My disc drive doesn't work when iTunes is installed.

I had to uninstall and reinstall iTunes last night and this morning I discovered my disc drive was not working. I looked online and found that iTunes will sometimes do this to a computer's disc drive. I uninstalled iTunes and my disc drive now works. Is there anyway I can keep iTunes and have my disc drive working?

Hi reynoldsmar!
I have an article here for you that will help you address this issue:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/ts2308
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Similar Messages

  • MBP late 2011 disc driver doesn't work

    Before I updated the OS to 10.9.1, my disc driver worked well and I usedbootcamp to set up WIN 7 for several times. But afterwards, when I tried to reset the bootcamp win7, I did like I always did, delete the former os harddrive part, then I started to reset the win7, I found that the disc driver doesn't work.
    When I insert a disc, it would be push out whatever disc I insert, os disc, cd, dvd. It just doesn't work.
    I don't know if it is broken or just beacuse of the new 10.9.1
    I need some help.
    Thanks for you all who are willing to see this.

    It sounds like the lens on your optical drive is dirty. Use a cleaning DVD or wrap a microfiber cloth around a credit card and carefully slide it in and out a few times.

  • Macbook Pro recent update to Snow Leopard now disc drive doesn't work??

    I just updated my Macbook Pro to Snow Leopard 10.6.8 now my disc drive won't work at all! I've read a couple forums here that show everyone had this problem back in 2009 when I guess this first came out...great. How do I fix this? It appears to be a software issue. If I upgrade to mavericks will this fix it? Although I also see that makes your computer very slow! Ugh I need help please!

    Two things to try:
    1. SMC reset, Directions are here - note the steps are different depending on whether or not the battery can be removed by the user:
    http://support.apple.com/kb/ht3964
    2. NVRAM / PRAM reset:
    http://support.apple.com/kb/ht1379
    These steps are worth trying, although the problem may be deeper.
    Please post back with your results.

  • My disc drive doesn't work how can I fix it?

    My disc drive is not proccessing discs, is there any way to fix that because I need to update my computer. thanks

    Hi,
    some people round here had success using a 'Standard DVD-cleaner disc' like the ones for Home Theater Systems.
    Regards
    Stefan

  • DVD Drive Doesn't Work When in Windows on my Mac

    Hey guys, I have Windows 7 installed on my Late 2011 15" Core i7 MacBook Pro via Boot Camp. For some reason, when I boot into Windows, Windows 7 will not recognize my CD/DVD drive installed on my Mac. I did install all the drivers for this Mac already via the Boot Camp DVD that I burned from the Boot Camp wizard in OS X. Does anybody know how I can fix this? It's really inconvient not to be able to use CD's and DVD's in Windows. The drive works fine when I'm running OS X though.

    Hi JKai
    That should not be happening?
    First eject and disconnect everything and reset the SMC > http://support.apple.com/kb/HT3964
    and then Startup reseting the PRAM > http://support.apple.com/kb/HT1379
    Reconnect your drives and test the DVD drive, then if your still having an issue:
    1. Open Disk Utility and Repair your External HD's
    2. Try chaining the drives in a different order.
    Dennis

  • I own PSE 7 on disc. The laptop it was loaded on died. My new laptop doesn't have an optical drive so I downloaded PSE 7 from the Adobe site. It downloaded fine but I cannot start using it until I enter a S/N. The S/N on the disc box doesn't work.

    I own PSE 7 on disc. The laptop it was loaded on died. My new laptop doesn't have an optical drive so I downloaded PSE 7 from the Adobe site. It downloaded fine but I cannot start using it until I enter a S/N. The S/N on the disc box doesn't work.

