My download of new Firefox apparently successful but screen- after rebooting - says I am stil using the old version of Firefox -Help.

See trouble shooting information for details. Not clear what the distinction is between "details" and "trouble shooting" information - unless troubleshooting is for those who might suggest fixes.

Help Menu -> About Firefox
* which version is being displayed now ??
-> [[Uninstalling Firefox]]
* DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
* Restart your system
-> Download latest Firefox version from one of these links using some other Web Browser:
* http://www.mozilla.com/en-US/firefox/new/
* http://www.mozilla.com/en-US/firefox/central/
* http://www.mozilla.com/en-US/firefox/fx/
* http://www.mozilla.com/en-US/firefox/all.html
-> [[Installing Firefox on Windows]]
Check and tell if its working.

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HELP please! I have installed the Firefox Browser Upgrade 6.0.2 at least 8 times. It appears to install fine. But when I go back on the browser, it says I am still using the old version.

I have also tried iinstalling while my camera is unplugged (Logitech); with my firewall blocked; After re-starting; & still no luck!
The details are as above. If you need other info, please ask.

Use the instructions in the following article to reset your User Agent.
*See --> [https://support.mozilla.com/en-US/kb/websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser#w_reset-your-user-agent Reset your user agent]
*What is a User Agent: http://en.wikipedia.org/wiki/User_Agent
Also see -- > [https://support.mozilla.com/en-US/kb/Finding+your+Firefox+version Finding your Firefox version]
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Just installed OS X Snow Leopard, and now Photobooth says I can't use the old version (2.0.3). How do I get the new version?

I just downloaded OS X Snow Leopard onto my early 2008 Macbook. I would like to be able to use Photobooth but it says I can not use this (2.0.3) version. How am I able to get an updated version??

For now just reinstall the combo updater. If this does not install Photobooth, then you will have to reinstall Snow Leopard or:
How Restore Deleted or Missing OS X Components
A few of the basic OS X installed applications can be restored from the Optional Installs installer located in the Optional installs folder on your Installer DVD. However, if what you need is not there then follow the instructions below.
How to Use Pacifist to Restore Deleted or Missing OS X Components
Insert the OS X Installer DVD into the optical drive. Use a simple utility like TinkerTool to toggle invisibility so you can see invisible items. Alternatively, open the Terminal application in your Utilities folder and at the prompt enter the following:
defaults write com.apple.finder AppleShowAllFiles Yes
Press RETURN.
To turn off the display of invisible files repeat the above command substituting No for Yes.
The install packages are located in the /System/Installation/ folder on the DVD.
Download the shareware utility Pacifist. Use it to extract a fresh copy of the missing item(s) from the file archives on your OS X installation DVD. The file archives are in the /System/Installations/ folder (use Go to Folder option in the Go menu of the Finder.)
Here are Four Basic ways to use Pacifist (courtesy of George Orville.)
A. Drag a .pkg icon onto the Pacifist window .....proceed to step 7.
B. Click on “Open Package ....” and navigate to package desired and click “Open” in
       the open/save window.....proceed to step 7.
C. Insert Mac OS X installer CD and when it mounts, navigate to .... Menu->Go->Go
       to Folder. In the path field enter or paste ....
/Volumes/disc name/System/Installation/Packages (where disc name is the name of the CD/DVD that you inserted.)
Click on the "Go" button ..... • Drag a .pkg to Pacifist..... proceed to step 7.
The package you'll need will have to be discovered by trial and error, but for most applications you should start with the Essentials.pkg and/or Additional Essentials.pkg.
D. Insert your Mac OS X install disk 1 .... and open Pacifist.
1.          In Pacifist, select "Open Mac OS X Install Packages" ... dialog may appear asking for disk 2, then disk 3 and finally disk 1 again.... {if DVD is not used)...If “Stop Loading” is selected...the procedure will stop!!!
2a. When loading is complete, a new window appears, click the triangle to display contents of each package...Select item and proceed to step 7.
2b.          or click the “Find” icon in the Pacifist window and type the name of the software you need.
3.          In the list that comes back, click the top most entry for the item that you want. ..... that is the one for the English language.
4.          On the top of the Pacifist window, click “verify” .... you will probably be prompted for your password.
5.          Enter checks for.... “verify permissions” and “verify file contents.” and click “verify” ....enter password when prompted.... you will get back output which may look like this:
          20 files were scanned. 20 of 20 files were present on the hard disk. 0 of 20 files had file permissions that did not match those specified in the package. 0 of 20 files had checksums that did not match those specified in the package.
6.          Click “close”. Go to step 7.
Extract or Install........
7.          In the Toolbar (upper left), you now have the option to extract or install. Click a file in the lower list and those two icons will be enabled.
8.          If “Extract to...” is selected.... navigate to the location where the file will be placed, select “choose”, select “extract” in new dialog that appears,authenicate , if prompted, click “OK”.
9.          In the next dialog, click “Extract”.
10.          If “Install” is selected... dialog will appear with the location/path of the installed software. Click “Install”
11.          Type in your password, click “OK”
Pacifist will begin to extract files.
12.          In steps 8/10ß.... you also have the choice to “cancel”
Notes:          Pacifist may find that a file it is installing already exists on the hard disk. Pacifist will present you with an alert panel....
• Stop
• Leave original alone
• Update .....
• Default selection
• Replace .... (Replace option should only be used on full install packages)

