My daughters iPhone 4S is crashing and freezing

due to downloading the new iOS 7

Hi Noddy1964,
Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link to see more details.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Cheers,
- Judy

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My iphone is constantly crashing and freezing.

I have to force restart it every five minutes after the freeze.The WiFi also disables all the time. If I restart my iPhone, the WiFi will be enabled sometimes. I've charged it to one hundred percent but it still crashes and burns. It doesn't allow me to call and text even without WiFi on my data either. It is only 1 month old if that helps.

Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download
Then Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414

My iPhone 5 keeps crashing and freezing.

I restored it to factory settings and redownloaded the apps, etc. and it keeps happening. Battery life tanks really fast too. What do I do?

I restored it to factory settings and redownloaded the apps, etc. and it keeps happening. Battery life tanks really fast too. What do I do?

Square app crashing and freezing on iphone 4

I have a square app and device to process my cc and last 2 days keeps on crashing and freezing
I have an iphone 4 and it is up to date with all the updates, is it the app itself? the phone company? the phone?
I am very frustrated. Has this happened to anyone? what do I need to change? or Do?
thanks

I forgot to mentioned that as an ONLY solution I kept on RE-installing the app 7 times!!!
that seemed to be THE ONLY WAY TO FIX THE PROBLEM, horrible and frustrating, has anyone experienced the same type of problem?

Iphone Crashing and Freezing

Hi! I'm mostly looking to see if I have a lemon or if others are experiencing the same problems I have been having with my iphone. My iphone crashes and freezes several times daily. I have to reboot at least once a day, and often more than that. I've already sent the iphone to apple for repairs, and it came back with the exact same issue. I could live with the $200 dollar decrease in cost, but for that extra 200 dollars, I would love an iphone that is reliable!
Most of the other users I've seen here seem to be experiencing only intermittent crashing, and specifically of utilities...they usually find themselves back in the start screen. My phone is freezing...literally no brain activity. Please let me know if you have the same problems.

I am not sure that you should be subjected to the Freezing and Crashing on a continued basis as you describe.
As I have said before, Resetting and Restoring merely bypasses the fact that you are not fixing the problem but in fact putting a Band Aid on a mortal wound. These freezes are associated with a malfunction in the iPhone, whether it be software or hardware, it is a iPhone problem.
You should get down to the Apple Store and tell them what is happening and either get a replacement or assistance in helping you get your iPhone sent to Applecare.
I would not wait.
mikeab

New to Apple TV - do they all crash and freeze like this?

I have had mine for about 10 days. I have had it freeze (and do the diagnostics/restart) about 15 times.
I am starting to get the hang of it. It seems to hate a bunch of my videos (encoded home movies mostly - used Handbrake and VisualHub's Apple TV setting). I can get it to crash 'on demand' on a few videos.
What gives with the crashing? Can't it just choke on a video and refuse to play? Many times the crashing does not seem to be specific to a video though.
I have tried the diagnostics - it reported that it was fine. I tried the system restore .. still having trouble. I am thinking if I restore it again I should stick to the first firmware (ie: not update). Might that help?
Things are working better with the sync'ing now that I know that iTunes must be open - and I disabled the Windows 7 firewall rather than just poking the hole for the port Apple was requesting.
Anyway - I am really disappointed. The iPhone remote is great, I love having my iTunes library in sync - but lack of 1080p and these crashes are driving my family crazy. I am probably gonna return it, but hoping for some ideas...

do they all crash and freeze like this?
No, they don't.
Take a look at this document to see what formats are supported and how to properly convert them.
http://support.apple.com/kb/HT1532
This next document is very specific as to the formats that will play.
http://support.apple.com/kb/SP19
iTunes has the ability to convert movies to the proper format. So does Quicktime Pro. For the record, though, I have converted a number of videos using the Mac version of Handbrake and have had no issues what-so-ever playing those files.
Message was edited by: lkrupp

Iphone 4 Keeps crashing and restarting, No help from Applecare

My iPhone 4 keeps crashing and restarting and AppleCare is unable to duplicate the issue or resolved the issue.
Recently my iphone randomly started crashing or it would freeze then i have to restart using power and home button, These are few things that I have already tried to resolve the issue:
1: Restore to factory settings and start over from scratch.
2. Deleted recently updated apps to see which one could be causing the issue, but the issue is still there.
3. Re-downloaded ios 5.1 and did a fresh restore.
After doing all this I called Applecare and they suggested to send in my phone and they will replace it and send me a new one since Im still having the issue after doing all of the above. Today I recieved my phone back from Applecare stating that the issue was resolved or not duplicated. So I did a restore once again and from one of the saved files that I had setup as a new phone. In the last 6 hours my phone has froze once, and crashed twice. I called Applecare again and he suggested to send the iphone in again and he will put in the notes to give it max time to detect the issue.
Are there any other alternatives? The closest Apple store is 140 miles from my house and Im fedup with sending in the phone and getting it back w/o the issue being solved. Thanks for the help in advance.

Basic troubleshooting steps clearly outlined in the User Guide are restart, resest, restore from backup, restore as new.
If you still have problems after going through ALL the recommended troubleshooting steps, then you likely have a hardware issue. You'll need to bring your phone into Apple for evaluation.

