My disk drive is not working

MY disk drive is not working. When I put the disk in the side of the computer, it does not "suck" it in.

After reading so many complaints about people's computers on these forums, it is indeed refreshing to have someone write that their computer does not suck.

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HT1863 i have my serial number. I bought this macbook pro in Cleveland Ohio, and it is still under warranty. Now I am travelling in India and my disk drive is not working. need local help

i have my serial number. I bought this macbook pro in Cleveland Ohio, and it is still under warranty. Now I am travelling in India and my disk drive is not working. need local help. in chennai. I also need to retriwve my warranty paper online, as I am right now in chennai ad all my docs are in Cleveland.

You posted in the iPad forum instead of the MacBook Pro forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

HT201240 how do a reset my mac os x if my disk drive do not work? I bought this laptop from a local exchange group on facebook! can anyone help me ?

Can someone help me i bought a macbook os x and it has a password to login but the person i bought it from does not know the password so im stuck with a macbook that i cannot login ? it there a way to reset it? ALSO I read that you can restart it with the cds and i got some but the disk drive does not work !

Forgot Your Account Password
For Lion/Mountain Lion
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see Reset a Mac OS X 10.7 Lion Password, OS X Mountain Lion- Reset a login password, and
     OS X Lion- Apple ID can be used to reset your user account password.
For Snow Leopard and earlier with installer DVD
     Mac OS X 10.6- If you forget your administrator password
For Snow Leopard and earlier without installer DVD
    How to reset your Mac OS X password without an installer disc | MacYourself

Disk drive isn't working, Macbook keeps freezing, what's going on?

I've had my laptop for about 2 years now, it's a Mid 2010 model Macbook Pro. I didn't have any problems with it until about 3 months ago. It started freezing randomly, and would give me this box in the middle of the screen of random colors/pixels. There is no input from trackpad or mouse, but everything keeps running. The screen freezes, but skype calls continue, youtube videos keep playing the sound, spotify will keep running, etc. It will do this randomly. For about a week it would do it a couple times a day, but then it stopped for weeks. It now does it randomly. The only way to fix it is with a hard shut off.
I also noticed that my Disk drive is not working. It does not recognize disks- blank cd-r, Cds.... It only seems to play dvds... It makes the sound like the drive is starting up when I try to play a cd, then shuts down immediately. It does this three or four times, then ejects the disk.
Has anyone else had issues like this? What can I do about the freezing?
My macbook pro seems to be running hot when I'm on sites like tumblr that have a lot of pictures or gifs. It never did that before. What's going on?

Check out: Troubleshoot the spinning beach ball/freezing & crashing and Troubleshoot the spinning beach ball
===================
Another help source (if you haven't already done so).
Go to your OS Help Menu. In the search field type dvd
Click on all the troubleshooting topics & Support Articles that pertain to your issue.
You can also do the same in Disk Utility. Open same up.
At the bottom left of the window, click on the purple button w/the "?" in the middle.
This will bring up the Help Menu.
===============
Try a different brand. Top forum favorites
CDs
FUJI
TDK
Verbatim
DVDs
Maxell
Verbatim
Make sure the DVDs are not dirty, smudged and/or scratched.
http://docs.info.apple.com/article.html?artnum=50448 How to Handle and Clean CD and DVD Discs
Your drive may need cleaning. Cleaning kits can be purchased from any store that sells CD/DVDs.

My disk drive does not play any original dvd or cd anymore, but the copies work fine, no matter which format. Do I need a new disk drive?

Hello All,
since last week my disk drive does not play any original DVD or CD anymore, but copied ones, no matter which format work fine. I am a bit confused that the copied ones still work.
Anybody experienced the same? Will I have to get a new disk drive? Unfortunately the warranty expired last month
Looking forward to your answers and thanks,
Yvonne

An external DVD drive from http://www.macsales.com/ may solve your problems.

External hard drive is not working on airport time capsule even after 7.7.2 firmware update.

External hard drive is not working on airport time capsule even after 7.7.2 firmware update.
I have the latest Airpor Time capsule 2gb. I specifically bought it so that I could have an external hardrive set up to wirelessly house my itunes library and movies. When i connect the drive, all i get is that the disk needs to be repaired.
the drive can works fine when connected to the macbook pro and I have run the verify and repair features in disk utility. I have also reset the airport timecapsule as well following these changes and still no change.
The 7.7.2 update says that it addressed the usb issue of not showing the drives but there are still problems as I cannot get it to appear.
Please help.
Thanks

How is the hard drive formatted?
Have you tried using a powered USB hub with the drive when it is connected to the Time Capsule?
(The USB port on the Time Capsule is borderline as far as power is concerned....you may need to use a powered hub.....even if the hard drive has its own power supply)
If the drive is formatted correctly....and....it has ample power, it will "show up" when you open AirPort Utility, click Edit, then click the Disks tab at the top of the next window.
In the example below, my Time Capsule drive is named "Backups" and another drive named "WD Drive" is connected to the USB port on the Time Capsule.
You should see the name of your Time Capsule drive (named "Data" unless you have changed the name) and the name of the USB drive if you perform the same check.
What do you see?

