My display was replaced and NOW the Motherboard is cooked?
the hinge on the display of my PB was loose and had to be repaired...since the it is a one piece construction (as I was told by the technican), the whole display was replaced. when I went to pick it up from the repair center......the PB started up slow, made some clicking noises from the area of the drive, the computer seemed to go to sleep then a electrical burning smell was evident. This all happened in front of the tech guys. It went right back to be repaired and now the Motherboard and DCN board (as I am told this is the power adaptor interface or something). so the question is....what could have happened to fry the motherboard and DCN board. the tech guy told me that they are replacing the DCN board as a precaution.
does anyone know what could have happened to cause these problems?
regards,
Eric
Eric,
Is the technician an authorized technician? If they aren't I would not use them. http://www.apple.com/buy/ tells you which ones are. The only exception are these sites which can charge less than Apple and people have had good experiences with them:
http://www.dttservice.com/
http://www.powerbookresq.com/
http://www.microdocusa.com/
http://www.macspecialist.com/
http://www.techrestore.com/
It is possible the problem with the motherboard existed all along. Remember the graphics chip is on the motherboard. So is the ATA controller. And it could be a surge got to the graphics chip and ATA controller, and only by replacing the display were you able to get the graphics chip to give its last gasp. It is also possible that whoever installed RAM didn't take static electricity precautions, and that could have left the logic board in a tenuous state. The repair simply exaggerated the existing problem.
Similar Messages
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Harddrive was replaced and now my computer won't recognize the IPOD
I recently had the hardrive replaced and now I can't seem to get it to charge, my itunes to recognize the ipod. I have tried several times restore and update. All I get is error messages "install wizard could not be completed" and "error in update manager". One thing...I have the IPOD with the color display and when I got it back and plugged it in (it worked long enough to download my music, but the display was in black and white. When I do get something on the screen it is a file with an exclaimation point and the www.apple.com/support/ipod website. HELP!!!!!
Hi,
A colour iPod without a workable system files, will display in play and white. I suggest that you should do a format first, before the Restore.
Please read the following for some suggestions
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call. -
My ipod nano was charged and now the screen is all white
my ipod nano was charged overnight, now the front screen is all white i cannot see anything(playlists etc) i have reset it and the screen comes back on but only for a minute then it goes right back to a white screen.... what is wrong with this and how do i fix it?
If none of the 5 R's of troubleshooting are able to solve the problem, the issue is hardware related, meaning you'll need to have the iPod serviced or replaced. The LCD screen may have simply burned out or wore out over time.
http://www.apple.com/support/ipod/five_rs/.
It wouldn't also hurt to the let iPod's battery full drain. Then charge the iPod back up and go through the 5 R's again.
B-rock -
I am using an IPad 4 and I was notified of an IOS update. When the update started the screen froze displaying a zipper from the bottom with an arrow above that and an itunes icon above that. IPad will not do anything.
You are in Recovery Mode. Follow step 1 to 6 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You need to be patient and repeat the above many times to recover your iPad -
i have been using ibooks on my ipad. one of the books i downloaded and had been reading is now showing 'paused" and i cannot access it.
i cannot delete it or open it. the other books will open fine.
how do i fix this?
thanksHave you tried deleting the book and then redownloading it via the Purchased tab in the ibookstore in the iBooks app ? If it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that ibook and use the 'Report a Problem' link.
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Help me please I want to make sure the thief couldn't open the phone and the apps and the music since it all carries personal information and are very important to me. How do I make sure the phone can no longer be used for anything?
If the carrier blocked it, that just means the SIM card in it can't be used to make calls or access the data network.
A 4 digit passcode can obviously be broken. How easily depends on the code you used and whether the thief knows anything about you. In all likelihood, the thief couldn't care less about your data. They want the phone, which has real monetary value.
Next time, turn on Find my iPhone. -
I need help please! My computer crashed lost all data including my music. Want to sync music from my ipad and/or iphone but it is not working. What could be the problem how do I tackle it?
Syncing only works from your computer to your iPad/iPhone, not the other way around. So you can only transfer your purchased music from the iPhone to your computer.
See this document: http://support.apple.com/kb/HT1848
My computer crashed lost all data including my music.
How bad was the crash? Had the drive to be replaced? Or is there a possibility to use data recovery software on that drive? -
I've had my Logic Pro software for years now, and since I got my logic board replaced, Logic won't open without re-entering my serial number, which I don't think I have anymore! What do I do? Help is greatly appreciated!!
Please stop making multiple posts on the same subject.. This is the third thread you have created in a short space of time asking the same question.
Please read the answers given in this thread you posted...
https://discussions.apple.com/thread/5311324?tstart=0 -
My hard drive burned up and had to be replaced. When I tried to sync my IPhone after my computer repair, the phone says it's syncing and the icons spin, but nothing happens. In a few seconds a message appears saying it will sync the next time my computer is available. I have gone through the instructions and procedures for syncing four times and can not get the thing to sync. Apparently the phone hasn't synced in a long time. What do I do to sync my phone again?
jrmetzger,
iOS runs on iPads and iPhones; OS X runs on Macs.