I downloaded firefox 5 but lost my tool bars, how can i get the old version back?

I downloaded firefox 5 but lost my tool bars, how can i get the old version back? It said my tool bars are not compatible. I want them back.

That is the new appearance Firefox 4 and now Firefox 5, you can easily put things back because Firefox is customizable.
You can make Firefox 4.0.1 and '''Firefox 5.0''' look like Firefox 3.6.17, see numbered items 1-10 in the following topic [http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 look like 3.6)]

My Home pg. says I'm not using the latest version-- Firefox says I am.

Mozilla Firefox is my Home pg/browser. It says I'm not using the latest version. But when I go to the Firefox pg to download the latest version, they say I'm updated ok. My computer's list of programs also says I'm using version 9.0. After downloading Mozilla 5 + times, my home pg still says I'm not on the latest version. Is it because the OS is Windows 7 starter?

Hi deeweev,
You may see that message below the Google search box on www.google.com/firefox which is the old Firefox default home page. That page is no longer being maintained by Google.
You should try changing your home page to:
about:home
If you don't know how to change the home page, you should take a look at the Knowledge Base article [[How to set the home page]].
Hopefully this helps

I have downloaded and put the new version of Firefox in to my applications. But every time I open it on my mac, it says I am still runnung the old version. I have rebooted several times, but it still is not the new version I keep downloading.

When I open FIrefox, it asks me to upgrade to the new version. I download it, and move it to my applications file as directed. Then I restart, and it goes back to the old version. I have a macbook pro. What should I do to get the newer version to run?

You need to install Office on the computer from the installer DVD or disc image you purchased.

I downloaded hte new 5.0 firefox, but when I open up firefos I still use the old one.

Two days ago I attempted to download firefox 5.0, though whenever I open up firefox I am still using the older version.

The orange Firefox menu button is hidden by default on Windows XP. 
You see the orange (on Linux gray) Firefox button if the Menu Bar is hidden. 
You can hide the Menu bar via View > Toolbars or via Firefox > Options. 
If you need to access the hidden Menu bar then press F10 or hold down the Alt key to make the Menu Bar appear temporarily.
You can place the Tab Bar on top.
* View > Toolbars : [ ] Menu Bar
* View > Toolbars : [X] Tabs on Top
See also:
*https://support.mozilla.com/kb/how-do-i-get-firefox-button
*https://support.mozilla.com/kb/why-are-tabs-top

Although I have the latest version of Firefox installed, I'm constantly getting the warning message that I AM USING THE OLD VERSION; what could be the issue here?

I usually upgrade Firefox within a couple of days when the new version is issued. Nevertheless, I can't seem to get it right. Although when I check "About Firefox" tab in the Help menu it says that my version is 9.0.1 (i.e. the latest version available) - still on the Firefox Update page I always get this annoying msg:
"''Hey there! Looks like you’re using an old version of Firefox.
Don’t miss out on the latest technology & security features.
Get the free upgrade in less than a minute.''" And, I see that your "educated guess" about my browser recognises it as a 3.5.5 version (far being it from the truth!).
I don't believe that the fact that I'm still using Windows XP should have anything to do with this problem, but fyi - my OS is Win XP SP3, regularly updated and upgraded.
Also, even though I live in Croatia, I prefer my Firefox (and other programs) in English, so I use UK version of Firefox.
I do have some problems updating MS .Net Framework - could this be the issue with Firefox too?
Anyway, I've already tried uninstalling and reinstalling Firefox, even tried installing Croatian version - nothing helped.
As a result of this, I also have a problem with Gmail - I can only use standard, basic HTML view. Also annoying as hell.
Btw, as for "Installed plugins" - I'm not sure which of those are right, but I do not have Netscape installed, and never had one on this computer. I even ran the search for term "Netscape" and it came out empty.
There, I think I've provided as much information as I could think of - so, please help me to sort this out - if you can.
Thanks