    Those links weren't particularly helpful to me. They convinced me to install the drivers for my USB 2.0 card, but that didn't make a difference. Still no OS X without a PRAM reset if I've dared to venture into OS 9.
    It's always been my understanding that an unblessed System Folder will not be selectable in OS 9's Startup Disk control panel. My folders are blessed and healthy. Of course I'm running 9.2.2, as stated in my first message. I also frequently verify and repair my disks and permissions.
    I did a verbose startup of OS X, and noticed something funny about "ATY...too old." Perhaps this problem is related? I ventured into my system.log file and there it was, repeated over and over, everytime I've booted this computer:
    Aug 8 18:30:24 localhost kernel: From path: "/pci/@d/pci-ata@1/ata-4@0/disk@0:10,\mach_kernel", Waiting on <dict ID="0"><key>IOPathMatch</key><string ID="1">IODeviceTree:/pci/@d/pci-ata@1/ata-4@0/@0:10</string></dict>
    Aug 8 18:30:35 localhost kernel: ROM ndrv for ATY,Rage128y is too old (0xb3383430)
    Aug 8 18:30:41 localhost init: kernel security level changed from 0 to 1
    Anyone know how to interpret that? Is it related to my problem? I googled it, and all I found was a web board of people arguing over whether the Apple installed stock ATI Rage video card that came in the G3's is appropriate for Panther. The Ye's have it as far as I'm concerned...as long as I leave OS 9 alone, my video is fine on this computer!
    14" iBook G3 800, B&W PowerMac G3 350, Mac Classic II 16 :-P   Mac OS X (10.3.9)   System 7 Rocked!

  • I have a very old mac and need to upgrade to snow leopard to update my itunes, my disc drive is not working can i download snow leopard without a disc?

    I have an old mac version 10.5.8  I need to update to snow leopard and my disc drive isn't working... Can I download snow leopard without a disc?

    Snow Leopard is only available on disk. Furthermore, even if you had a working disk drive, you may not be able to install Snow Leopard anyway, depending on just how "old" your Mac is. It must have an Intel processor to run Snow Leopard (Macs with Intel processors were first made in 2006), among other requirements.

  • CD Drive Doesn't Work, Please Help

    Recently my Macbook was running really slowly so I restored my Macbook to factory settings. Now my CD Drive doesn't work. I can't burn CD's from iTunes or use cd's for anything. Please help!

    HI Yash,
    After re-installing the OS; did you check for software updates? If they're are any you may want to install them and see if it fixes your issue. I know some times things stop working after an OS install if the software updates are not installed.
    Can you still boot to the install disk? (by using option boot)
    If you can't option boot to the install disk, you might want to try a SMC reset. http://support.apple.com/kb/ht3964
    if you still can't you may want to try a NVRAM reset.
    http://support.apple.com/kb/ht1379
    If that doesn't help you could try the apple troubleshooting super drive article;
    http://support.apple.com/kb/ht2801
    if you can option boot to the install disk; but can't see disks when your booted to the built in hard drive, you might want to try a safeboot. http://support.apple.com/kb/ht1455

  • What can I do if my CD or DVD drive doesn't work properly in Windows 8?

    QuestionWhat can I do when if my laptop CD or DVD drive doesn't work properly in Windows 8?
    AnswerNote: For help with this issue in Windows 7, please see this article.
    To get your CD or DVD drive working correctly, try these suggestions in the order listed.
    Reinstall the Driver
    Hold the Windows key and press the 'x' key to open a menu in the lower-left. In this menu, select "Device Manager." Expand "DVD/CD-ROM drives." Right-click the entry for the CD/DVD drive nested under "DVD/CD-ROM drives," then select "Uninstall." Finally, restart the computer. The computer will reinstall the drivers for the drive.
    Power Cycle
    Even when your laptop is off and unplugged, residual power can still be held in some components. While this is normal, clearing it can help with some hardware problems. Perform these steps to complete what’s called a power cycle.
    Ensure the laptop is turned off.
    Unplug the laptop's AC power cable.
    Unplug all wires and peripherals. This includes CDs, DVDs, USB sticks, mice, printers, and any other accessories.
    Remove the battery (if the model has a removable battery). If the model does not have a removable battery, check your user's guide to determine if you have a pinhole reset on the bottom. If you do, press this.
    Hold down the power button for thirty seconds.
    Reattach the battery if removed.
    Connect the AC adaptor to the power socket that was confirmed to be working in the first step.
    Connect the other end of the AC adaptor to your computer.
    Start the computer and test the drive
    Microsoft Fix-it
    Your computer may exhibit one or more of the following symptoms:
    Your CD or DVD drive no longer appears in Windows
    Your CD or DVD drive does not read or write and is shown as disabled
    The media in your CD or DVD drive cannot be read
    The media cannot be written to a CD or DVD inserted into the drive
    You receive an error message about your CD or DVD drive
    If any of these symptoms apply to your computer, use Microsoft Fix-it troubleshooter available here.
    System Restore
    Try using System Restore to restore to the most restore point from before the problem arose.
    How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
    System Recovery
    If the System Restore doesn't solve the issue, you could try a System Reset. Resetting your laptop to its original, out-of-the-box state is a great way to eliminate software as a possible cause of the problem. Note that doing a system reset will return the laptop to its default conditions, completely wiping your data. Information on how to perform a system recovery can be found in your user's guide.
    For more information on performing a recovery, see the following article:
    How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
    Contact Customer Support
    If the drive doesn't work after performing a recovery, it may be due to hardware failure. Please call customer support or seek servicing.

