My devices don't appear anymore on iTunes when I connect them

I have version 11.1.3.8 of iTunes.
Since I installed it, when I connect the devices to iTunes (iPod, iPad, iPhones), they are not visible anymore in iTunes.
I can see they are connected to the computer (I can access them) but why don't they appear in iTunes.
Finally, if I try to go to Files / devices / synchronise, "synchronise" is not accessible.
Can you help me ?
Thank you

Try:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
boissegu wrote:
Now yes.
When I try to reinstal the apple mobile device driver (I have seen my iPod only in Mobile Devices), I navigate to
Navigate to the following location: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
But "Drivers" is not available (not visible).
Thank you for support.

Similar Messages

My devices aren't being recognized by iTunes when I plug them in, so I can no longer sync. I used to be able to. I'm using Windows 7.

My devices aren't being recognized by iTunes when I plug them in, so I can't sync. I used to be able to and don't know what's happened. I'm using Windows 7.

Hi ngreg62,
Thanks for visiting Apple Support Communities.
The steps in these articles can help troubleshoot if iOS devices or iPods aren't recognized in iTunes:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Regards,
Jeremy

My Iphone and Ipad wouldn't appear in itunes when i connect them to my mac. I have already upgraded my itunes to the latest version. I have no problem synching my ipod though. Could it be because I am using an older mac? (Mac OS X version 10.4.11)?

Neither my iphone nor my ipad would appear in itunes when i connect them to my mac. I have already upgraded my itunes to the latest version. I have no problem synching my ipod to itunes using the same mac though. Could it be because I am using an older mac? (Mac OS X version 10.4.11)?

You need to be using a Mac OS X version at least as new as the one given in the device's original system requirements.
(74595)

HT1296 my device is not showing up in itunes when I connect it with cable

My iphone 5 does not appear as 'device' when I connect to itunes using usb cable. Does anyone know why this has suddenly started happening? At the same time as this started I also started getting a message on my phone asking me to 'trust' or 'don't trust' computer connection. Thanks

Read this
iOS: Device not recognised in iTunes
Windows: http://support.apple.com/kb/TS1538

I am trying to put music into my 3rd gen ipod touch and older ipod shuffle but they do not show up on Itunes when i connect them,what could be the problem?

i am trying to put music into my 3rd gen ipod touch and older ipod shuffle but neither are popping up on itunes, what could be the problem?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

HT1386 My device icon is not appearing in iTunes when I connect it to my computer using an usb cable.

My device icon is not appearing in iTunes when I connect it to my computer. What do I do?

iOS: Device not recognized in iTunes for Mac OS X
or
iOS: Device not recognized in iTunes for Windows

My device does not appear in the iTunes window. Instead a separate window opens so I cannot sync

My device does not appear in the iTunes window. Instead a separate window opens so I cannot sync my device. I have tried with both my iPad, my iPod and my iPhone. In each case a separate window opens showing that it is fully connected to the computer, but it does not open in iTunes.
I have followed previous instructions to stop then start the device manager. I have even uninstalled then reinstalled iTunes, but no luck. Can someone help??

Hello Linda Lev,
It sounds like Windows recognizes that your devices are conneted, but iTunes does not. I recommend the troubleshooting from the article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thank you for using Apple Support Communities.
Take care,
Sterling

HT201269 my phone does not appear in itunes when i connect it. i had done a back up and since then it does not show up on itunes

my phone does not appear in itunes when i connect it

Hi shandarfromdu,
Thanks for visiting Apple Support Communities.
If your iPhone does not appear in iTunes, the troubleshooting steps in these articles can help:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Best,
Jeremy

My old iPod classic does not appear in my iTunes when i plug it into my macbook air, what do i do?

My older iPod classic (1.3 version) will not appear in my iTunes when i plug it into my macbook air. I want to plug it in so i can set it up and download all of my songs to it, but i don't know what to do?

kenna_audrey,
We've an article (linked below) that details a number of troubleshooting steps which can help get iTunes to recognize your iPod.
iPod not appearing in iTunes
http://support.apple.com/en-us/HT203449
Regards,
Allen

Why is the iphone icon not appearing on my itunes when I plug it into my computer?

Why is the iphone icon not appearing on my itunes when I plug it into my computer? I am online, my itunes is up and running, my new phone is plugged in, and for whatever reason the iphone icon that is supposed to appear is not showing up after I plug my phone in.

Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

I can not connect my ipad2 or my iphone 4s to itunes. when i connect either one it says "Can not connect beacause apple mobile device service has not started". PLEASE HELP!!!!

I CAN NOT CONNECT MY IPAD 2 OR IPHONE 4S TO ITUNES TO SYNC. I WAS HAVING PROBLEMS WITH IT EARLIER AND FIXED THAT BUT NOW WHEN I CONNECT THEM BOTH THEY DO NOT CONNECT!!! CAN ANYONE PLEASE HELP!!

There are instructions on this page for starting the AMDS, and how to set it to start automatically : http://support.apple.com/kb/TS1567
For future info, typing in all capitals is considered SHOUTING

My iphone 4 is not recognized by itunes when i connect it, wants me to restore to factory settings

my iphone 4 is not recognized by itunes when i connect to it, wants me to restore to factory settings. do i have to or is there a better way to fix it?

Howdy AndieKanaras,
It sounds like your iPhone is being recognized everywhere but in iTunes. I would use the troubleshooting for that issue in the following article, named:
If you don't see your connected device in iTunes for Mac
Thank you for using Apple Support Communities.
All the very best,
Sterling

My wife's ipad is locked because she put her password or apple id in wront too many times. it now says connect to itunes. when I connect to itunes it says ipad is locked. cannot go any further. do they not have a safe mode?

my wife's ipad is locked because she forgot her password or put her apple id in wrong. the screen says to connect to itunes. when I connect to itunes on my computer it says her screen is locked (Duh I know that). How do I unlock it without deleting all her info.

Hello Butzi1,
Thanks for using Apple Support Communities.
Since iTunes is asking your to enter the passcode, and you are unable to access the iPad, you will need to put the device into recovery mode and restore the iPad by following the directions below.
Use recovery mode
Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.
Disconnect all cables from your device.
Turn off your device.
Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode.
Click OK, then restore the device.
iOS: Forgot passcode or device disabled
Take care,
Alex H.

TS3694 I updated my iphone4 to the 7.0.4 update. on my phone screen it says connect to itunes. when i connect to itunes my phone isnt doing anything. what do i do? i cannot use my phone!!!

I updated my iphone4 to the 7.0.4 update. on my phone screen it says connect to itunes. when i connect to itunes my phone isnt doing anything. what do i do? i cannot use my phone!!!

Hey vsu16,
Does iTunes recognize your iPhone at all? It sounds like this is the image you're seeing on your screen to connect your phone to iTunes:
If that looks right, you'll want to follow along with the steps in here;
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
If you see the Connect to iTunes screen but the device does not appear in iTunes, follow these troubleshooting steps if you're using a Mac, or these steps for Windows computers.
Welcome to Apple Support Communities!
Best,
Delgadoh

TS3694 hey everyone.. i have a problem with my 3Gs iphone.. i updated to the ios5 and now when i open it says that i have to connect it with the itunes. when i connect it says that has an error 28 something like that.. can anyone help me to fix it?? Regar

hey everyone.. i have a problem with my 3Gs iphone.. i updated to the ios5 and now when i open it says that i have to connect it with the itunes. when i connect it says that has an error 28 something like that.. can anyone help me to fix it?? Regards

Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.

My devices don't appear anymore on iTunes when I connect them

Similar Messages

Maybe you are looking for