My daughters ipone has turned up  having been sold to a pone shop over ayear or more later after it was stolen, the shop keeper contacted me as when he put the pone on it tells him to call me , but the apple id does not match why is this !!

my daughters pone was stolen over a year ago an it has turned up in a pone shop in a town a few miles from us, the pone was taken to the shop and sold cheaply as the person was questioned as it said to call the number on it as this was set up before it was stolen, but had been switched off and was never traced. the shop owner phoned her to say that her ipone had been sold to him, we have ben to the shop and sure its the same pone and yes it has her number to call but the apple id is wrong so she can not unlock the pone, how can this be !! he wants her to pay him to buy the pone back from him, but the pone was hers originally , what should we donhelp

If you made a report with local law enforcement regarding the theft, report to the police that you have located the device. With the report, law enforcement will be able to recover the device from the pawn shop without incurring any cost. It is stolen property and the dealer has no choice but return it. Then law enforcement will deal with you.

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      iMac 1920 x 1200
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 2:34:25
    Disk Information: ℹ️
      WDC WD3200AAJS-40RYA0 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Data (disk0s2) /  [Startup]: 319.21 GB (230.04 GB free)
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      Apple Computer, Inc. IR Receiver
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      [not loaded] com.lge.driver.LGAndroidmdmdata (4.15 - SDK 10.10) Support
      [not loaded] com.lge.driver.LGAndroidndiscontrol (4.15 - SDK 10.10) Support
      [not loaded] com.lge.driver.LGAndroidndisdata (4.15 - SDK 10.10) Support
      [not loaded] com.lge.driver.LGAndroidrndis (4.15 - SDK 10.10) Support
      [not loaded] com.lge.driver.LGAndroidserial (4.15 - SDK 10.10) Support
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      [loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) Support
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      [not loaded] com.devguru.driver.SamsungACMData (1.4.26 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungMTP (1.4.26 - SDK 10.5) Support
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      [failed] com.apple.ctkd.plist
      [failed] com.apple.ifdreader.plist
      [failed] com.apple.nehelper.plist
      [failed] com.apple.nsurlsessiond.plist
      [failed] com.apple.softwareupdated.plist
      [failed] com.apple.wdhelper.plist
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      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.hp.help.tocgenerator.plist Support
      [not loaded] com.maintain.LogOut.plist Support
      [loaded] com.maintain.PurgeInactiveMemory.plist Support
      [not loaded] com.maintain.Restart.plist Support
      [not loaded] com.maintain.ShutDown.plist Support
      [not loaded] com.maintain.Sleep.plist Support
      [running] com.maintain.SystemEvents.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
      [invalid?] com.tvmobili.artwork.plist Support
      [running] com.wdc.raidmanagerstatusmenu.plist Support
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      [loaded] com.adobe.fpsaud.plist Support
      [running] com.bjango.istatserver.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.hp.lightscribe.plist Support
      [loaded] com.maintain.CocktailScheduler.plist Support
      [loaded] com.maintain.HideSpotlightMenuBarIcon.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
      [invalid?] com.tvmobili.tvmobilisvcd.plist Support
      [running] com.wdc.WDRAIDDriveService.plist Support
      [loaded] com.westerndigital.WD-Drive-Manager-Installer.plist Support
      [loaded] net.freemacsoft.LiteIcon.LIHelperTool.plist Support
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      [loaded] com.adobe.ARM.[...].plist Support
      [loaded] com.maintain.ShowUserLibraryDirectory.plist Support
      [loaded] uk.co.markallan.clamxav.freshclam.plist Support
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      Solar Service Application (/Users/[redacted]/Library/Application Support/Logitech/SolarService/Solar Service.app)
      Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
      WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
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      Unity Web Player: Version: UnityPlayer version 2.0.2f2 Support
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 2.4.2.4 Support
      OfficeLiveBrowserPlugin: Version: 12.3.6 Support
      RealPlayer Plugin: Version: Unknown
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
      DivXBrowserPlugin: Version: 1.4 Support
      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      iPhotoPhotocast: Version: 7.0
      AdobePDFViewer: Version: 9.5.5 Support
      JavaAppletPlugin: Version: Java 7 Update 71 Check version
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Java  Support
      Microsoft Mouse  Support
      MusicManager  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: ON
      Auto backup: NO - Auto backup turned off
      Volumes being backed up:
      Data: Disk size: 319.21 GB Disk used: 89.17 GB
      Destinations:
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      Total size: 499.76 GB
      Total number of backups: 25
      Oldest backup: 2014-05-10 16:56:40 +0000
      Last backup: 2014-11-14 17:38:44 +0000
      Size of backup disk: Adequate
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    Top Processes by CPU: ℹ️
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          1% Google Chrome Canary
          1% coreaudiod
          0% systemstatsd
          0% ps
    Top Processes by Memory: ℹ️
      174 MB Google Chrome Canary
      84 MB Google Chrome Helper
      64 MB mds_stores
      52 MB Finder
      45 MB iconservicesagent
    Virtual Memory Information: ℹ️
      3.02 GB Free RAM
      1.69 GB Active RAM
      317 MB Inactive RAM
      753 MB Wired RAM
      8.69 GB Page-ins
      156 MB Page-outs
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    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.FolderActions.folders com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 461455494 3627668074 1083382502 1274181950 1855907737 1848501757 464843899 3694147963 1417519526 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 3301885676 891055588 998894468 695903914 4136085286 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: 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"/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D13 40 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 38 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 39 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • I'm trying to recover my security questions, but my alternate email address on the link does not match the one I have put in my Apple ID, on the link it is has an old one that no longer exists. Has anyone else been through this or knows how to help m

