My daughter purchased the game and thought it was free how can I try to get a refund
I did not get authorized permission to purchase this and she thought it was for free now I'm trying to contact someone to see how I can get my money back
Purchases are considered final, bu you can try the 'report a problem' page to contact iTunes Support and see if they will credit or refund you (we are fellow users here on these forums : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you might have a Settings > General > Restrictions > Require Password setting on your iPad / iPhone / iPod Touch which you can set to 'Immediately' (the default is a 15 minute period during which your password doesn't need re-entering), and you can also turn off in-app purchases via the Restrictions screen
Similar Messages
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I recently purchased an iphone 6, and since it was activated on Sunday, I am unable to see any text messages from iphone users, on my Verizon Messages. Any suggestions?
Hi Erin,
The reason I asked is I like using Verizon Messages and found out via a chat on your website that with iMessaging, you can't see those messages on Verizon Messages. This phone is for a teen ager so I want to make sure all of the fun things about an iPhone are still intact if I turn off iMessage. r do you know of an Apple product that works the same way as Verizon Messages? -
I purchased a season of a TV show from itunes and it won't go onto my ipad, i've purchased several seasons in the past and never had this issue, how can i fix this?
Drew how is that even possible? I use gift cards all the time, any time I've had insufficient funds iTunes will not allow the purchase, sights Insufficient funds and rejects the purchase. Any time I log into my account the money in that account appears in the upper left corner. If you're not seeing that then you have other issues. Anyway... Kneil is right you should be able to rip CDs you own to your iTunes library (regardless of your money matters with iTunes), then depending on how you set up the music you need to add it to your playlist and then sync it to your iPod. Did imported music ever work? How are you ripping or importing the music to iTunes? Are you using a compatible format?
Something else to look at-- It's possible your cable is defective, have you tried a new or different cable? Some of what your describing is a bad cable issue. Good luck, Cheers. -
I just brought a game for my MacBook Pro, however, after I purchase the game, I notice it was for Ipad 2 years ago, So how do I get the game on my macbook pro or get my money back.
Marilyn98 wrote:
I just brought a game for my MacBook Pro,
You mean you just bought a game though iTunes thinking it was for your MacBook Pro.
So how do I get the game on my macbook pro
You don't. You can go to Apple menu > App Store to purchase games for your MacBook.
or get my money back.
Contaact iTunes support here -> http://www.apple.com/support/itunes/contact/ -
My ipohne and ipad use the same account. My wife wants to setup her own account for the ipad and utilize family sharing. How can I change the account in my ipad?
Hi,
Are you talking about changing the Apple ID used for purchases in iTunes? If so go to 'Settings->iTunes & App Store-> then 'tap' on the Apple ID that appears and click Sign Out on menu that appears. You can now login with a different Apple ID.
Regards,
Steve -
I changed the password to one of my gmail accounts. My MacBook Air accepts the new password and shows me email, my iPhone 5s tells me it's not a valid password and does not show me email. In settings, I change the password and pw is accepted. How can I get 5s to accept new pw?
CORRECTION! GMAIL accepts new pw and shows me email. Mail on MacBook Air and iPhone 5s do not accept new gmail pw. What can I do to get my apple products to accept my new gmail pw?
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I just bought a 13inch mac book with retina display.
2.4GHz dual-core Intel Core i5 processor with 3MB shared L3 cache. Version 10.9.4 / OS X Mavericks
When Im using adobe illustrator or photoshop, the fonts and designs look pixelated!
How can I fix this?WOW!!
That was great to hear.
I have just read this tread: https://forums.adobe.com/thread/1626784?start=0&tstart=0
So therefore I was worry about Illustrator which I use most of all programs.
Thank you !! -
I was editing my photos and adding them to a album and suddenly the app is closed marking a erros. I go back and open the application and are not photos. How can I recover them? Are not in the image folder.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD -
I have admin access to the main router in our LAN, so how can i telnet or get access to other LAN members in LAN without using third party software?
its linksys3500 router and i login as admin using the gateway address in address bar..
i want to access the c drive of my colleague in same subnet in same office and i know his ip address.but he not configured telnet accept request.so without it how can i open his telnet port and access himDuplicate post.
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I need to get a credit my daughter purchased what she thought was a move. Instead it was a book I would like to get a credit so she can purchase the movie
As Winston Churchill wrote, however you might want to do a factory reset on the Apple TV.
This way all information pertaining to your daughter will be removed from the device. Specifically if see was sign into any of the streaming service, Netflix, Hulu, etc. her credentials will still be associated with this Apple TV, doing a factory reset will remove all that and make it as if you purchased the device and just plugged it in.
regards -
my daughter purchased an app. and it dowloaded in another language, how do we change it to english?
Go to the apps support page and see what it says.
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HT1212 my daughter reset the passcode and does not remeber it how do I unlock it
my daughter changed her passcode on her I pod touch and does not remember it how can i fix it
Forgotten Screen-Lock Passcode
Connect the iOS device to your computer and try to make a backup
iOS: How to back up
Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I just got an Itunes giftcard and scratched off to get the code and thought I had redeemed it but went to get songs and it takes me back to the redeemed part and it says it is already redeemed but I can't buy the songs weird! help!
You won't be able to change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I want to get my firefox sync data on my laptop. However, I haven't paired this device, I just have my information on the firefox servers under my account. How can I get the sync info on this new laptop?
If you don't have a 2nd device available which is already setup with your Sync account, pairing can't be done.
In order to set up a '''new device''' when you can't "pair", you need three things; the user account name ''(email address used)'', the password for the account, and the '''Sync Key'''.
If you didn't make a copy of the Sync Key as prompted at the end of the Sync set up process, you can't successfully setup a new device and won't be able to recover your data. -
When I forward an e-mail from my iPad or iPhone, the pictures in the signature are sent as attachments. How can this be corrected?
See [[Blank messages in Hotmail]]
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