My Download always fails.Nokia Ovi Player

my download always fails. i can browse Ovi Music but when i click on download and i buy it my download fails.always.
please help.

Hi Richcss,
Many thanks for your comments and suggestions.
I last successfully downloaded music (to my home PC) with OVI Player v2.0.50727 on 4 April 2010 when I managed to download 12 songs in one evening. Nothing has changed since then (with regard to my DSL line speed, Internet service Provider, OVI Player version, router firewall settings, anti-virus software etc etc.), except the fact that I cannot download music without getting the frustrating "Download Failed" message.
I have sent my ISP traceroutes from my home router to music.nokia.co.za to see if they can help identify a bottleneck in my DSL connection to the Net which may be the cause of a lengthy timeout (in one or more of the hops) that could result in the failed download. I tried a traceroute to music.nokia.co.za when my home PC connects via 3G, but unfortunately my cellphone provider blocks traceroute calls.
Today, I tried to download songs at work (through a corporate firewall and proxy server) using Nokia Music v1.2.20226. The app wanted to update to the latest OVI Player version which I ignored. I successfully downloaded one new song.
This is the first time I tried downloading a song using my employer's Net connection, as I prefer using my home PC for such "non-work" related tasks. I then upgraded Nokia Music to OVI Player (v2.1.10304), restarted my work PC, configured the proxy settings (corporate proxy) and managed to successfully download a new song. I tried a traceroute to music.nokia.co.za from my work PC, but unfortunately our corporate firewall blocks traceroute calls.
The only conclusion I can draw from these tests is that the fault lies with my Internet Service Provider for my home DSL connection. I will contact them again for advice.

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@teishi: If you have been in contact with the contact centre, and they have confirmed that the device you are using is in fact associated with your account, next step would be for you to delete the "drm folder" on your PC:
DRM is an acronym for Digital Rights Management, a broad term used to describe a number of techniques for restricting the free use and transfer of digital content. DRM is used in the Nokia Music Store application. Occasionally you may receive an error which specifies a problem with the Digital Rigths Management.
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Reset the DRM security component by going to http://go.microsoft.com/FWLink?LinkID=34506 and Clicking upgrade to upgrade the DRM security component Note: If the Upgrade button is greyed out You may need to install the Active -X control by right clicking on the security banner at the top of the windo and choosing Run Active X Control then clicking Run when the security window pops up.
Note: When you access this site through Internet Explorer on a Windows Vista-based computer, you may receive a user account control popup message that requires that you enter the administrator password to continue.
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If you are still receiving the error message, the DRM component can be manually installed from http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html (Use Internet Explorer for this link). Once upgraded, try to play your downloaded tracks again. Each track should then request a new license when you first play it and will then play as normal and should be burnable to CD This will download new licenses for your entire library.
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if this does not help, try to format your memory card and/or mass memory of you phone.
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Message Edited by sash1785 on 23-Jan-2010 09:02 PM

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Another update, i randomly got a phone call from nokia a few nights back....(i had given up after my last conversation) and they fixed it. Basicly uninstall all the nokia bits via your control panel or whatever methods depending on your version of windows. This though actually does not uninstall everything, go to you programs folder in the c drive and search and delete any nokia bits you see remaining. Then go to users, select your user and any others using the player, again serching through this folder you will find more little bits of nokia files hiding away delete all of these. Alternatively just run a search for nokia on your c drive and this should bring them all up. let me know if you need the exact location of the files i am on my work pc at the moment and cant access my laptop to write it here correctly and honeslty cant remember off of the top of my head.
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