My daugter is out of the country and can't connect to WiFi

My daughter is out of the country and can't connect to WiFi or make any calls.  We added International Calling to her phone plan.  While she was in the airport in the US the problem started, and continued once she reached her destination.  Verizon can't figure out what the problem is, and I'm wondering if it's a hardware issue?

First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

Similar Messages

  • Hello! I'm out of the country and all my iWeb information is on my computer at home. Now I need to make changes on the webpage... how can i do that without using the computer i made the page on? Thank you!!

    Hello! I'm out of the country and all my iWeb information is on my computer at home. Now I need to make changes on the webpage... how can i do that without using the computer i made the page on? Thank you!!

    iWeb uses the domain.sites2 files to store its assets.
    You'll find it here :
    ~/Library/Application Support/iWeb/
    where ~ is your Home directory.
    If you take a computer with you, you have to store that file in the same location.
    It's not different from taking documents with you if you want to edit them.
    A solution is to remotely control your computer at home.
    TeamViewer, LogMeIn, Apple Remote Desktop or any VNC application you can use, like "Chicken of the VNC".

  • My phone has gone into recovery mode on its own.  says to connect to itunes.  i have restored it 10 times and it does nothing please help me i am out of the country and desparate

    my phone has gone into recovery mode on its own.  says to connect to itunes.  i have restored it 10 times and it does nothing please help me i am out of the country and desparate

    Open iTunes on computer. Connect iPhone to computer. If the iPhone is recognized in Recovery Mode, then Restore the Firmware. If not recognized, then hold both Home and Power Buttons until the iPhone is recognized in Recovery Mode. Usually takes about 20 seconds of holding both buttons. Restore the iPhone Firmware.

  • My macbook air is not getting internet connection through our home wifi It was working fine yesterday until I took the Air out of the house and used it on another wifi connection.

    My macbook air is not getting internet connection through our home wifi.  It was working fine yesterday until I took the Air out of the house and used it on another wifi connection.  One question is how to delete some of the networks that I don't use.  Would too many networks cause the internet connection to fail?
    Thanks.

    Would too many networks cause the internet connection to fail?
    It shouldn't but sometimes deleting the list of networks actually does solve the problem you are describing. Have you turned WiFi off and then back on on the computer?

  • IPhone 4s and can't connect to wifi,wifi is grayed out and says "No wifi".FREEZER TRICK WORKS!

    I have iPhone 4s wchick cannot connect on wifi,wifi is grayes out and says"No wifi",i restart my phone,i reboot it and finally i restore it the problem remains,i put it on a freezer for more than 5 minutes and works for 1-2 minutes,but when outside temperature returns on the phone still can't connect on Wifi!what to do?
    Anyone having the same problem?My iPhone 4s its not 6 months old!

    Try restoring your phone usng DFU mode. Here are steps to get DFU Mode: Open iTunes on computer. Connect iPhone to computer. (some turn off iPhone here, I do not) Hold both home and power buttons for exactly 10 seconds, release power button, keep holding home button until iPhone recognizes iPhone in Recovery Mode. Usually takes 10-20 seconds of holding the home button. If the iPhone screen is black (blank) the iPhone is in DFU Mode.

  • HT6010 I have tried to update my iOS 7.3.0 and I keep getting a msg saying bit connected to the Internet and I am connected by WiFi plus my phone has Internet connected also, I have repeatedly clicked on retry, still get message bit connected to Internet

    I have tried to update my iOS 7.3.0 and I keep getting a msg saying bit connected to the Internet and I am connected by WiFi plus my phone has Internet connected also, I have repeatedly clicked on retry, still get message bit connected to Internet

    Try this support document http://support.apple.com/kb/TS3694 and look at this section.
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors: 
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • My iphone5 the join button is greyed out and can't connect to wifi

    when i try to connect to wifi after I put password the join button is greyed out HELP

    Hi there madcheo,
    I would recommend taking a look at the troubleshooting steps found in the article below if your Wi-Fi settings are grayed out. 
    iOS: Wi-Fi settings grayed out or dim
    -Griff W.

  • WRVS4400N issue out of the box. Can't connect to the unit for setup.