Disk Utility is not working for me.

I have had a nightmare trying to install a Boot Camp partition on my brand new 27" iMac with 3TB Fusion Drive and running 10.8.4.
When trying to use Boot Camp Assistant, it would start the partition, then not finish. I quit BCA, tried repairing both the partition and the disk, that didn't help either. So I went into Disk Utility to create a new partition with no file system on it, assuming I could just use Boot Camp Assistant to format it when the partition was created. It would start, but not finish. I tried Repairing the disk and the partition, neither helped.
So I booted with CMD+R, launched Disk Utility, and tried to create a 500GB empty partition. It started and just never quit, so I CMD+Q, got out of it, went back to Disk Utility, I found that I now have a 1.22TB empty partition and a 1.78TB Mac Partition. This is probably my own fault, I should have just let it run, but after 20 minutes, it wasn't moving.
I figured that would work okay, so I tried installing with BCA, but found it's looking for an HFS+ partition to resize and wouldn't work with an empty partition, so I figured I'd just format the empty partition as HFS+ and install with BCA. Unfortunately, I can't get Disk Utility to format the partition. I select the empty space, it puts a white block on it like normal titled Untitled 2, I select Mac OS Extended (Journaled), hit apply, something flashes very briefly over the "capacity" line, and then nothing happens. Hit revert and it shows up with the Macintosh HD partition and the empty partition. No matter what format I choose, nothing happens. If I try to exit, it tells me that changes have not been saved.
I'm trying to just extend the Mac partition, but the resizing option is not available. I can't drag it to cover the Free Space partition, I can't type in the Size to resize it by number, I can't do anything. I've tried to repair the disk and the partition, nothing happens. I can't reclaim the space no matter what I do.
At this point, all I want to do is recover the entire space of the hard drive for Mac OS. I'll try again with Boot Camp Assistant after Apple works the kinks out.
Any help would be appreciated.

The Boot Camp Assistant in 10.8.4 should be able to partition your 3TB+ drive so you can have Windows. If Disk Utility is not working then your disk is corrupt. Backup all your data using Time Machine. Erase the volume and restore from Time Machine backup. You can use the ‘OS X Recovery Disk Assistant’ (http://support.apple.com/kb/DL1433). Open Recovery Disk Assistant and follow the on screen instructions to create a Recovery HD on the external drive. When the Recovery Disk Assistant completes, the partition will not be visible in the Finder. To access the external Recovery HD, connect the drive, then restart the computer and hold the Option key. Select Recovery HD from the Startup Manager. You would need to re-install Mountain Lion up to 10.8.4. Then ran Boot Camp Assistant and then install Windows. Once you have confirmed that Windows is running then open up Migration Assistant (in the utilities folder) and migrate your Time Machine backup back on to the hard drive.

My mac book pro fell of my desk, everything seems fine, but the dvd drive is not working properly, any suggestions

My mac book fell of my desk yesterday. All seems well, but I noticed today that the dvd drive is not working properly, it seems to want to keep ejecting the disk even when the disk is out, and it won't accept dvd's any more. Any suggestions o fellow apple users?

Back up EVERYTHING, then take it in to have them assess for any latent damage. Wouldn't want a similar "delayed reaction" from the hard disk drive, would we?

Backing up to new external hard drive is not working

I just purchased a new 2TB FreeAgent external hard drive. I hooked it up to use as a time machine backup and in the preferences of Time Machine it said that the drive needed to be formatted. I then went to Disk Utility and erased the drive using the format "Mac OS Extended (Journaled)" and gave it a name. Once that was done I attempted to back up again through time machine but it started the "calculating changes..." at 23% and stayed there all night. I do not know if I need to reformat it differently or why it is not working.... any suggestions?

jwsand wrote:
I tried to hook up the external hard drive to a different computer (imac) and it worked without any problem.
Did you cancel the backup it was attempting to do, before disconnecting it? If not, did you eject it first?
Do you mean it ran backups? Or just that it was recognized? Those are very different.
The mac pro has 2 internal hard drives. One for the OS and the other for a tm backup.
Be sure that second drive is now excluded from TM Backups via TM Preferences > Options. If TM is trying to back up the internal disk's TM backups onto the new external, that might explain why it's confused (I know I am!)
I attempted to hook up this external drive to a second external tm back up
Do you mean you've "daisy chained" it, to yet another disk also containing TM backups?
and noted the different disk in the tm preferences.
Do the two disks have different names, and does TM Preferences show the new name? If not, the preferences file may be corrupt. In that case, do a "full reset" per #A4 in the Troubleshooting Tip.
Do you have any idea why this drive would not work on my mac pro but does work on my imac?
I'm not entirely sure that's true. Please clarify exactly what you're doing; what's connected where and how, and what's being backed-up.
On the Pro, you have 2 internals and how many externals? Which ones are being backed-up (ie, not on the exclusion list in TM Preferences > Options)?

