My daughter tried to open a game on her Ipod touch and the screen went white and I can't get it to do ANYTHING...I've tried holding the sleep/wake button and it does NOTHING, still only a white screen.

My daughter tried to play the My Horse game on her Ipod touch that she got for Christmas and when she opened the game it said something about sending "push notifications" and gave the choice of "don't allow" or "ok"...we chose "don't allow". After that the screen went white and now we cannot get the Ipod touch to respond to anything. I tried holding the sleep/wake button to try to restart it and it doesn't seem to work. Any suggestions to get this device working again???

Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If that doesn't work, try a Restore:
From iTunes, select the iPad and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad.
There's more that you can do. Post back if none of the above solves the problem.
By the way, I always allow "push." That allows the app developer to "push" information to your device rather than waiting for you to ask for it. However, "don't allow" shouldn't cause the problem that you're experiencing.

Similar Messages

My daughter put in a restriction code on her ipod touch and I need to know how to reset her device as a new one and I also do not have her itunes account information?

My daughter put a restriction code on her ipod touch and i also cannot get onto her itunes account. I need to know how to reset her device as a new device?

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.

HT1430 My iPhone 4 will not power on. When connected to iTunes it shows battery at 100%. Pressing and holding the sleep/wake button does nothing; just a black screen.

My iPhone 4 will not power on. When connected to iTunes via my computer, it is recognized and shows fully charged battery. Pressing and holding the sleep/wake button does nothing; just a black screen. Any suggestions?

Only way is to bring it to the Apple Store and use the warranty if it hasn't expired

Hi, I'm trying to shut down the phone in the normal way (the Sleep / Wake button and hold down on the Close tab) turns off the display after a while yet, but the phone turns off completely opens up the phone to come out after the apple logo .. What is the

Hi, I'm trying to shut down the phone in the normal way (the Sleep / Wake button and hold down on the Close tab) turns off the display after a while yet, but the phone turns off completely opens up the phone to come out after the apple logo .. What is the reason I'd appreciate if you help how to fix it ...pleasa help me

Doing those doesn't turn off your phone?
As stated hold down the top button only until you see the red slider to power off your phone.
If that doesn't work then take it to Apple and see what they say.

HT1430 my ipad has gone dead. I tried holding the sleep/wake button down until the red slider appears but it never does. By the way this a refurbished unit I purchased from Apple and just received it yesterday.

My ipad has gone dead. I tried holding the sleep/wake button down until the red slider appears but it never does. By the way this a refurbished unit I purchased from Apple and just received it yesterday

Try reset all settings
Settings>General>Reset>Reset All Settings
Note: Data will not be affected but settings will be reset.

HT201412 My iphone has completly stopped working have tried holding the sleep wake buttons etc and an apple icon appears but then goes and nothing happens.

My Iphone 5 has completly stopped working, have tried holding the sleep wake buttons etc but still no responce, there is an apple icon that appears but it then just goes agsin, any ideas.

see here
http://support.apple.com/kb/HT1808

My itouch (4th gen.) is frozen. It's stuck on the window show the slid bar. I've tried holding down the sleep/wake button to try and restart or reset, but it is still frozen.

My itouch (4th generation) has frozen up. It is stuck on the window with the slide bar with shows the time and date (which is the date from 3 days ago, even though it just frozen. It won't shut down by holding down the sleep wake button on top. (yes, I held it for more than 6 seconds) And obviously, I can't pull the slid bar over since it is completely frozen.
BTW, I tried plugging it into the computer and running the diagnostic tests on itunes, but is shows everything is fine.
What do I try now?

Try placing the iPod in ecovery mode and then restoring the iPod via iTunes. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
Next would beto wait for the battery to fully drain and the charge and try again.

Ipod nano 6th gen - the sleep/wake button does not respond. already tried resetting, restoring.Help!

ipod does not respond when i press the sleep/wake button.
it only comes on when plug in to power supply or using the resetting method (pass and hold the sleep/wake & vol down button).
tried restoring and after restoring, ipod screen hangs, does not respond at all. same for sleep/wake button...
lost! can someone help pls!

Hello Ryan,
Since it sounds like you have already tried all the usual and available troubleshooting techniques, I would make a trip to your local Apple store/Genius Bar and have them take a look at it. Your iPod is still under Apple's 1 year warranty that cover any defects (but not accidental damage!).
B-rock

HT201263 When my Ipod touch is in autolock I can only restart the device holding the sleep/wake button and home button at the same time for 10 seconds. While in auto-lock it is using battery power and will do so until the battery is drained. Whats wrong

When my Ipod touch is in autolock I can only restart the device holding the sleep/wake button and home button at the same time for 10 seconds. While in auto-lock it is using battery power and will do so until the battery is drained. Whats wrong?