    As mentioned, I cannot get a dhcp address from this unit to my notebook for configuration. I have tried manually assigning an ip address in the 192.168.1.1 network and it doesn't work wither. I tried another machine and still the same problem. I also reset the unit twice.
    So far I can't do anything with this unit right out of the box.
    Anyone have a fix?
    Thanks
    -Mike

    Your computer is called an iMac.
    Did you turn proxies on?  If so, you should turn them off.

  • IPod no longer detect the router and can't connect to internet

    Hey guys, i'm new in the community and thought that you may can help me with a lil' problem.
    I bought my iPod one month ago and at first successfully connected to internet, then download the iOS 4.3 and continued working well for a few days 'till it just stop connecting to the web. I searched everywhere and found some things that helped but not solved my problem.
    I have all my network data, the IP, Subnet Mask and DNS, the only one that does NOT work is the Router. I even tried putting the numbers myself by Static, but it didn't work.
    Can somebody help me or tell me what da **** is goin' on?
    By the way, my Internet service is Prodigy Infinitum ('cause i'm Mexican).
    Thanks(:

    Try:
    - Resetting your iPod:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Powering off and then back on your router
    - On the iPod reset netwokr settings: Settings>General>Reset>Reset Network Settings
    - The troubleshooting here:
    iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

  • I am currently out of the country and need cell phone service as well for my Bold 9930 whats the unlock code for my phone?

    Need Help

        We can certainly help you with your options for international service@ dantep! What country are you visiting? You can see our Global options here: http://vz.to/1oVFiwM and you also have the option of calling our Global team toll-free at 908-559-4899.
    Thank you,
    MichelleH_VZW
    Follow us on Twitter @VZWSupport

  • HT4203 I am going out of the country and do not want calls.  How do Prevent any?

    How do I turn the phone off in another country so I don't get any robo calls or voice messages at high international rate.?

    No, No, No. You will not get charged unless you turn the phone on and check the messages in the foreign country. If you have airplane mode on the whole time you are overseas then how would the phone company know you are overseas. The phone has to handshake with the cell tower to know where it is. Your last sentence explained it all. As soon as you turn it on and check those messages, yes you will be charged international rates because you are using international cell towers.

  • Set up new MacBook Air and can't connect to wifi

    Setting up new MacBook Air and it won't connect to my wifi. I'm still in the setup mode and don't want to skip the apple id section and install at a later date. HELP, I can't seem to go back to the network page either to change if it was wrong.

    A new Mac comes with 90 days of free tech support from AppleCare.
    AppleCare: 1-800-275-2273
    Best.

  • When using imessage with another iphone user, is it still free to message them if they're out of the country?

    my friend is out of the country, and he wants use imessage, but i dont know if it will give me charges to my account and apple doesnt mention if it's only unlimited messaging within the country

    iMessage uses data, just like an email, if I can use that analogy. It will not count as SMS, however I have read somewhere where some people have reported getting SMS charges when using iMessage. I believe it is impossible though, unless the message does not go through and you have send as SMS checked in settings if the iMessage fails.

  • Problem sending e-mails out of the country

    My dad is out of the country and when he tries to send an e-mail from his phone (over wifi) it wont send. He gets an error saying the server is blocked (or something like that). He always has his BCC on. But when he deletes his name form the BCC spot it will send no problem. Why is he having this problem when the BCC is on?

    Hi,
    Just as our MVP mentioned, it's not possible to send all email in a folder at once. However, there are some workarounds. For example, we can disable “Send immediately when connected”. To do this, open your Outlook and go to File > Options > Advanced
    > Scroll down to the "Send and receive" section. Clear the check box before "Send immediately when connected". Now, all sent items will stay in Outbox and Outlook will
    only send messages during the scheduled send/receive interval (for instance, every 30 minutes).
    For more information, please refer:
    http://www.msoutlook.info/question/181
    Hope this helps.
    Best Regards,
    Steve Fan
    TechNet Community Support

  • How can I unlock my iphone to use out of the country.I have a iphone 5

    Im traveling out of the country,and I need to unlock my iphone 5 to use there.How can I do that?

    You don't need to unlock your iPhone if you want to use it abroad. There's roaming
    If, however you want to insert a SIM card in another country, you should contact your provider. Every provider has it's specific rules for unlocking so I can't give you a general answer

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