My developer can not get a valid cert on his mac.

I've tried everything. A developer on my team can not get his development id working. He has requested a new cert, but when I go into pending development id's it just says download or revoke. We downloaded it and installed it on his machine and it says it needs to be approved. When I go to approve it there is no big GREEN BUTTON or something that says approved.
As A UX professional this development portal is the least friendly thing I have encountered in years - both version new and old.
Any ideas? I'm at a lost and we have a deadline. He can't actually get the product to build on a device because he has a invalid cert!

This is normally done through Xcode these days.

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