    I've been trying to remember my security questions for ages, and I can't seem to remember them. On my Apple ID I have changed my alternate email address because the previous one was deleted, but when I go on the "Password and Security" page on my Apple ID and there is a link saying "Forgot your answers? Send reset security info email to ************@*******.com" but it is giving me my old email that does not match my current one on my Apple ID and no longer exists. I have been trying for very long to recover my security questions' answers, but Apple is not coping with me.
    Has anyone been through this or knows how to help me?
    Thank you.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (122986)

  • Error 1075: The dependency service does not exist or has been marked for deletion

    Windows 7 Pro laptop will not connect to corporate domain. Multiple identical twin laptops have no problem.
    Best suggestion so far has been to leave the domain and rejoin it, BUT the relevant buttons are grayed out and the comment says "Note: The identification of the computer cannot be changed because:- The Workstation service is not running. Open the Services
    snap-in (services.msc) to ensure it is running and set its Startup Type as "Automatic"."
    In services.msc the Workstation service is already set to Automatic but is not started. When I try to start it manually the response is "Windows could not start the Workstation service on Local Computer." and then "Error 1075: The dependency service does
    not exist or has been marked for deletion."
    Rebooting gets me nowhere.
    In all other respects that laptop appears fine and can connect to the Internet, but NOT to the network. I have brought it and a twin laptop home to try on my domestic network and get the same results.
    Any ideas, please?

    Hi,
    Let us go to services.msc and navigate to Network Store Interface Service. Please check whether this service has been set to Automatic and turned on.
    Kim Zhou
    TechNet Community Support

  • My first generation AppleTV will not sync with iTunes anymore.  I get an error message that says: "The Apple TV is not responding Check that any firewall software running on this comptuter has been set to allow communication on port 3689"  firewall is off

    My first generation AppleTV will not sync with iTunes anymore.  I get an error message that says: "The Apple TV is not responding Check that any firewall software running on this comptuter has been set to allow communication on port 3689"  firewall is turned off.. Any ideas?

    Thanks Rudegar,
    I only synch and do not stream off of my 1st Gen AppleTV
    I will try with ethernet but will be a pain in the butt if i can not fix it with wifi for long term fix
    I may end up trying to do a named IP address vs DHCP for this appleTV (not sure if i can do both and do not want to remove DHCP as i have a bunch of sensors and other devices that I prefer to dynamically add to the network via DHCP vs. assign each one
    Will keep working on other fix options (factory reset, etc.)
    Thanks again

  • Check Point VPN-1 Securemote service causes Error 1075: The dependency service does not exist or has been marked for deletion

    Has anyone ever managed to solve this one?
    We have a problem on Windows 7 SP1 32bit systems.
    when we try to start the Check Point VPN-1 Securemote service we get this message:
    Error 1075: The dependency service does not exist or has been marked for deletion
    When we install a clean Windows 7 from an ISO the checkpoint client without any issues
    when we use the same Windows Setup source and install it from SCCM TS - the CheckPoint client doesn't start
    the client we're installing is : CP_SeucRemoteSecureClient_NGX_R30_HFA3
    which is supported for Win7 x86
    other than that there are no special prerequisites for the CheckPoint client. therefore we know the problem is local :/
    we tried to isolate and minimize the cause of the issues by trying to see the differences between a clean installation from ISO and a clean installation from SCCM
    We know for sure the problem is not from SCCM Client, Programs and Features, Updates, Group Policy
    it seems like the configuration is the same but we can't seem to find any online solution about this issue
    any suggestions?
    thanks
    Tamir Levy
    Tamir Levy

    Hi,
    Please check if all the dependencies services are running, if not, please start them:
    DNS Server
    Remote Procedure Call (RPC)
    Netlogon
    Server
    Workstation
    Any error message, please post back.
    You can also check solution in this article:
    http://support.microsoft.com/kb/269375
    Hope these could be helpful.
    Kate Li
    TechNet Community Support

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