My Deskjet 6940 is having problems pulling paper into the printer

Have had a HP Deskjet 6940 for about 2-4 years.  Has worked great the entire time.  Today in the middle of a print job, my printer freaked out and the ink cartridges inside moved quickly from side to side  for a bit  and now when I try to print, my printer sounds like the ink cartridges are moving into position and it sounds like the printer is going to work properly, but then I get an error that there is no paper in the printer.
Have tried resetting the printer, have turned it on and off many times, have even uninstalled the printer and reinstalled it.  Have also cleaned the paper rollers in the back of the printer and made sure that there is not too much paper in the printer/the paper is in good condition (no tears, etc.).
Any suggestions on what to do next?  Maybe it is time to get a new printer?  Because I have had it for a couple of years, getting it serviced would probably cost as much as or more than the printer itself is worth.
Thanks!

Sounds like you have done some of the steps in this document, but have a look it might help.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01963794&cc=us&lc=en&dlc=en&product=467980
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Similar Messages

  • I'm having problems with iPhoto and the facebook set-up.  Every time I attempt to do so it says an error has occured and try again later.  I have not seen a solution posted.  Therefore, how does one contact Apple to solve the problem?  I'm new to the worl

    I'm having problems with iPhoto and the facebook set-up.  Every time I attempt to do so it says an error has occured and try again later.  I have not seen a solution posted.  Therefore, how does one contact Apple to solve the problem?  I'm new to the world of iMac but I find it a bit frustrating trying to solve basic issues/problems:(

    For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices. 
    That all works.
    It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now.  They are all synced, and all was working just fine.
    I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
    Thanks for listening,
    Melissa

  • Im using xcode 4.6 and im having problems reading files using the fopen function in c

    Im using xcode 4.6 and im having problems reading files using the fopen function in c

    Yes, but that would not cause the "build  failed" message.
    right I missed that part. Looks like two problems then.
    //  main.m
    //  ASCTestFopen
    //  Created by Frank Caggiano on 3/2/13.
    //  Copyright (c) 2013 Frank Caggiano. All rights reserved.
    #import <Foundation/Foundation.h>
    #include <stdio.h> 
    int main(int argc, const char * argv[])
        @autoreleasepool {
            FILE *fp, *fopen();
            // insert code here...
            if((fp = fopen("~/test.txt","r")) == NULL)
                NSLog(@"open failed");
        return 0;
    This will compile ad run in Xcode with a project type of comand line tool

  • Anyone else having problems with popups since the new security upgrade? can't get rid of them

    anyone else having problems with popups since the new security upgrade? can't get rid of them

    You may have inadvertently installed adware. You do not need to download or install anything to fix it. It ought not to be related to any Apple security update.
    For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware. Apple's instructions are linked in the Recovery Procedure near the end of that document. Read and follow them carefully. Pay particular attention to the easily overlooked passages directing you to restart your Mac when required.

  • I have just got an iPhone 4s on vodafone. I'm having problems with 3G, at the top it says Vodafone E, usually it would say 3G wouldn't it? At the moment my 3G isn't working. Anyone know what to do?

    I have just got an iPhone 4s on vodafone. I'm having problems with 3G, at the top it says Vodafone E, usually it would say 3G wouldn't it? At the moment my 3G isn't working. Anyone know what to do?

    Yeah it does have that on/off switch and it's turned on. Siri won't work for some reason, I don't know if it's to do with this E thing?

  • I have just been having problems with my Canon MP250 printer and decided to uninstall and re-install the printer and everytime I try to re-install the printer trough preferences and all I keep getting was a message saying "preparing to queue"......

    I have just been having problems with my Canon MP250 printer and decided to uninstall and re-install the printer and everytime I try to re-install the printer trough preferences and all I keep getting was a message saying "preparing to queue"...... I then decided to try and reload the Canon printer drivers and for some silly reason I deleted the existing Canon printer drive. Now I cannot load them from the CD provided with the printer or from downloads through the Apple store. If anyone out there could help me I would be greatly appreciated......

    These Canon printer/scanner drivers from Apple - http://support.apple.com/kb/DL899 - should work. The MP250 is listed on the support page. Try downloading and installing them.
    Good luck,
    Clinton

  • HT1414 I am going through the process of unlocking my iphone 4 and have had all the go aheads from my service provider but i am still having problems when i plug the phone into itunes. Has anyone else had this program

    I am going through the process of unlocking my iphone 4 and have had all the go aheads from my service provider but i am still having problems when i plug the phone into itunes. Has anyone else had this problem??

    Umm, what problem?  What actually happens when you try to restore it in iTunes?

  • I am on OS X and i am having problems sending pictures from the new pictures app via email.  when i hit the sharing button i have the option to send via iMessage or Facebook but the email option is ghosted and can't be checked off.  any suggestions?

    I am on OS X and i am having problems sending pictures from the new pictures app via email.  when i hit the sharing button i have the option to send via iMessage or Facebook but the email option is ghosted and can't be checked off.  any suggestions?

    I've resolved my problem now.  It wasn't iphoto: preferences:@ that I needed but iphoto:preferences:general where there is the option to choose email for sending photos.  Can't believe I missed that before.

  • I have been having problems since i installed the quicktime update yesterday. can i revert to the version before the update?

    I have been having problems since i installed the quicktime update yesterday. can i revert to the version before the update? how would i do that?

