My desktop manager doesn't open

h, tried installing it again it still does the ame thing. its the 7.1 version on a windows xp sp 3 pc

Hi and Welcome to the Community!
With such limited information about exactly what happens in your situation, all I can do is suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

How do I change settings so Blackberry desktop manager doesn't open when I start my computer??

I want the desktop manager to open when I ask it to, or else to open automatically when I connect my phone to the computer by USB. Currently, it opens when I start my computer. I would greatly appreciate any help with this.

Did you install the software from a CD or download it?
If from the CD, put it back in your drive. When the wizard appears choose the Modify option. Select the BlackBerry Desktop Manager from the 3 choices listed and hit Next. Your going to reselect the same options as you did when you first installed the software, but stop and the last step where you have the 2 checkboxes. You want to uncheck the top one that talks about starting the software when the computer starts
If you just downloaded the software go into Add/Remove Programs, select the BlackBerry Desktop Manager and hit the Change/Remove button. Then just follow the steps above.
Hope this helps
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Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager doesn't want to open

When I load my Desktop Manager it crashes before getting anywhere. I first see the BB logo and receive a Windows error, which closes the application. Same happens with unit USB connected. Consequently I cannot see which version I have or check for updates. How can I correct this?

I have the same problem. Everything was fine until yesterday when I noticed that some of the letters in the word "Blackberry" were missing and synchronization no longer worked. I assumed that the file was corrupt and uninstalled the Blackberry Desktop Manager, downloaded the latest version, and reinstalled. Went from bad to worse. Now the Manager will not even open. I get a white screen and a "Not Responding" message in the corner. Uninstalling and reinstalling does not help. I am running Windows 7. The Manager version is Version 6, Build 38. HELP!

Desktop Manager will not open; Unable to sync

Blackberyy 9630. PC is XP, OS 5.0 After updating Desktop Manager via the box that says updates I am no longer able to open the Desktop Manager to sync my phone and computer. Help!I

When you are trying to sync do you have an online connection to your email...like lotus notes or outlook? Try closing the DM and unplugging your BB. Then open the DM back up and plug back in and try it again. If this doesn't work...try a different USB port. Are you using a laptop? Because I have seen this issue a lot when using a docking station.
I hope this helps.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

Updated to 10.5.7 via Combo Update, FCSvr Desktop App doesn't open

Last week I updated two Dual G5 2.5's to 10.5.7 via the Combo Update. Upon completion, the Final Cut Server.app desktop application wouldn't open. I tried re-downloading the app from our server, and my machine opened the Final Cut Server.jnlp file in TextEdit as if Java wasn't installed. So I downloaded the Java Update 4 for 10.5 from Apple. Now I can run the Final Cut Server application only if I open the Final Cut Server.jnlp file. I deleted the Final Cut Server.app, and cleared all cache files using Java Preferences in the Utilities folder (I no longer have a Java folder there, just the Java Preferences app) and reinstalled the Final Cut Server.app, so I'd have a fresh app. Still doesn't work. When I double-click it, the icon expands but nothing happens. In my console, I get this message:
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] [LaunchRunner Error] The main class "com.sun.javaws.Main" could not be found.
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] [JavaAppLauncher Error] CallStaticVoidMethod() threw an exception
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] Exception in thread "main" java.lang.NullPointerException
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] at apple.launcher.LaunchRunner.run(LaunchRunner.java:112)
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] at apple.launcher.LaunchRunner.callMain(LaunchRunner.java:50)
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)
7/8/09 10:49:00 AM com.apple.launchd[80] ([0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552]) Exited with exit code: 1
I have tried deleting com.apple.java.JavaPreferences.plist and com.apple.java.util.prefs.plist to no avail.
I get the same results on both machines. I have searched and found no answers. Again, if I open the Final Cut Server.jnlp java file itself, it works. It's not a huge deal, but I'd like to fix if possible.

