mean my credit card has been charged or was credit from the voucher?

Welcome to the Apple Community.
Purchases are deducted from any credit you have before your card is used, providing the credit covers the whole cost of the purchase.

HT3964 My 2012 MacBook pro has a fan running on high from the moment I turn it on and my battery has an 'x' on it.someone please help.

My 2012 MacBook pro has a fan running on high from the moment I turn it on and my battery has an 'x' on it.someone please help.

You should contact AppleCare as soon as possible.
MBP is in warranty for 1 year from the date of purchase.
AppleCare: 1-800-275-2273.
Standard troubleshooting step for these kinds of issues is to reset SMC.
Reset SMC. http://support.apple.com/kb/HT3964

When my daughter connects to our home wifi she has to be within 5 feet of the modem, once she moves upstairs she loses wifi connection and then when choosing the network, it can't find our wifi network?

When my daughter tries to connect to our home wifi, she has to be in the basement within 5 feet of our modem. Once she comes upstairs she loses the connection. All of our other devices connect to the wifi on all levels of our house, including her Dad who also got an iphone 4 and her ipod works as well as her brother's ipod and my blackberry. I have tried resetting the network settings to no avail. I have already had our modem rebooted through our internet provider so I know the signal is good (as well as all other devices connect to wifi) I am losing sleep over this and she is quite frustrated so any help would be appreciated. I'm starting to wonder if it's a defect in her phone???

Is her iPhone in a case by any chance? If so, remove the case and try again. How does her iPhone work in free Wi-Fi locations?
Try resetting the iPhone...
Press and hold the Home and On/Off buttons simultaneously until you see the Apple logo, then release. This may take up to 10 seconds. This is the equivalent of a re-boot and you will not lose any data.
If none of the above work take it to an Apple store or AASP for evaluation. She will not be charged folr this and they will suggest a solution if there is a fault.

My daughter is in Columbia. She has an Ipad. Can I facetime from the US or does it cost?

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