    See this Microsoft article - http://support.microsoft.com/kb/314060/en-us  For ways to fix manually
    and/or use the proper microsoft fixit 8.1 and 8 or the other one for Windows 7, Vista, and XP listed below.
    (these are from the Microsoft article)
    Resolution 2: Use the CD/DVD Fix it troubleshooter
    To automatically fix common issues with CD or DVD drives, click Run now, and then follow the on-screen instructions. Windows 8.1 and Windows 8   
    The Automatically diagnose and fix common problems with CD or DVD drives troubleshooter may automatically fix the problem described in this article.
                                    This troubleshooter fixes many problems. learn more
    Run now
    Windows 7, Windows Vista and Windows XP
    The Automatically diagnose and fix common problems with CD or DVD drives troubleshooter may automatically fix the problem described in this article.
                                    This troubleshooter fixes many problems. learn more
    Run now
    If your problem is not solved, try the next
    S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

  • It doesn't work when I press "transfer purchased items from ipod" and I don't know specidicly whitch item I need to transfer

    It doesn't work when I press "transfer purchased items from ipod" and I don't know specidicly whitch item I need to transfer.
    Whenever i press "transfer purchased items from ipod", itunes sync's for about 3 seconds, but I still can't install updates on the ipod without itues warning me about purchased items on the ipod, that aren't in the itunes library. I've tried folowing the steps in itunes help, but I can only find a step guide for when you know the specific item that needs transferring, and I donøt know that specific item.

    This Apple Tech Note explains the process:
    http://support.apple.com/kb/ht1848
    It will transfer all purchased items that the computer you are transferring to is authorised to play: you don't have to select the items.

  • Imessage doesn't work when i connect to my wifi only works on mobile date how do i fix this?

    Imessage doesn't work when i connect to my wifi only works on mobile date how do i fix this?

    1. Did you use Bootcamp Assistant?
    2. Did you build a USB with Windows 7 ISO and Bootcamp drivers?
    3. You should use a USB2.0 disk, not a USB3.0 disk (flash drive).
    4. What year is the Retina MBP?

  • The enclosure in RSS feed doesn't work for Itune

    I subscribed to my podcast rss feed to ITune, which was valid and had been tested successfully with other aggregator such as Ipodder, however, it doesn't work for ITune. When I hit "get" button next to my podcast name, I always get "!" sign in front of the name, and when I clicked it, I got error message "There was a problem downloading 'XXXXX'. The network connection could not be made".
    I'm not sure if this problem resulted from the "rewrite" function I used on my podcasting server in order to track the downloading. Here is how it works: When a mp3 file is requested, my web server will redirect the request to another asp.net program to do something and then redirect to the real mp3 file for downloading. Can it be problem in Itune? But I can use this enclosure url to download this mp3, and also the Ipodder works file with this rss feed.
    Any help will be appreciated.
    Leo
      Windows XP  

    Thanks for your reply.
    However, according to the iTune specs as following,
    Tracking Usage
    Please note that iTunes does not provide usage statistics. Some podcasters have created mechanisms for tracking the number of times that each episode has been downloaded. iTunes does not provide support in how to track downloads, but the following notes may be helpful:
    * 302s will be followed to a depth of 5 redirects and will not update the feed URL in the directory.
    * The URL before the GET-style form values (before the first ?) must end in a media file extension (e.g. mp3). To work around this, the feed provider can alter their URL from this:
    http://www.podcaster.com/load.php?f=&Wipeout.php
    to this:
    http://www.podcaster.com/load.mp3?f=&Wipeout.mp3
    Notice how it says load.mp3 instead of load.php. It should be possible to accomplish this via various means, such as web server rewrites. iTunes looks at the extension of the path part of the url, i.e. the part before the”?”.
    The http request redirection is allowed as long as the appropriate file extension such as ".mp3" is used.
    By the way, I tested it with "no redirection" version, which worked fine.
    Leo

  • Brand new Mac Pro.. CD DRIVE DOESN'T WORK!

