My device is not showing up on the latest iTunes Update (12.1)
I have an iPod Touch 4th Gen. I plug in my iPod with the USB cord,
and it can charge, but it does not show up as a device on iTunes.
I have tried turning off my iPod, restarting my computer, and re-installing iTunes.
If someone could help, that would be wonderful!
Try the troubleshooting steps here.
Similar Messages
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ITunes will not open up after the latest iTune update 12.01 on my iMac (late 2009)
The latest iTunes 12.01 refuses to open on my iMac (late 2009) after installing Yosemite, but works OK on my Mac Mini (late 2012) also with Yosemite. help!
Hi there 1302Scotty1944,
You may want to try reinstalling iTunes as an initial troublshooting step. The article below has more information.
Troubleshooting iTunes installation on Mac OS X
-Griff W. -
IPod Touch (4th gen) will not sync music after the latest iTunes update
I'm using iTunes on a PC with Windows 7 and after the latest update (iTunes 11.2.2), it will not sync with my iPod touch 4 (also updated to the latest possible version - iOS 6.1.6).
Before the update there was no problem with the sync. And this iPod has always been synced only with this computer, and this iTunes library.
After the iTunes update, several songs on my iPod were greyed out and unplayable (the library plays fine in iTunes).
Now, when I try to sync, iTunes goes through all the steps, saying it finished syncing, without any error message but there is no actual change on the iPod.
I've tried deleting all the music on the iPod, to resync the entire music library anew.
Again, iTunes went through all the steps, finished "syncing" and nothing - and, of course, all the music on my iPod is now missing.
When I check the "On this iPod" option in iTunes, the entire song list shows up there but appears greyed out and unplayable.
On the actual iPod device, there is absolutely nothing in the Music app - no songs, no playlists.
The iPod always shows "no data" in the Music app.
Sometimes iTunes shows that I have 18GB of music on the device, sometimes it shows 0GB ...at one point it showed "no space available". But it has plenty of space - 23.5 GB of available space out of 32GB.
To fix this I've tried the following:
- automatic sync, manual sync, manually adding/deleting songs on the iPod, autofilling and replacing songs;
- resetting my iPod by holding the (on/off and home buttons) and resetting through the "reset all settings" option on my iPod;
- reset and restore from backup;
- uninstalled and re-installed iTunes on my PC.
- I've run the diagnostics tool in iTunes - all tests passed;
...plus various other suggested solutions I have found in the similar topics around here.
(I've checked and there are no restrictions to the songs, the computer is authorized, etc.)
Absolutely nothing works and it is very frustrating, as I usually only use the iPod for the music.
Please help.
VioletHello, VvioletT.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues syncing your iOS device. Here are a couple articles that I would recommend going through when experiencing this issue.
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Cheers,
Jason H. -
My ipod is not recognised since installing the latest Itunes update. Why is this?
Downloading the latest version of Itunes yesterday and have not been able to sync my ipod since then. An error message keeps coming up about the device not being recognised. Have gone over all of the support pages to solve this but have got nowhere. Wondering has anyone else had issues like this since yesterday and being able to sove this?
Hi CRONIN35,
We've an article (linked below) that serves as a good starting point for getting your computer and iTunes to properly recognize your iPod.
iPod nano: Error message saying that iPod could not be identified properly
http://support.apple.com/en-us/HT203350
Sincerely,
Allen -
Yesterday I reset my settings on my iphone 4 to correct a problem. Today I am unable to connect to itunes to sync my phone. The device does not show up on the screen. What can I do?
Best practices says plug the USB cable into the computer, then plug the 30 pin connector into the iPhone.
If everything is working correctly, you should be able to plug the iPhone in at any time. Before or after opening iTunes.
Depending on what settings are selected in iTunes, the program may or may not automatically open when you connect the device. -
How come my device is not showing up in the summary pane?
I am trying to restore my device because I have a black screen. I signed into my account but my device is not showing up in the summary pane. Why not?
one of the biggest things that i see with this issue is that the usb connector is not pushed in all of the way
-look at the connector and see if there is any gap between the white shell of the connector and the device
-if so that push it in until there is no gap between the ipod and you hear another click
let me know if that doesn't work because there could be other things involved with the cause of this issue
but i do hope this helps:) -
my computer will not let me download the latest itunes, is there a way to restore my ipad2 without the lastest itunes version?
You don't provide enough info to answer.
