My daughter purchased an app she thought it was a move how do I get a credit back so she can purchase the move she was looking for
I need to get a credit my daughter purchased what she thought was a move. Instead it was a book I would like to get a credit so she can purchase the movie
As Winston Churchill wrote, however you might want to do a factory reset on the Apple TV.
This way all information pertaining to your daughter will be removed from the device. Specifically if see was sign into any of the streaming service, Netflix, Hulu, etc. her credentials will still be associated with this Apple TV, doing a factory reset will remove all that and make it as if you purchased the device and just plugged it in.
regards
Similar Messages
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I bought a free app(Documents by Readdle) for free. In my account I had $6.37 but now I have $3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?
Hi caw52,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy -
I have downloaded free apps from the apple App Store but each time they charge me 8 dollars for a free app. A free app shoud be free to download . How do I get my money back?
iOS is the operating system for iOS devices like the iPhone and iPad. Your Mac runs on OS X. You have installed OS X 10.10.2 Yosemite.
I have the most recent version of the Kindle app for Mac from the Mac App Store (MAS) v. 1.10.6 and it works fine. Look again in the MAS for the Kindle app, does it say Get or Open on the button?
Are you confusing Kindle for Mac with Kindle for iOS. The iOS version won't run on your Mac. -
HT201272 Chose the wrong book for purchase. How do I get my credit back?
How do I get my credit back? Chose wrong iBook
All purchases are considered final but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
how do i get my money back for an app i did not buy $ 9.99 . can someone help me thank you
Just contact support:
http://www.apple.com/support/itunes/contact/ -
How do I get a credit back for downloading an app that I thought was free and wasn't?
How do I get my account credited for an app download that I thought was free for my 5 year old and ended up costing $10?
No guarantees since the terms of sale for the iTunes Store say that all sales are final, but you can contact the iTunes Store, explain the issue, and ask:
http://www.apple.com/support/itunes/contact/
For the future, note that in many cases a developer makes the basic app available for free as a "trial version" but then charges as an in-app purchase for various features and upgrades. You may wish to disable in-app purchases in the Restrictions in the General settings so that such add-ons can't be inadvertently purchased.
Regards. -
HT204266 I purchased apps & don't have what I need how do I get my money back?
How to you return an app if you don't like after downloading it?
You can try contacting Apple Support for iTunes Store at the link below:
https://expresslane.apple.com -
I just wanted to verify that yes, the company is aware and isn't replying
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Note that no one here, nor even Apple, would have any way of verifying that the developer was receiving your message.
Regards. -
Please help
If what you are experiencing does not fall in line with what iCrizzo is saying, you have a problem on your iPad. If however, you realize that you were making multiple purchases within that 15 minute window of entering your password, them that is normal and the way that the system works when purchasing from the App Store, iTunes or the iBookstore on the iPad.
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I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?
I'm keeping the app, i just need the $19.00 back.
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Accidentally merged my iPhone with my partners iPhone library now when she adds new app she is asked for my password, when she restores phone, my apps download onto her chosen wallpaper/phone 5c, she still has her content too, it's like we have two accounts merged into one even our music is one big jumbled mess! please help!?!?!
Yeah we thought about just syncing straight to her itune library... But the problem is she had used her iphone 3gs to purchase a boat load of new music and apps during the past 30 days or so... And those now only show up in my itunes library...
Also - I want to be careful not to wipe out all of my content by syncing her phone with my itunes again... Are there any precautions to take to make sure that the sync ensures content writing to her iphone ... rather than the other way around?
Thanks! -
I bought an ipad2 from a private individual for my wife's birthday. When she tries to update an app, she is asked for the former owner's password, which we do not have. How can I fix this so it asks for her apple password?
If the app was bought with the formers owners Apple ID, you cannot update the app with her ID. Apps belong to the ID that was used to purchase them. The former owner should have erased the iPad before he sold it to you and his ID would not be popping up.
If these were apps that your wife bought, then her ID would be popping up, unless I am missing something. -
I purchased an app and it downloaded to my MacMini, how do I get it to show up on my iPhone and iPad?
Sync it to the devices:
http://support.apple.com/kb/PH12111
Or you can download the app directly from your iPhone and iPad:
http://support.apple.com/kb/ht2519
Regards. -
I purchased a phone recording app for 9.99 and it doesn't work. How do I get my money back
I purchased an App for 9.99 yesterday and it doesn't work. How do I get my money back?
Go to this site...
https://getsupport.apple.com/Issues.action
Report the issue to an Apple representative. -
I downloaded an app that does not work for my phone so how can I get my phone back if it is possible
Hey The Golfer77!
Use the information in the following article to help you report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden
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