My daughter's Nano isn't working correctly with ear buds

I purchased an iPod Nano for my daughter a few months ago, but didn't give it to her until last month (it was her birthday last month). Anyway, for all intents and purposes it is only 1 month old, since it hasn't been used before that time.
Suddenly she is finding that her ear buds are not working properly. If she plugs it in and rotates the connection a little bit, the sound will improve and degrade. This suggests to me that there is something wrong with the iPod Nano; am I correct about that? And if so, what do we do about it?

Gav_007 wrote:
Have you tried using the iPod Nano with another set of headphones to see if the sound is still degraded? If the sound is still degraded it would mean that the headphone jack of the iPod Nano is defective and you should contact Apple for a repair/replacement. If it is the earbuds then I suggest contacting Apple for a replacement of a pair of earbuds, if you are within the warranty they will repair/replace any defective part.
Yes we have, and they don't work any better than the ear buds that came with the iPod Nano.
So, how do I notify Apple to get a replacement?

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