    Hi, I don't think I've done that for a few years, but what exact version was it you installed?
    Is this an Intel iMac, or a PPC iMac?
    At the Apple Icon at top left>About this Mac.
    Then click on More Info>Hardware and report this upto but not including the Serial#...
    Hardware Overview:
    Model Name: iMac
    Model Identifier: iMac7,1
    Processor Name: Intel Core 2 Duo
    Processor Speed: 2.4 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache: 4 MB
    Memory: 6 GB
    Bus Speed: 800 MHz
    Boot ROM Version: IM71.007A.B03
    SMC Version (system): 1.21f4
    Pehaps more important, what exact problems are you having Kim?

  • Anyone having problems getting CD covers to print after downloading latest software?

    Anyone having problems getting CD covers to print after downloading latest software?

    Lacking any responses to my initial post above, I will briefly update how I resolved this issue today.
    Installed new external hard disc, 1 TB WD My Passport for Mac, and straightforward setup involving first installing current OS X operating system, then system migrator utility to rebuild the same setup as saved in latest Time Machine backup. The whole process was somewhat time consuming due to my internet connection speed and USB data transfer speeds but it went without any issues. The computer now boots up and operates identical in all respects to how it did before the problem occurred.
    Regarding the internal HD of my iMac, if I now run Disc Utility to verify the disc, it reports "appears to be OK". However, viewing the disc usage in "About This Mac" window, it displays as entirely empty. Opening it in the finder also shows only a "Apple Hot News.mbox" file and a single .jpeg image, and .nothing else.
    Interestingly, the Bootcamp partition of my iMac's internal HD continues to work fine and appears unaffected by the problem. I use bootcamp rarely but still will plan to set up a replacement bootcamp volume on the new hard disc soon, in order to take its place.
    That the problem surfaced coincident with the software update may have been nothing more than bad luck? At this point I have no reason to suspect that the softward update had anything to do with the difficulties.

  • Is anyone else having problems downloading apps with the new iOS 7?

    Is anyone else having problems downloading apps with the new iOS 7?

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Reset all settings
    Settings > General > Reset > Reset all Settings.
    This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.

  • Can't create a new illustration. Problems occurred while saving the print file.

    I can't open a new Illustrator file. It sends me this error: Can't create a new illustration. Problems occurred while saving the print file. ID:-1
    I opened a previous document created in CC, but it will not allow me to copy and paste items from one doc to another.
    I have rebooted with no avail.
    System:
    Adobe Creative Cloud CC
    Mac Book Pro 2012
    2.6 GHz Intel Core i7
    8 GB 1600 MHz DDR3

    Is a printer connected? Is it turned ON? Is the driver up to date?
    Illustrator checks this every time and also writes information on the printer into the file.

  • Can't login to Windows Azure account 'We are having trouble logging you into the portal'

    Hi,
    I have been unable to login to Windows Azure account or Azure support sites for about a month now. I activated my account using company MSDN subscription.
    I get the same error message in both cases:
    We are having trouble logging you into the portal.
    See screenshots bellow:

    Hi Mark,
    May I know whether you have followed below steps to contact with Azure customer support?
    Get the support channel at:
    http://www.windowsazure.com/en-us/support/options/
    Select a support topic ==>>I cann't sign in to Microsoft Azure
    Log the information as required and submit the ticket.
    A Microsoft support professional will contact with you as soon as we can
    Sincerely apologize for this inconvenience and we appreciate your patience.
    Should you have any other concern, please feel free to let me know.
    Thanks.
    Best Regards,
    Will
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • I am having problems backing up icloud. the message says, "the last backup could not be completed."  Has anyone had this problem?

    I just purchased more icloud space and I ham having problems backing up icloud on my iphone 5.  The message says,"the last backup could not be completed."  Anyone know why this is happening.

    This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail.  To troubleshoot these, try deleting your last iCloud backup (if you have one) by going to Settings>iCloud>Storage>Manage Storage, tap your device under Backups, then tap Delete Backup and choose Turn Off & Delete at the prompt.  Then go to Settings>iCloud>Backup and turn iCloud Backup back on and try backing up again.
    If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail.  To locate which one, go to Settings>iCloud>Storage>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

  • HT4009 I have recently changed my email address, now am having problems with signing into apps...as it still shows the old email address.  I need help ...anyone??

    After recently changing my email address on my iphone 4, am now having problems signing into the apps using my apple id....I have the apps still showing the old email address...and the password has not changed....can anyone tell me how to fix this?  Thank you in advance...

    You've updated your iTunes account to have your new email address on it - you might need to log out of your account by tapping on it at the bottom of the Featured tab in the App Store app and then log back in with the updated version of your account so as to 'refresh' the account on it.

Maybe you are looking for

  • Beware of Verizon Home Fusion Service - DO NOT BUY

    Warning! Warning! Warning! Do not do business with Verizon They will do everything possible to steal from you. They are worse than the government. They are worse than the big banks. They are worse than the airlines. Hidden fees? Check. Lies from stor

  • IMessages going to wrong number

    iMessages for my partner is showing messages from my daughter who does not have iMessage. They have different phone numbers in contacts and when I send messages to my partner they are going to my daughter. I have deleted and reentered my daughters co

  • How to add blank page to document in progress...how to combine documents

    As a long-time pagemaker user, I'm adjusting to Pages 2. I'm creating a photo directory using various sized photos, masked with shapes, along with small captions, half-page format. My problem. How can I add pages as I go along, without all that Greek

  • Adobe Connect 9 and IE 9 can't open add-in

    I was working with a client, have Adobe Connect 9, they were using IE 9 and were not able to access any other web browser. I had provided them with the download link for the add-in and they said their IT person had installed it. When I gave them righ

  • PC will not Recognize Wireless Open Airport Express Network

    I am trying to connect my computers to the Airport Express base station. Decided to upgrade the wireless internet router to n speed from g and the signal kept dropping. I've used an extreme and express at work set them up and have them running for bo