Done. Deleted all files mentioned. Then downloaded and reinstalled the update 4. No change whatsoever.
I really thought this would work though. The Final Cut Server program redownloaded, prompted me to install the desktop app, which I did, and then gave me the initial licensing agreement. Final Cut Server opened, but then when I quit it and tried to open it via the new desktop app, I got this in the console:
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] [LaunchRunner Error] The main class "com.sun.javaws.Main" could not be found.
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] [JavaAppLauncher Error] CallStaticVoidMethod() threw an exception
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] Exception in thread "main" java.lang.NullPointerException
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] at apple.launcher.LaunchRunner.run(LaunchRunner.java:112)
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] at apple.launcher.LaunchRunner.callMain(LaunchRunner.java:50)
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)
7/14/09 2:06:45 PM com.apple.launchd[132] ([0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733]) Exited with exit code: 1
The "Main class "com.sun.javaws.Main" not found" is presumably what's causing the problem...

Desktop Manager crashes when opening backup file with critical information

I was on a trip and a family member triggered my Bold's secure wipe (wrong password 10 times). I had made a back-up just before the trip and it contains very critical information. When I try to do a restore with Desktop Manager (4.7.0.32, same version as used to make the backup), it crashes as soon as I select the backup file. I tried opening the .ipd backup file from Advanced instead, with the handset disconnected, with the same crash result: "An unhandled win32 exception has occured in DesktopMgr.exe [4340]." where the number in the brackets is different every time.
Please help me, I will likely lose my job if I cannot restore the information from this backup!
Edit: I tried reinstalling the Desktop Manager, and same thing. I even tried 4.6 instead of 4.7 and again, same thing.
Message Edited by Prune on 12-31-2008 05:03 AM

Connected to the USB, can you do a Restore > Advanced and select the critical databases?
Are you connected to the PC via USB to a rear PC USB port--not a USB hub, or front monitor port?
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Desktop Manager doesn't work in Vista

Hi
i have BB Bold 9900 and wanted to update the software for it and downloaded Desktop Manager (DM) for it. After downloading the DM I installed it and the installation went fine. But, when I tried to open the DM an error occurred and could not open. I reinstalled the software again hoping to fix the error but still it shows the same. When I open the DM it shows an error occured while opening the software and please select either of the two options
1. Wait for the program to respond
2. Close the program
Can you suggest me what can I do to fix the problem and even update my BB?
Thanks
Rahul

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Media Manager doesn't open

After Blackberry updated my Desktop Manager to 4.7 on my Curve 8330 (Verizon), now when I open DTM the Media Manager is blanked out. What do I do?

you installed the wrong DTM 4.7
you can get DTM w/ MM or DTM w/o MM
you got w/o MM
go download the right one and reinstall
Message Edited by drizzt09 on 06-19-2009 08:40 PM

Desktop Manager doesn't recognize blackberry 8800 series

Hi. I have a blackberry 8800 series and it is having trouble being recognized by the blackberry desktop manager plugged in via the USB cable.
The blackberry desktop manager is version 4.6. It's running on a Windows XP laptop. The account has full administrative access to the laptop.
If you look at the Windows device manager you'll see the blackberry listed.
When you open the blackberry device manager the blackberry PIN is seen for a brief time then it is gone and you see "none".
There is one funny thing that happens. When you originally plug the blackberry in and then turn on the Device Manager, I see a quick install screen come up. That screen goes away quickly.
I've done a clean uninstall of the software. Reinstalled. Taken the battery out and put it back in. Placed the blackberry USB cable in every port still no dice.
I've seen numerous posts on the Internet and on this board with similar issue but, none really solved.
Has anyone seen this strange installation window come up?
Thanks for any help. I really don't want to wipe out either the blackberry or OS on the laptop as there is a time constraint.

I believe that the most recent updates are on the laptop but, I'll check again. I'm nervous that this is an issue with the laptop. It's an older Sony Vaio and may not be able to handle the 8800 series. I looked on Sony's website and updated the Vaio with the most current firmware

Desktop Manager Doesn't Load

How can I get Desktop Manager to automatically start when Windows starts? Desktop Redirector starts automatically, but not Desktop Manager. As a result I have to open (double click) Desktop Manager everytime I need to sync.
Blackberry Model 8700g
Blackberry Desktop Software V4.2
Please advice.
Thanks.

Thank you so much. It works exactly how I want.

