My daughters ipod touch face time worked fine until she upgraded to ios5 what has happened and can we go back to ios4?

Hi my daughters ipod touch was working fine while using ios4 but since she has downloaded ios5 she cannot use facetime. we have tried using backup etc but still not working, any advice please?

First and foremost, you are now a risk to Verizon due to having to make payment arrangements, thus their reasoning for not being able to bill the upgrade fees.
That said, I had the same exact problem as far ordering online and processing. I initially ordered online and my order was 'stuck' and 'had to be escalated' to be canceled. This actually happened twice within a week. When you call and order over the phone, as it is in retail, the prices differ and they wouldn't match it, although it's their own issue. You'll have a hard time getting any retail store to agree on giving up their stock for an online order, although when ordering, you're given the option.
Now, to the next point, there is no point in looking elsewhere for service. You'll run into an issue with any major carrier as they all operate virtually the same. Your best bet is a local carrier, if they service your area.

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