My daughter put a password on our ipod touch

and forgot the password so now our ipod is disabled how do i fix this?

Follow the instructions in the restore topic of:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
If iTunes asks you to enter the passcode and you can't enter the passcode, place the iPod in recovery mode and then restore the iPod.  For how to place it in recovery mode see:
iPhone and iPod touch: Unable to update or restore
For more info see:
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

Similar Messages

  • My daughter changed the password to our ipod touch and cannot remember it. What do I do to reset it?

    My daughter changed the password to our ipod touch and cannot remember it. What do I do to reset it?

    If you cannot remember the passcode, you will need to Restore your device...
    Connect to iTunes on the computer you usually Sync with and Restore...
    http://support.apple.com/kb/HT1414
    If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808

  • HT1212 my daughter put a password on her ipod and can't remember it, I have tried to restore with i-tunes but it says password protected..how can I fix this? thanks!

    my daughter put a password on her ipod touch and now can't remember it...I have tried to restore with i-tunes but it won't work and a window comes up saying that the device is password protected!  Can anyone help me fix this? thanks!!

    From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting
    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
    B-rock

  • My daughter put a password on her iPod and can not remember what it is. What can I do to reset it

    My daughter put a password on her iPod touch, How can I get pass it?

    If you forgot your passcode your going to have to restore the ipod by going back to manufacture settings::::
    Step 1: Turn off your iPod touch / iPhone completely and connect to PC / mac
    Step 2: Hold down the Power button for 3 seconds
    Step 3: Without releasing the power button, also hold the Home button for 10 seconds
    Step 4: Without releasing the home button, release the power button and keep holding the Home button  for 20 seconds.
    Itunes will identify that you are in DFU mode. THEN just Restore

  • My daughter put a password on her ipod it is now disabled and we dont have the computer it was synced to what can i do?

    My daughter put a password on her ipod and has now forgotten the password and disabled her ipod, we no longer have the computer that it was last synced to please help

    You'll need to connect the device to the new iTunes library in recovery mode using the instructions in this Apple support document.  From there, restore it to factory settings.
    http://support.apple.com/kb/ht1808
    B-rock

  • HT4113 my daughter forgot her password to her ipod touch....i connected to itunes and synced the device...the ipod is no longer disabled but still do not know passwork

    my daughter forgot her password to her ipod touch....she was disabled...synced to i tunes....but still need password...how can I recover password at this point

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

  • HT201210 my 8 yr old daughter put a passcode on her ipod touch and now she cannot remember it

    My 8 yr old daughter put a passcode on her ipod touch. she hadn't used it in about a month
    and now she cannot remember what her code is.  She made several attempts yesterday and
    disabled it, i got it back to the point where we can try again still not sure what it is. 

    Forum Tip for Godlaw: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting.  Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .

  • How can i put my password on the ipod touch if it has a symbol saying to connect to itunes

    I cant put my password on my I pod touch because it has a symbol saying to connect to i tunes but when i did i cant get in because i cant put my password on my ipod i need help please!!

    Try DFU mode and then restore:
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • My daughter changed the password on her ipod touch and it will not allow her to put letters in so therefore she is locked out! how can we fix this

    My daughter has changed her ipod touch password and it will not allow her to put in letters so therefore she is locked out! How can she fix this?

    Connect the iPod to its syncing computer and restore via iTunes.  If iTunes asks for the passcode and you can't enter the passcode or yu do not have the syncing computer, place the iPod in recovery mode and then restore. For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • HT5787 My daughter set a password on her Ipod touch and now she can't remember it and every time we try a password 4 digit number if it is wrong it locks it for an hour.  Can you all please help us with this?

    My daughter was playing with her Ipod last night and set a 4 digit passcode on her Ipod, well now she can't get on it due to she changed it several times and now she can't remember the correct passcode.  Any help on this will be appreciated.

    Forgotten Screen-Lock Passcode
    Connect the iOS device to your computer and try to make a backup
    iOS: How to back up
    Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up    
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store    

  • HT1414 My daughter placed a password on her ipod touch.  Now she cannot remember the password and the ipod is reading, ' iPod is disabled connect to iTunes."

    If your ipod touch says it's disabled and to connect to itunes, but itunes wont recognize it due to being disabled, what do you do??

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen        
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • Forgot the password for the ipod touch

    Hello
    My daughter forgets her password for the ipod touch.  Is there a way to reset it?

    iOS: Forgotten passcode or device disabled after entering wrong ...

  • My 8 year old forgot her password on her ipod touch and now its disabled  how do i reset it?

    my 8 year old daughter forgot her password on her ipod touch.  she tried to guess until she got a message that her "ipod is disabled"  how do i reset it?

    Connect to iTunes on the computer you usually Sync with and Restore...
    If necessary Place the Device into Recovery mode...
    See Here...
    http://support.apple.com/kb/HT1808

  • HT1766 My daughter put a password on her i pad and now she can't remember it. What do i need to do?

    My daughter put a password on her i pad and does not remember it. How can i unlock it for her. I made an appt with the apple store for Monday?

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • My daugher has put a password on her ipod cant remember it

    my daughter has put a password on her ipod and cant remember it

    You can restore from backup.  The screen-lock passcode is not restored from the backup. Please be more caeful in your responses.
    VTWINCRAZY84 wrote:
    Restore device as new.  Only way to reset it so there is no password lock. 
    Disconnect the iPod from the computer.
    Shut it down by holding the Sleep and Home buttons.
    When it says "slide to shut down" do that.
    Now, HOLD and KEEP holding the Home button while you connect the iPod.
    iTunes will prompt you to restore it.
    Restore as new device.

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