My device backups are missing in itunes.

I previously switched from iphone 3g to iphone 4g, my SMS, settings and many other options were not synced to my new phone.
also i tried to reach my device backup but it was missing all previous backups
what could be the problem and it fix, thank you !

Excellent news.
For anyone else with the same problem Troubleshooting issues with iTunes for Windows updates is a guide to reinstalling and Andrei Cerbu's post here and/or TS1538: iOS: Device not recognized in iTunes for Windows should help with connectivity issues.
tt2

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HT4946 Device Backups are Missing When Selecting Restore Device

I have backed up each iOS device in itunes. However, when I right click on any device to see a list of backups by clicking Restore, most of them are not listed. What needs to happen for all backups to be listed?
I am using Windows 7 (x64) and the latest version of iTunes.

Hi Shaon,
Thanks for your reply. I definitely think it's related to disk IO, but I can't really get my mind around it. What i'm doing is creating a backup of the entire server (so Bare Metal, System State and some selected data folders). So the backup is taken of
the boot volume also (which contains the pagefile etc). However .. I create this backup on a separate volume using Iscsi. This volume is dedicated purely for backups.
To my understanding, Windows Backup should make a copy of the data (say entire c:\ volume) on the dedicated Iscsi. Backups following after this initial backup will make shadow copies of this copy (on Iscsi) containing the diffs between that point in time
and the previous? (right?). How will disk IO on the original volume (c:) affect the shadow copies on the Iscsi containing the backups? I also see a lot of shadows on the original c:\ volume, but these are not related to the backup right?
I definitely think to much IO on the Iscsi is the culprit (because I see a lot of warnings / retries on the Iscsi device) but I just can't understand why. Can you understand why this would happen? And why does this only happen when the Iscsi is nearing
its'max capacity? I seem to miss some concept about the backup-process before I can start to understand how to lower the IO on the Iscsi..
For your suggestions (thanks for that):
- The backups (shadow copies) are located on a seperate volume (also copies available on the original but non related right?)
- The backup volume does not contain the pagefile (its on c:)
- The backup volume is dedicated for this backup (of multiple volumes, but I don't see any way around this (bare metal + data is required))
Hope you can maybe help me shed some more light on this one.
Regards, Martin

Tried loading the latest version of itunes but the download would not complete. Now when I connect my phone to a usb i get an error stating required files are missing, reinstall itunes. I tried that but the reinstall keeps timing out?

Tried loading the latest version of itunes but the download would not complete. Now when I connect my phone to a usb i get an error stating required files are missing, reinstall itunes. I tried that but the reinstall keeps timing out?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Error msg iTunes cannot run files are missing - reinstall itunes

I keep getting a message when i try to open iTunes 9 telling me to re-install. When I do, large portions of my music files are missing from iTunes on laptop. They are on my iPhone 3G, because I synced them from iTunes before it crashed. How do I get them to sync back into iTunes from the iPhone?

Have a look at this article in the Apple Knowledge Base and let us know if it brings you any combination of joy and/or satisfaction.

Songs that I have purchased are missing in iTunes (file not found/exclmation point), and do not show up in the iTunes Store for download.

I have a laptop that has (or had) pretty much all of my music, both burned from CDs and downloaded from iTunes. My 17 year old son on occasion syncs his iPhone and iPad with this laptop. As of the last sync (as best I can determine), many songs that I purchased in the past few years are now missing, in that they have an exclamation point to the left of the song title, and when I try to play the song, I get an error message that says "The song could not be used because the original file could not be found" or something to that effect. As it turns out, the file seems to be erased. This has happened multiple times, and I could be wrong, but I believe that there are some songs that had the exclmation point last time he synced that now don't, and vice-versa. There is not an obvious correlation or grouping as to why these songs are missing (e.g,. they were not all purchased on the same date, not all songs from one artist are missing, etc.).
Since most of these songs have been purchased through iTunes through my account, my reaction was to go to the iTunes store, log in with my account, and re-download them. Problem is, all of these songs instead ask me to purchase the song, instead of displaying a "cloud" logo. Therefore, it appears that I have to re-purchase these songs, which does not sound correct.
Questions: Does anyone know, most importantly (to get an immediate fix):
1. How can I re-download these songs and why doesn't iTunes Store recognize that I have already purchased them?
and perhaps as important (more of a long-term question):
2. Why does this happen and how can I prevent this from happening again (since it has happened multiple times)?
Thanks.

1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2

HT204074 'manage devices' button is missing in iTunes account

When opening my iTunes account I can only see that there are two devices active via my account. However, a 'Manage Devices' button is missing. How can I delete and/or add new devices in my account?
Many thanks in advance, Morilene

It is not missing but is on the far right hand side. So you may have to widen your window to see it.

Itunes keeps telling me "the registry setting for importing and exporting and burning cds are missing" reinstall itunes. I have reinstalled itunes about 30 times and still get the same message. I do not have another cd burning software loan

I keep getting the message "the registry settings for importing and exporting and burning cds are missing. Please reinstall itunes. This may be the result of other cd burining software on your computer" I do not have another CD burning software on my computer and have reinstalled itunes about 30 times and still get the same message and am not able to burn CDs. All of my drivers and firmware are up to date. Please help

Check out this Apple article -> iTunes for Windows: "Registry settings" warning when opening iTunes
The article will walk you through reinstalling iTunes and then checking for or creating device filters. Did it help? Did you run into any problems?