LaCie Desktop Manager doesn't recognize LaCie RAID with my 2011 MacBook Pro

Hello,
I have a new MacBook Pro 17" but I am not able to use the LaCie Desktop Manager with the LaCie 4big Quadra Enterprise Class RAID. The drive is recognized by the finder via eSATA, FireWire, USB, but is not recognized by the LaCie Desktop Manager. This prevents me from encrypting the drive. The LaCie Desktop Manager could recognize the raid with my early 2008 MacBook Pro.
I'd like to know if anyone else is having the same problem with their 2011 MacBook Pro.
I have been communicating with LaCie support but he tells me that he can't check the same or similar configuration as mine.
Thanks,
Dennis

Looks like the cable is the same if you still have the 2010.
http://www.ifixit.com/MacBook-Parts/MacBook-Pro-15-Inch-Unibody-Mid-2009-Mid-201 0-Early-2011-SATA-SuperDrive-Cable/IF161-040

Desktop manager doesn't reinstall on Windows 7 machine

I have been trying to install desktop manager and continue to get errors. I started by installing the CD from Verizon, but when it installed it generated a blank black window with no menus. At that point I tried to update from the web, but it wouldn't verify that the blackberry device was plugged in to the computer after installation. Then I tried to procedure for a clean uninstall on the support blog. The procedure had no specific instructions for windows 7 but I thought I followed it closely. Now the install wizard starts but says that it was interrupted prior to completion and no modifications have been made. Does someone have a work around to install the software if some unidentified piece remains on the hard drive? Thanks.

Just to make sure, you followed all the steps about performing a clean uninstall correct?
Does other software install fine and just not the Desktop Manager. Try downloading the Windows Installer Cleanup Utility - http://support.microsoft.com/kb/555175
If it finds references to the Desktop Manager it should be able to remove them for you. Afterwards reboot the computer and try to install Desktop Manager from the web again.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager doesn't run on Vista?

Hi,
Desktop Manager can't run on my Vista. Each time I clicked it, it just flashes with a screen then closes it. Nothing is running.
what might be the problem?
thanks,
steven

I too can confirm that DTM 4.7, 5.0, and now 5.0.1 all work fine on Vista64. I do not, however, use it for any synchronization...I am on BES, and all of that is OTA for me. But DTM runs fine and displays none of the oddness documented in this thread.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager won't open up after installation

There were a couple of posts on this top back in mid 2010 but unfortunately no reply but I'm hoping someone out there can help:
Whenever I try to start up up Desktop Manager software I get a Windows message saying "... has encountered a problem and needs to close." There is some help about this problem occuring at synchronization but I can't even get started at all! I have uninstalled and reinstalled the software several times but to no avail. Oddly and maybe significantly, at download, says the software is 108MB but the installed software states only 99.5MB. I am running Windows XP.
Can anyone help? Thanks
Solved!
Go to Solution.

Hi Graham,
I'm running Windows XP 2002, SP3 version. I have a 1.75GHz Pentium processor and 1GB RAM.
Forgive me, I'm not 100% clear on your second question. I downloaded the file from www.blackberry/desktopsoftware. I use Google Chrome as my browser and I ran the set up file straight from the toolbar at the bottom of the browser rather than from where the file is saved in My Documents/ Downloads.
Does that answer your query?

Desktop Manager Doesn't show "Email Settings" icon

I'm using 4.7.0.37 version for a new BB Storm. I'm trying to limit the emails I receive and the instruction manual says to click on Email settings. When I look closely at the website page, I can see seven icons, one of which is Email settings. My Desktop Manager only loaded five settings and Email settings is not one of them.
Can anyone out there assist? Thank you.

Ahh okay, unfortunatly Desktop Manager will not help with the Spam or allow you to setup extra folders and redirection. The folder redirection it talks about is for BlackBerry Enterprise server. There are a couple of things you can try however:
1) The best way to combat the spam would be to setup filters on cox.net itself to direct the email from the inbox, since that is the only place the BlackBerry Internet service checks for email.
2) You could login to your BlackBerry Internet Service account and try setting up filters for your integration there. Here is a KB explaining how to: http://www.blackberry.com/btsc/KB04558
Additionally BlackBerry has a KB on spam:
http://www.blackberry.com/btsc/KB11174
Hope that helps!
Message Edited by BerryBlaster on 07-10-2009 05:57 PM
Message Edited by BerryBlaster on 07-10-2009 05:59 PM

My desktop manager doesn't open

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