What computer model and what operating system?
What version of iTunes is currently installed?
Cheers, Tom -
My ipad mini is not being recognized by the new iTunes update that just came out about a week ago it worked fine till the update I have windows 8.1 does anyone know how to fix this problem and I just bought my ipad mini
I found this is another thread - same issue.
Re: iTunes has stopped working. Why?
Sep 11, 2013 6:07 AM (in response to thurdy)
Resolved!
After contacting Apple, I received a reply from their engineers:
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
And that did the trick.
Message was edited by: Stryder777 -
ITunes no longer shows my iPhone after I installed the latest iTunes update.
I agreed to install the latest iTunes update and went through all the steps including rebooting. My phone then asked if I trusted the computer and I clicked "trust". It asked again and I clicked "trust". iTunes never opened automatically and when I opened iTunes, I saw that my iPhone5 was not listed; therefore, I can no longer sync. Then I rebooted my (Windows 7) computer again and experienced the same problems. I moved my phone to a different USB port but experienced the same problems.
I have an AT&T Uverse email account that keeps saying I have an "incorrect user name or password."
Perhapse it's the same issue since the Uverse e-mail is through Yahoo. -
I downloaded the latest itunes update on my HP desktop with Windows Vista and it will not play my music and has disabled the sound on my computer?
Good Morning jsacc38,
The resource below will help you with the issues you are having with the iTunes for Windows update on your PC:
If you can't install or update iTunes for Windows - Apple Support
http://support.apple.com/en-gb/HT201668
Learn what to do if you can’t install or update iTunes on your Windows PC.
If you can’t install iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, follow the steps below in order.
If you see a different error when trying to launch iTunes, follow the steps in iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
Make sure that you're logged in to your computer as an administrator.
If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Install the latest Microsoft Windows updates.
To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8, with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
Right click on iTunesSetup or iTunes64Setup (the installer you downloaded in step 3).
If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
If you have Windows XP: Choose Open.
If you've previously installed iTunes, the installer will prompt you to repair the software.
After the repair is complete, restart your computer and try launching iTunes.
If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
Remove and reinstall iTunes and other software components for Windows XP.
Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.
Songs you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.
Disable conflicting software.
Some background processes can cause issues that prevent applications like iTunes from installing.
If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
Restart your computer.
After the restart, and adjusting the software running on your PC, install iTunes again.
Get more help
If the steps in this article don't help you resolve the issue, you might be able to find a solution through a search of the Microsoft support website.
If you receive errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes or Apple components for Windows.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Feb 2, 2015
Have a good weekend!
- Judy -
While attempting to install the latest iTunes update, version 10.5.3, I encountered an issue. I was forced to download this update manually which, after restarting my Windows 7, did not install properly. How do I get it to install this update?
The installer should have gone into your Apple Software Update folder:
C:\USERS\<user name>\AppData\Local\Apple\Apple Software Update
Right mouse click the msi file and select INSTALL -
Since the latest ITunes update I cannot find all the CD songs I had converted into playlists. All I can find are the songs I bought on ITunes.
Hello jerryfromil,
I've found an article that may help get your content back into iTunes.
No content shows up in iTunes after updating
http://support.apple.com/kb/TS1967
All the best,
Allen -
Since downloading the latest ITunes update I have not been able to add photos to My IPad. Any hints please!
Yes I have tried to close it and re-open it, but still does not allow me whenever I click on the price the option to buy a single song.
I think I am going to delete the version and install it again,,, by the way I using Mac.
I will try to do it as sson as I am back home, where my Mac is.
I want to thank you for your help, and I will keep you post it if there is a solution or not. -
I downloaded the latest Itunes update, 10.6 I think. I can still sync my Ipod, but now I can't access the Itunes Store. There's no error message, it just keeps "accessing" but never completes. How can I fix this?
Ok... I just tried connecting my iPod directly to a USB port on the computer rather than via the USB hub I was using and everything is fine. Odd, but I'm happy now.
Thanks,
Evan -
After the latest iTunes update neither of my iPods are recognized by iTunes, so I am unable to sync. When I run diagnostics it says no device connected. My laptop sees my iPod so I know it is connected. I have tried all of the recommended iTunes fixes and none work. I tried deleting and reinstalling both an older version and the newest version. The older version would not reconize my music libray. Any thouhts?
I tried deleting and reinstalling both an older version and the newest version.
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
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