Given your situation, I’d highly recommended that you purchase a SATA-to-USB adapter, so that you can test both your old disk and your new disk externally, since it might be that the problem is due to a faulty internal SATA cable rather than due to faulty disks. -
i dropped my iphone and n ow it wont work ...i restroe it and recharged itand it still wont slide for me ....touchscreen is messed up.....everything else ok though???????
Did the reset process work? Have you seen the Apple Logotype after pressing the Home/Sleep button?
If that does not work, I'd suggest to restore iPhone. If even it does not work, your iPhone may need service. -
Maxa Cookie Manager software no longer records cookies since I installed FF4. So what will happen if I install FF 3.* over FF4?
Glad to hear your prolbems have been sorted.
Have had similar problems since performing a sofware update last week.
Itunes has crashed.
Can't be reinstalled.
The software update won't work, neither will disk utility.
Removing the .dmg files hasnt helped.
Any suggestions? -
Lost my laptop and now the iMac is playing up
Soon after doing the latest updates for the security, Java and daylight saving with repairing permissions before and after as I normally do life was not the same.
On my 12" it all began with the fan being very noisy, coming on for a while then turning off, however it is winter where I am and on 17 deg C. I started updating my address book, shifting vcf's from Entourage to Address book and found that both programmes stopped responding. This happened about 6 times and on each occasion I used Activity Monitor to shut them down. At the same time the screen would go black and the the laptop would go to sleep for a second then fire back up again. Last week I have the screen replaced as it was dying and a few months back my HDD was replaced.
So then the thing would not switch off to reboot, so I had to pull the battery out and restart. This happened a couple of times so I put in the installation CD in order to run it to check things out. The lappy died with the disc inside and would not power up again.
I took it to an Apple service centre in Chandigarh and have not heard a thing for 3 days. So either the update has killed it or the Logic Board has gone. Thank goodness for Apple Care.
My iMac G5 had the same updates and now I find the FileMaker Pro 7 keeps crashing while I am building a new database which is at present only 328 kb.12" PBG4.
2 months ago the hard drive failed and last week the screen was replaced as it was fading out on the bottom left. Yesterday the logic board was replaced and also the DVD superdrive, all under APP warranty thankfully so I shall see how it works from now on. I will take the opportunity to increase the ram, shame the max is to be 768 but for e-mails and chatting that's fine. -
I use an Iphone 4 which had to be replaced recently. However when i did a backup it was on the new IOS version 7, but now that my phone was replaced and i am back on the old IOS version 6 i how do i restore my backup??
When i try to restore my Back up using Itunes this is the message i get - "Unable to restore backup as the software is old - Please setup as a new device and then try to restore your backup" - Please advise. If i do so are there any chances of loosing my data. At this point in time i would be happy if i could just retreive my contacts list. Any suggestions would be greatly appreciated.Nope - you cannot restore a backup from a newer iOS version on to a device running an older iOS version. The reverse works, but in your case to use your backup, you must update to iOS 7.0.3 - no other option if you want to use that backup.
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my macbook 13 inch late 2007 model got soaked in wine I bought a pro to replace it , I want to use my hard drive froom the old one on the macbook pro and use it as an external , I already purchased the case , now the motherboard I understand gets bad but not the hard drive , right? but everything else still is in there right. ?
I got my case from owc computing
thye used a cloner last time I got the hard drive from them , but the apple had to be working. and now it's just not going to turn on wine is sticky forget about
no worries I enjoyed it for 6 years could have gone longer I have all this extra gig ram memory, and a new digital drive for ith had broke
all I want it my hard drive available at owc and make it a usb drive and acc3sss my stutt ? thansk any ideas and also on how I could sell or use the parts I can salvage, and yay my new pro ix 17 inches silver sleek full ms office i life and i work. included 389 awesome price , no need for new this does awesome . rather than buying an optical drive for 200.00 I got a new computer to me and better for a lot less.
I am gratefful , just please help on the hard drive question as external ,
thanks
just didnt want to make this sound like a sob sitiuation and also inspire others what can be done.
and I then will be able to upgrade to Snow Leopard and i life 2011.Well as I suspected I love OWC company I pulled out the mac hard drive , they offered me a Macdrive free trial program to check your drive on PC Windows and yesSSSSSSSSSSSSSSSSSSSSSSSS it all there nothing lost
woohooooo , thank you but nothing is dead, when you have faith , this was a prayer answered big time I wanted a pro so much and I get to use my 500 plust 250 plus 120 GB drives all of them
ladies and gentlemen and I get to keep the 2 GB in from my macbook 13 inch and sell all the parts
yipeee
thanks for the support, now the case is Solved. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -
My Mac Hard disk recently broke and was replaced. Now, although my computer is authorised in itunes store, it won't let me re-download purchased items (esp OSX Lion). How can I make computer re-download previous purchases?
Never mind - I didn't realize that I just needed to wait a while for the Cloud stuff to cycle through and load. Solved!
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