- Try a reset. Nothing is lost:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Connect the iPod to your computer and try to restore via iTunes. Try placing in Recovery mode if necessary to restore.
- If you can't turn the iPod completely off, let the batter fully drain. After charging for at lerast anhour try again
- If still not successful time for an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

My ipod touch is not recognized on itunes and will not turn on or give me the battery sign. I have tried toubleshooting it by holding down the home button and the sleep/wake button, but it doesn't work. What do I do to fix it?

My ipod touch is not recognized on itunes and will not turn on or even give me the battery sign that it is dead. I turned it off and it won't turn back on now. The screen is completely black and won't do anything. I have tried charging it over night and nothing happened. It was never near water. I have tried troubleshooting it by holding down the home button and the sleep/wake button, but nothing happened and it didn't work. What can I do to fix it?

Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
For Mac
http://support.apple.com/kb/ts1591

I have to restore my iphone 4s becasue it is saying "disabled connect to itunes" and it's never been synced with itunes. However the sleep/wake button is broken on the phone is there still away to restore without using it?

I have to restore my iphone 4s becasue it is saying "disabled connect to itunes" and it's never been synced with itunes. However the sleep/wake button is broken on the phone is there still away to restore without using it?

You can try, but the problem with that is you need battery power in order to restore. Once your phone has enough power to restore, it will still show the same message. To get the phone into either recovery mode or DFU mode requires the ability to first turn the phone off. But, you've got nothing to lose, so you might as well give it a shot.

HT1414 my ipad with retina eye updated to IOs 7 not able to boot ....the normal way of pressing the sleep/wake button and the home button does'nt work....any ideas i think that IOs 7 is a crap cos form the time i loaded it it was shaky...now my ipad is d

my ipad with retina eye updated to IOs 7 not able to boot ....the normal way of pressing the sleep/wake button and the home button does'nt work....any ideas i think that IOs 7 is a crap cos form the time i loaded it it was shaky...now my ipad is dead

If it is one year old minus one day it is still under warranty. If it is more than a year since you purchased it then yes, the warranty has expired.
Millions of iPads have been sold. Most continue to function long after their warranty has expired. Check the many requests about updating the iOS on the original iPad on these forums and you'll see that there are many iPads still working after three years. My iPad 2, which I had for over two years is still working well for my son in law who took it over from me when I bought a new one.
Given that there will always be a few iPads that fail early. Most of those will be covered under warranty. But some will fail after the warranty has expired and before the owner expected it to. I'm sorry to hear that you are in this category. Take your iPad to an Apple store and have it looked at. They will provide you with alternatives, one of which is to purchase a like model to the one that failed at a discount. You can then know your options and make the best choice for you.

I am trying to download a game on my ipod touch and it wont work. i tunes did deduct the money.

i am trying to download games on my ipod touch and it wont let me. sometimes it shows a cloud and other times it shows the price. i tunes have already charged my account but no games. i can not even download free games anymore. I have reset the ipod, i have shut it down and restarted it. Please help

What exactly happens when you try to redownoad by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
What exactly happens whne you try to download a free app?
Are the apps "waiting"?
http://lifehacker.com/5948155/fix-iphone-apps-stuck-waiting-during-installation

HT1430 My ipad mini is frozen in an app and the home button is stuck. Pressing down on the sleep/wake button does not give me the red slider to turn the ipad off. Is there any other way I can reset?

My ipad mini is frozen in an app and the home button is stuck. Pressing the wake/sleep button does not bring up the red slider to turn the ipad off. Is there any other way I can reset the ipad? Can I remove the battery? and then put it back in?

barbarafromnl wrote:
Can I remove the battery?
No the battery is non removable.
Try a Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...

I hv a 3GS iphone. it could not be boot up. When i press the sleep/wake button, the apple logo appeared for a while and then disappear. My phone could not be start up. When i go to itune, it does not have the logo for me to sync.

I have a iphone3GS. It could not be boot up. When i press the sleep/wake button, the apple logo appear and then disappear. The password login screen didnt' come on. When i tried to connect my phone to the itune on my laptop, there isnt this button that i can sync my phone with the laptop.

Sounds like your iPhones software may be corrupt. Try placing the iPhone into recovery mode. To do this, follow the steps in this article:
http://support.apple.com/kb/HT1808
Hope this helps
- Greg

My daughter tried to open a game on her Ipod touch and the screen went white and I can't get it to do ANYTHING...I've tried holding the sleep/wake button and it does NOTHING, still only a white screen.

Similar Messages

Maybe you are looking for