    I just set up my new Mac Pro yesterday, and the cd/dvd drive doesn't work. It worked once, when I was installing a printer, but it made a really bad noise, and now whenever I put any cd or dvd in, it doesn't even recognize it or react.
    I don't know what to do.
    I know I have a warranty so somebody from apple should be able to help me, but I can't even reach anybody on the customer support phone number.
    Does anybody know a way to fix this?

    Try depressing the SMC RESET button for 10 seconds, small round button under drive #4 in the rear (with unit unplugged).

  • Kernal freaks out and cd drive doesn't work.

    I had trouble booting up my imac and it says something about the kernal not working during the boot up stage. I took out one of the sticks of ram and it will boot up fine. Does that mean that my ram is bad.
    Also my cd drive doesn't work. I just put in a cd and it spits it out. I tried all sorts of cd's and it has the same results.
    Please let me know what I can do.

    If it works with different ram, then that means the ram that's in there when it won't boot is likely faulty. The kernal panics are likely due to the bad ram. Return and/or exchange it and double check to make sure you got the right type of ram. You want PC2-5300 (667MHz) http://docs.info.apple.com/article.html?artnum=303721
    Secondly the drive issue sound like a failure of it to work al together. If you're under warranty I'd call Apple to arrange a repair, or take it into an Apple Store or Authorised Service Provider.
    Nick

  • Dv2915nr cd/dvd drive doesn't recognize when disk in. drive doesnt show up in device manager.

    dv2915nr cd/dvd drive doesn't recognize when disk in. drive doesnt show up in device manager.

    Hi,
    Here's one option you could try as it will give a good indication whether the problem is with Windows or a Hardware issue with the optical drive itself. 
    Create a bootable Ubuntu CD
    The Ubuntu CD you create should run as you boot the notebook ( ie outside of Windows operating system ), so if this will not run, the problem is almost certainly a Hardware issue with the DVD drive
    On another PC, follow the procedure on the link below to create a bootable Ubuntu CD and follow the steps in Part 3 to 'Try it' to see if this OS will run from the CD.  The 'try it' option does not need to install on the Hard Drive, it just runs from the CD.
    http://www.ubuntu.com/desktop/get-ubuntu/download
    Let me know if this will run.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

Maybe you are looking for

  • Opening PDF files that are posted on our website

    I create a monthly newsletter using inDesign 5.0.   Since I switched to inDesign, I've had mixed results from users opening the files.  There is nothing that I can pinpoint as the problem.  For some users, the file will open right away in the browser

  • How does B2B in SOA SUite 11g identify sender/receiver of inbound document?

    Hi All, I am checking basic B2B features - custom document protocol. I have defined docuement definition, trading partner, agreement, channels as per guide. When I copy (manually) a sample xml payload (complaint to definition xsd and identification e

  • What is Inside Wire Maintenanc​e and is it really necessary

    I'm getting Charged 9.99 a month for Inside Wire Maintenance.  I just want to be clear on what it really is. I've been reading that without this "insurance" Verizon would charge me a ridiculous amount of money to fix any problems if it were a problem

  • DP background processing job giving error

    Hi All, I am running few macros in a DP job. The macros are simple ones for just few KF additions. When I am running the macros in interactive planning mode, and saving the results, it works all fine. The same macros (in the job) when run in backgrou

  • COMBO offer price calculation in pricing

    Dear Experts, In present client scenario they are selling some goods in combo offer. for e.g. (DVD + SPEAKER) is a combo. individual price is as DVD at 3000 RS per EACH & SPEAKER at 2000 RS per EACH. They are seling both at COMBO price at suppose 250