My daughters ipod nano does not show up in her itunes

My daughters ipod nano does not show up in her itunes on her computer. It has error message ipod has been detected but could not be identified properly. we have uninstalled itunes and reinstalled with the same error message. Her itunes is 10.2 .1.1 version.  If you plug her ipod into my computer/itunes it works just fine. I am also using version 10.2.1.1 
We have tried updating to 10.5.2 itunes but it runs for ever and then says it can't update.
help please?

iPod appears in Windows but not in iTunes

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    <Link Edited by Host>

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