My imac dvd drive is not working

my imac dvd drive is not working anytime I put a cd or dvd in and it tries to load for like one mintue and then just ejects

My superdrive has always been sensitive to dirt and smudges. Memorex and other mfgs make a DVD cleaner disk that has little bristles on the DVD to brush the dust away. Vacuuming the slot can also clean out dust buildup. Also there are disk polishers that can repair scratched CDs and DVD if they become unreadable.

I want to upgrad from OS X10.5.8 to 10.6.8 or higher, but my DVD drive is not working. Is there the possibility to buy an online Update?

I want to upgrad from OS X10.5.8 to 10.6.8 or higher, but my DVD drive is not working. Is there the possibility to buy an online Update?

Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
If your hardware supports more recent versions then:
Upgrading from Snow Leopard to Lion or Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8, Lion, or Mountain Lion installed. Purchase and download Mavericks (Free) from the App Store. Sign in using your Apple ID. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mavericks- System Requirements
       Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

Dv9ooo series dv9925nr notebook no audio, disk drive no longer works

so i purchased this notebook brand new some years ago from best buy but right after my warrenty went out the audio would not work, then it could not even find the audio hardware installed, shortly after the disk drive no longer worked, so i stopped using because hp wouldnt do nothing about it, well i recently decided to look up the problem and read there was a lawsuit regarding this, i mean we spent 1000.00 for this laptop where 300.00 ones lasted longer and worked better, i have not bought a hp product since because i feel they dont stand behind their products, but i read the amd ones were being replaced, so is hp going to be able to still stand behind that and fix mine too, and what is the issue with it??

Hi @Lookin4help ,
I have sent your issue for review and do check your private message when a HP employee reaches out to you in regards to this one.
Best,
Russ
I worked for HP.

My Hybrid 1TB Seagate Hard Drive will not work in my data doubler caddy installed in the optical bay

My Hybrid 1TB Seagate Hard Drive will not work in my data doubler caddy installed in the optical bay of my MacBook Pro

Thanks for all the advice. It looks like I have finally got my MBP working again (after two weeks of pain).
The WD HD works fine internally, but restoring from TM introduced a whole load more of issues/incompatabilities (see above). Eventually the only thing left was to re-build rather than restore:
i) mount the WD disk internally and install Snow Lepoard from the orginial installation disks
ii) get online, and after much trying download Lion (previously purchased). Perfrom all update.
iii) Connect my Time Capsule, identify my data, photo and music files and then copy them accross by hand
iv) install all the other applications (e.g. MS Office:mac, etc) from scratch.
This exercise has shown me that even though tools and procedures exist to address separate issues, when the complexity of inter-dependence is introduced there are a raft of problems that crop up.
Now I am back in business I will be using TM and CCC to take full and regular copies. I did this previously, which has saved me from losing my data and cherished pictures, but hopefully next time (and I'm sure there will be a next time) the recovery will be less infuriating.
BTW I got a refund on the Seagate Momentus XT. They guy in the shop said it wasn't the first time he'd heard of this issue with MBPs. Great.

Hi, i just realize my disk player is not working, can anyone help

Hi, i just realize my disk player is not working at all, i have never use it to watch cd or dvd, now i am trying to install a norton internet security 2012, after i put in the cd, there is no respond, can someone help, please
This question was solved.
View Solution.

Hi,
First, try the automated fixit from Microsoft on the link below.
Windows 7
Vista
Check if the drive is now working.
If the drive still doesn't work, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

CD/DVD drive does not work

After 6 days receiving my mac book pro I insert a CD to install my internet services, the the drive did not work and is not possible to take out the CD the icon does not appear in the desktop nor work the expulsion keyboard after read the topics in help the CD reamins in the drive.
I appreciate any help on the above isse
I believe this is unacceptable for an expensive device for a newly user/client.
Regards

Try starting up Disc Utility from your utilities Folder, Mac fail, and see if you can eject the disk from there.
If not, as your computer is brand new, I'd suggest you simply get in contact with the place you purchased it from to arrange a replacement.
Cheers
Rod

My disk drive is not working

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