My devices will not connect to iTunes over WiFi or over USB. No indication is given of connection

I was attempting to restore a 3rd generation iPod for a friend but the device would not connect to iTunes. I attempted to connect my 5th generation iPod touch but it would not connect either. I can see it is connected in the computers files but it does not appear on iTunes.

Is the Wi-Fi button greyed out?  Try this article: http://support.apple.com/kb/TS1559
Also, make a backup to iTunes of the device.  Then restore it as a new device.  If you still have wi-fi greyed out, then contact Apple again, and explain that you believe you have a hardware issue.  They may still ask for a $19 deposit, but if it is actually hardware related, then you won't be charged the $19.  Only if it is software related do you get charged that $19.

Similar Messages

  • TS1398 My ipad says it is connected to WiFi, which is workingly perfectly for several other devices, will not connect to internet.  It keeps giving the message 'Cannot Connect' or error has occurred or just blink off site or icon?

    My ipad says it is connected to WiFi, which is workingly perfectly for several other devices, will not connect to internet.  It keeps giving the message 'Cannot Connect' or error has occurred or just blink off site or icon?

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Device will not connect to Itunes.  Please help if know what to do.

    I have 3, 4th generation Itouches and 1 of them will not connect to itunes and reconize the device on the left side of screen.  The other 2 I have doesn't have any problems doing it. I have tried everthing from updates installed, resetting itouch, going threw all the check points and diagnostics and nothing is working. Anyone has any suggestions on how to fix this problem I would appreciate it.
    thanks!

    Try another computer to eliminate a hardware issue.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • My device will not connect

    My device is not connecting to itunes - not visible. Just restarted computer and restarted phone.  Phone is connecting to PC, but not visible in Itunes. I am desperate as need to sync my phone as doing an upgrade and it wont work.

    http://support.apple.com/kb/ts1538

  • My device will not connect to my computer.

    Hi, I need to sync my phone again and it will not connect to my laptop. I have tried everything.  I have tried restarting both my phone and my computer.  I have uninstalled and reinstalled my iTunes, nothing is working. I keep unplugging my phone and plugging it back in to see if it will connect, and it doesnt.  If anybody knows what to do, reply please.

    I have the same problem, sounds like an Apple issue.  I have never had this problem before, they better figure it out and fix it because it's ******* me off not being able to sync my iphone!

  • Device will not show when iTunes is loaded and iPhone is connected

    When I connect the iPhone to iTunes the device does not show. So now I can't sync my phone to iTunes. Can anybody help with this please?

    Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
    http://www.apple.com/itunes/download/

  • Device will not connect a Google account

    I have the Samsung-SGH-1747  Andriod 4.1.1 Base Ver 1747UCDLK3 Build JRO03L.1747UCDLK3
    Recently I could not connect to Google for Sync or Play. When I deleted and re-added the account it failed to add saying that it could not connect to the server. I reset to factory and same issue.
    Now I cannot access any of my settings and cannot recover my contacts and details from Google. Anyone else see this issue??
    Respond here or to  >> personal information removed <<
    Thanks
    Message was edited by: Verizon Moderator

    SGH-1747 ????  Isn't  that the AT&T Samsung GS3?  You may want to ask on the AT&T forums.

  • My device will not connect to itunes.

    My itunes was working until I installed the latest update, I have an iphone 4 and my laptop is windows 8. Everything is up to date but now itunes is not recognising my device at all (it did before the update). I have uninstalled itunes and reinstalled but it is still unavailable.
    What can i do?

    http://support.apple.com/kb/ts1538

  • From today my iOS devices will not connect to my btyahoo website any ideas

    from about midday today i cant get into my btyahoo homepage on all my ois devices(all running ios7) although i can login on my macbooks, keep getting:-
    home.bt.yahoo.com/?myv=Gr8aZ7rZZeS&, any help anybody

    More information needed besides "won't connect" in order to help.
    My car won't get me to the store.  Any ideas?

  • My touch will not connect anymore

    I downloaded the I06 update for my touch, and since I did so, my device will not connect to the internet. When I go to wi-fi, the two routers I own show up, but when I access either of them, the touch connects, then disconnects, then sends me to apple.com to log in, but it says the page I am looking for cannot be found, and there is no connection. Help!

    yea. i attempted those suggestions, its still not working. Also, earlier today, i found that its only my router its not connecting to. I'm able to connect to other wifi just fine. i don't know what else i can do except bring my ipod back to apple and see if they can fix it or something.
    but please keep offering suggestions! Bringing this back would be my last choice.

  • HT4623 please help - installed IOS7 and now I am having problems playing Words Free on my Iphone.  It gives me a pop up telling me to connect to ITunes but will not connect.  Cannot get out and have to continually shut down my phone and start over.

    please help - installed IOS7 and now I am having problems playing Words Free on my Iphone.  It gives me a pop up telling me to connect to ITunes but will not connect.  Cannot get out and have to continually shut down my phone and start over.

    Hi, jeantwin.
    Thank you for visiting Apple Support Communities.
    The steps in the article below may help you resolve the issue with push notifications.
    iPad and iPod touch: Unable to use YouTube or Push notifications
    http://support.apple.com/kb/ts3305
    If the issue persists, try signing out of your Apple ID and then sign back in.
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    Cheers,
    Jason H.

  • HT1369 Yes, my cousins Ipod is disabled and I connect it to itunes and it will not connect, it says "the device you have entered has a pass code, enter the passcode to connect." The problem is the keyboard to type in the pass code will not show up. What d

    Yes, my cousins iPod is disabled. It says "ipod is disabled, connect to iTunes", I did that and it will not connect to iTunes, because it needs the pass code. The pass code key board will not show up and I cant connect. Please help me figure this problem out, my cousin is depending on me. Thanks, a concern customer.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen        
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • My 2nd generation iPod touch will not connect with the newest version of iTunes (December 2012 update). My computer(windows7) says the device is connected when i plug it in, but it will not show up in iTunes. Can anyone help?

    As said in the question, my ipod touch will not connect to the newest version of itunes. When I plug it in, my compter recognizes that a device has been connected, yet it will not show up in itunes. I didn't have this problem until I just updated to the new itunes. Someone help please!

    iOS: Device not recognized in iTunes for Mac OS X
    or
    iOS: Device not recognized in iTunes for Windows
    It still could be cable or contacts in the iPod since different contacts/conductor are used for charging and data

  • Only have 3 devices authorized, but my new computer will not authorize. Itune says there are 5 devices connected already. why?

    only have 3 devices authorized, but my new computer will not authorize. Itune says there are 5 devices connected already. why?

    Perhaps the five includes computers that you no longer own, or a computer that has had a replacement hard drive put in it.
    In your iTunes account, De-authorise All and then authorise the computer(s) that you still use.

  • My Ipad will not connect with Itunes prompt states this Ipad cannot connect because the Apple mobile device service has not started "??s "This Ipad cannot connect

    my Ipad will not connect with Itunes prompt states this Ipad cannot connect because the Apple mobile device service has not started "??s "

    Try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

Maybe you are looking for