My iPad air keeps crashing and freezing when browsing the internet . Please help :(

My husband and I updated to the new OS. Now our iPad Air's keep crashing and freezing whilst browsing the internet. We have done a reset and swiped away pages but nothing is helping. Its very frustrating Can anyone help? Thank you Jo

Please tell me that it has NEVER been jailbroke. If it has not been jailbroke, here are some standard repair procedures:
First, confirm that this is what you did for a "reset." Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, since you have IOS-7, read this.

Crashes and Freezes - too many to count in the last 48 hours

I generally Love Premiere and the whole CC suite. But this week the program continually freezes and just stops functioning. I've restarted both the program and my computer at least 20 times in the last 48 hours... you can how this is impacting my time and deliverable... which is due today BTW. I've edited a ton of projects in premiere but lately it seems to be crashing and freezing ALOT. I'm a professional and my demands are professional. Its when my tools start to let me down that I become disappointed and discouraged.
My question is WHY?
I would think that by now Premiere would be rock solid. Why is it not?

I *think* I found one of the issues... Red Giant Universe plugins seem to freeze up the system. So I yanked them off all my timelines and the freezing seemed to stop.
I also had strange issues with Red Epic footage and I believe the culprit for those was the Red Gamma 4 setting. Not scientific by any means but...

Windows 8.1 crashes and freezes

I am running Windows 8.1 on Samsung series 5 ultrabook equipped with:
- AMD A4-4355M processor
- AMD Radeon HD 7400G (integrated graphics)
Recently I have used samsung recovery tool and got my laptop to initial state(from the day of the first turn on), with the first start after recovering multiple actualizations were automatically downloaded and installed and everything was running smoothly
for a week or so. Problems occurred two days ago, when for no apparent reason my computer was crashing and freezing displaying wide vertical stripes of the colour that was dominating on the screen at the moment of crashing. Those crushes were occurring 3 to
5 minutes after turning on the computer. I have managed to download and install newest recommended graphic drivers, however it hasn't helped at all.
In my desperation I have recovered system one more time yesterday, during recovering process (lasting 20min) everything was ok, and after turning on the system everything is working UNTIL I open IE, then the same problem instantly occurres.

Hi Gbonaert,
This kind of issue might be caused by incompatible add-ons or corruption during update.
Reset Internet Explorer then check the issue again.
http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11
If the issue still persists
Try disable/removing add-ons in your Internet Explorer, or you also could start Internet Explorer under no add-on mode.
http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11
Regards,
D. Wu
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The camera app on my iphone 4S is crashing and while using the rear video cam black wavy lines are appearing but only when exposed to flurescent light in addition to the front cam... can any one please tell me what is happening???

the camera app on my iphone 4S is crashing and while using the rear video cam black wavy lines are appearing but only when exposed to flurescent light in addition to the front cam... can any one please tell me what is happening???

Try resetting your phone by holding down the home and off button until the apple symbol comes up. Then if still doing, restore your phone in itunes from your backup.

HT4972 The computer that I normally sync my iphone with has crashed and all info was lost.... Im trying to sync to my new laptop... how do I do this without losing iphone purchases, apps etc???? Help??

The computer that I normally sync my iphone with has crashed and all info lost.... I'm trying to sync and update with my new laptop but I am getting an error meassage that if I continue all purchases, apps etc will be deleted..... How to I do this without losing all my stuff??? Help I have no clue about technology!!!!!

The official way to do it is to restore the iTunes library that was on your old computer to your new computer using the backup of your whole system you regularly update. Then you are syncing the phone with the same old library.
Some of the information below is summarized by turingtest2 in the post at https://discussions.apple.com/message/18842615
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was designed for you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchased content.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/ - Mac & Windows
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797

IPad crashing and freezing after 8 ios updates

My iPad 1 has been crashing and freezing after completing the most recent ios updates, what could be wrong?

Can there be any person who can say that Apple treats customers as valuable persons ?
Way how IPAD 2 users are treated, served and issues solved shows clearly how they just care of new purchases. All crashes, slowness, battery consumption, extremely bad user experience with slow and jamming UI etc... Anyway this is over now with me as I'm moving out from IPAD / IOS due this experience. Ride was a good but now its over as trust is totally destroyed by Apple.
br JJ

Software crashing and freezing

Photography software 'Capture one' keeps crashing and freezing and is incredibly slow at processing images (most of the time it doesn't even process them).
I have updated my OS and done all manner of system diagnosis which all came back clear. I also updated the software to my appropriate OS.
The software company ran out of ideas to help me and suggested it might be damaged memory on my iMac.
Even though I have enough space on my existing memory chips I bought brand new and larger memory, but the problem persists.
Any suggestions?
Many thanks,

Is it just the one program? If so I'd suspect something other than bad memory. If it is just the one program I'd think more along the lines of software incompatibility. Have you tried creating a new account, logging out of your normal account and logging into the new account to run the software? This is a typical Mac troubleshooting technique so you may have already tried it but if not, do so.

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My daughters iPhone 4S is crashing and freezing

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