TS1368 I keep getting this error message and can't open the iTunes store. I've reinstalled iT a half dozen times with no results. "Registry settings used by the iT drivers for importing & burning CDs & DVDs are missing" reinstall iTunes

I can't open the iTunes store and keep getting this error message. "Registry settings used by the iT drivers for importing & burning CDs & DVDs are missing. Reinstall iTunes." I've reinstalled iT a half dozen times with no results.

You might have two different things going on at once here.
Starting with the registry settings message.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes

"Some of the required files are missing" in iTunes 10.3.1.

Hi there:
Apple Software Update recently updated my version of iTunes to 10.3.1, but I can no longer open the program. I receive the error message "Cannot open iTunes. Some of the required files are missing."
I've reinstalled iTunes twice, to no avail. Does anyone have any suggestions? I'm running Windows 7 Premium 32-bit.
Thanks!
Jon

Hi! The repair install didn't work, but rather than trying to install iTunes on top, I uninstalled iTunes and QuickTime and reinstalled them, and iTunes runs again. I'm glad it didn't erase my library!
Thanks for your help.

A new firmware update this morning and now all my backups are missing? How to re-connect?, A new firmware update this morning and now all my backups are missing? How to re-connect?

This morning I noticed my time capsule was blinking amber. I opened utility and I found that all of the airport devices needed a firmware update.
I ran that with no problems. I then found tonight that my time capsule had "delayed" backup and said it couldn't find the disk. I re-pointed it to the TC and it says I have no backups and wants to start from scratch. This is a concern and a bit annoying.
Any way to find my previous backups and reconnect it?
Thanks.

Looking in the time capsule preferences, it looks like the name of the disk has slightly changed to add a "3" at the end. Not sure how to change it back.
When I use airport utility and look at the disk, it says something like half the disk has been used, so obviously my backups are still there. Just not sure how to re-connect so backups aren't lost or duplicated.

Music Files are Missing- 50%-ITunes can't find Folder?

50% of my music files have an exclamation and will only work if I do a search in Vista, locate the file :C:\Users\jorge'\Desktop\Desk Top Files 8-10-09\Velocity PC\Music\iTunes\iTunes Music\My eMusic\Neal Casal\Leaving Traces Songs 1994-2004
If they are in the iTunes folder, why can't iTunes find them?

That's not the normal path for the itunes folder!
It's on your desktop, where it shouldn't be.
The default path on Vista is
C:\Users\ your username \Music\iTunes\iTunes Music\

PLEASE Help! My Boss's Movies are missing from iTunes!

Some one please help!! And with good news!! I am helping my boss install a second Apple TV to show short clips of patients that we have made using iMovie for iPad. This Apple TV is a second gen. The first Apple TV is a first generation and we have had a lot of trouble getting all the glitches worked out!! I finally have everything working properly EXCEPT all but one of the movies he has purchased on the original Apple TV are GONE!! I can still see the folders in the iTunes folder (iTunes/media files/ movies), but they are all emptly except for the iTunes Extras!! The movie itself is missing. We are talking about around 20 movies!! I thought they were backed up to the Cloud, but only one iTunes Extra has a cloud icon next to it.... Panicking here!! How is this even possible?!? Please help!!

If purchased from iTunes: Downloading past purchases from App Store, iBookstore, and iTunes Store
As for the non-purchased movies: I hope you saved them on an iDevice, USB Flash Drive OR External Hard Drive..... otherwise, your out of luck.
iTunes: Transferring media from your iPhone, iPad, iPod Touch, or iPod

Random songs are missing from iTunes folders from CD's I converted.

The dreaded exclamation point has shown up on a number of random songs that were converted from my music CD's and are completely gone from my hard drive, including the iTunes folder. The titles and descriptions are there, just not the music. Even stranger, after I've reloaded the affected files back into iTunes, the same songs keep disappearing over time. It's maddening, any idea what's going on?

It has always been very basic to alway maintain a backup copy of your computer for this very occasion.
Have you failed to do this?

My older podcast episodes are missing on iTunes.

Just noticed last week that my nine oldest podcast episodes are no longer on itunes. They're alive and well on my blog page so I'm nor sure what happened. Did I reach some magical quota on iTunes? I have no clue how to resubmit or do any of that stuff. Thanks for any help!

iTunes imposes no limit (at least up to 300). Many podcast creation programs or services limit the number of episodes in the feed, removing older ones when this limit is reached. There is usually a setting to increase this number.
However there might be other reasons; but it's not really possible to comment unless you would like to publish the URLs of both your feed and the Store page - this latter can be found by control-clicking on the podcast image (or where it should be) - and choosing 'Copy link'. Please include the http:// in both cases to make the links clickable.

After regenerating previews, images are there in Aperture, but many are missing in iTunes

I regenerated the previews in two projects in Aperture so the retouched photos are updated on my iPad. Now, none of the 832 images in one project show up in iTunes and only 23 of 762 show up in another project. The images look fine in Aperture (although I don't know if I can display previews). The projects I didn't regenerate are OK in Aperture & in iTunes.

John,
I have seen the same results and posted a query last week.
https://discussions.apple.com/message/17277428#17277428
Several other people have mentioned the same thing, although for most people it works fine. I have to believe it's a bug at this point, although I do not know why it happens to some people and not others. That would imply there is a pattern we can find that reveals the bug, and a different pattern in which everything works fine.
So, questions back to you:
Do you have "Generate preview immediately" set?
Have you ignored Aperture and iTunes for a while and then come back to see what happens?
Do you have any projects which are synced correctly?
For your two projects that are not synced correctly, what is your project and album structure to get to those? I.e., "Folder/Folder/Project/Album", or something like that... I'm wondering if the problem is with some sort of nesting of containers... When I get home I can post the structure of my problematic photos.
nathan

My device backups are missing in itunes.

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