My daughter locked her ipod. I tryed to re set it, but it failed. The screan is just black. What do i do now
My daughter locked her ipod. I tried to reset it, but it failed. The Screen is black and will not turn on.
First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
From Here
http://support.apple.com/kb/TS3281
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Similar Messages
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My daughter locked her ipod, connected to computer logged on itunes, selected devises, but under restore it isn't highlighted now what
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
My daughter locked her ipod how do i disable it
my daughter locked her ipod touch how do i restore it we cant remember password
If you can't remember the Passcode, you need to restore the device from the computer it was last synced with by placing the device in recovery mode > > iOS: Unable to update or restore
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. -
TS1702 my daughter lock her ipod and don't remember the password, how do i get to reset?
my daughter lock her ipod and don't remember the password, how do i get to reset?
Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.
your going to have to put the ipod into recovery mode and restore the device. Unfortunatly you will lose all the info on the device after the restore but if you have a backup for the device in itunes you will be able to get all the info back if no backup is on itunes all info will be lost you can find the backups on in itunes under the edit>
preferences>devices and check for the backup
to put the ipod into recovery mode disconnect the ipod from the computer
power down the ipod
press and hold the home button than plug the device in and the itunes should give a message that states
itunes has detected an ipod in recovery mode and must first be restored before it can be used
than click the restore option in the summary page and issue resolved -
My daughter locked her Ipod touch and it states Ipod is disabled connect to Itunes. When I connect to Itunes it states unlock with passcode. Any suggestions on how to fix this
iPhone and iPod touch: Unable to update or restore
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen -
My daughter locked her ipod touch and i cannot connect with itunes how do i fix this
PLease help she's 8 years old and is driving me freakin nuts. I cannot get on itunes on my computer it does think im online if there is any other way besides itunes or having to go to the apple store please i need to know
The only way is to connect the iPod to a computer with iTunes and restore. It may be necessary to place the iPod in recovery mode in order to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
So my daughter set a password to lock her ipod touch and now she can't remember it. I tried to restore to factory settings but it is still asking for a password. I tried 0000 and that didn't work Any ideas what to do?
From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
B-rock -
My daughter locked her Ipad so I restored it and now am trying to activate it. It ask for a apple id/pw but the one she thought it was is not working. Any suggestions?
Activation Lock
http://support.apple.com/kb/PH13695 -
My daughter used a password to lock her ipod touch and she cannot remember it. How do we unlock her ipod. Any assistance is wonderful
To circumvent an iPod with a forgotten passcode you would need to restore the iPod to factory settings. This will remove the software and data/content from your iPod as well.
To put your iPod/iPhone into recovery mode:
1. Make sure the iPod/iPhone is connected to a computer with iTunes installed on it.
2. Hold down the sleep/wake button(top button) and the home button at the same time until the iPod/iPhone screen goes black then shows the apple logo( usually 10-15 seconds).
3. Once the apple logo appears on the screen, let go of the sleep/wake button and keep holding the home button.
4. The ipod/iphone screen should show an itunes logo and usb cable if you were successful. A dialog box will appear in iTunes that states an iPod/iPhone in recovery mode has been detected if you are successful.
5. Click ok, then click the Restore button
After that you should be up and running in no time!
I hope that this is helpful. -
my daughter forgot her ipod password and it is locked. is there a way to unlock it without losing pictures and data? thanks
no
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My daughter disconnected her iPod nano from the lead before ejecting the device. It no longer syncs and we have re-set the device, but it now only occasionally appears on the computer screen any suggestions please?
Restoring the iPod will do nothing to his iPhone.
When you restore it wipes the iPod clean no matter what computer you use.
The only plus to doing it form your home computer is if you have a backup stored there, then you can restore from the backup once it's done wiping.
If you are away form your home computer, go ahead and use the computer you have to restore it, then when you get home, you can restore form any backup you may find. You can use this to help you do that when you get there: http://support.apple.com/kb/ht1766 -
My daughter dropped her iPod Touch on cement and shattered the screen. It still works, but I am afraid it won't for long. I do not want to attempt a repair myself...does the Apply Store do this type of replacement/repair and for how much? I spent over $300 on this thing and I'm not buying another one. Thanks.
The home owner's policy may so give it a shoot.
The apple warranty which only covers material defects does not cover abuse which is what Apple will classiy dropping it as.
Allan -
HT1923 My daughter disabled her ipod because she forgot her password. How do I fix it?
My daughter disabled her ipod because she forgot her password. How do I fix it?
Do as the manual says and restore the ipod.
If you are unable then type "unable to restore" into the search bar at the top if this page by support and read the resulting help article. -
My daughter lost her ipod somewhere in the house. Unfortunately it is offline. My home has WiFi is there a way to some how wake it up so we can find it?
No. If it is offline then there is no way to find it on the web. The device must respond in order to be located.
Allan
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