see also these pages and threads about Fast Browser Search (FBSMTWB in the user agent).
http://help.fastbrowsersearch.com/
http://www.pccybertek.com/2009/05/remove-fast-browser-search
thank you

I use the old version of firefox and have tried the new one BUT on the new one the down arrow next to the forward/back buttons is not there. I need to have this so I can return to several pages ago, please tell me if the new version has this feature

Old versions have a down arrow next to the front and back buttons to show all the pages you have visiteed and can return to but the new version does not have this feature

( Windows) right click the arrows and the listing will appear. The change may well be documented somewhere but if so I do not recall where. Presumably other OS such as Mac's will also have the feature using some other shortcut.
If this solves your problem please '''log in''' and then click the solved button, the question and answer will then display in search results and should help others.

Windows Server 2012 R2 (VM). KB3000850 installed successfully but then after reboot it couldn't complete update & uninstalls

Hi,
Every time we try to install KB3000850 on a Windows Server 2012 R2 (Virtual), it says it installs successfully, reboots, but then before the logon screen comes up it says "We couldn't complete the updates, undoing changes..." and it uninstalls
the update. Yet, when you look at installed updates, it shows KB3000850 yet it's still availabe when you look for new updates, and if you run the update again manually, it doesn't say that it's already installed. What gives? :)
(no hyper-v)
Thank you!

Hi,
Please refer to Dave’s suggestion and check if help you to solve this issue.
Just addition, please also refer to following KB and check if can help you.
"Failure configuring Windows updates. Reverting changes.
Do not turn off your computer" error when you try to install Windows updates
Meanwhile, please check Windowsupdate and CBS log files if fine more relevant clues.
If any update, please feel free to let us know.
Hope this helps.
Best regards,
Justin Gu
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

I Have IMac OS x version 10.4.11 IPhoto is showing the following message. You have made changes to your photo library using a newer version of iPhoto. Please quit and use the latest version of iPhoto.Help!

lost IPhoto, thankfully photos are in pictures. How can I restore?

Why are you going back...? Once the photo library has been modified by a never version of iPhoto. You can not go back to the older version without losing the work done in the newer version.
1. Upgrade to the newer version of iPhoto.
2. Launch the older version of iPhoto, Import from backup and rebuild the library.
see > How can I uninstall the newest update...: Apple Support Communities
and/or > How can I go back to iPhoto 9.4.3?: Apple Support Communities

Every time I try to download the newer version, it somehow doesn't work. It isn't downloading, because when I re-launch, the old version remains. Help!

I'm trying to replace version 3.5.6 with whatever is most current.

first of all get Firefox 7.0.1 from here
* getfirefox.com
* [http://support.mozilla.com/en-US/kb/Uninstalling%20Firefox remove Firefox completely]
* [http://kb.mozillazine.org/Installing_Firefox install it]

I can open hotmail but cannot open the email, it works fine in Internet Explorer, it seems as if the problem is with Java. I am using the latest version of Java, Help!!

I can sign into my Hotmail account and see emails but cannot open the email. I have tried to open the Java consul but it won't open. I can open emails OK in Internet Explorer. Any ideas??

You said you tried the recommended solution, but didn't mention what that solution was. Try, from the Firefox menu bar:
 
Tools -> Options -> Content
where you will find an option to block pop-up windows. If that box is checked but there are sites from which you would like to allow pop-up, click the button "Exceptions..." to add sites to your exception list.
See also the help article [[Pop-up blocker]].

Safari.1.1lion when i open a new window it opens as the old version without the reading list button or the download button why is that ?

so i downloaded the new safari version safari.1.1lion and i installed it and i love it but when i open a new window or i close safari and open it again it opens like the old version (the safari leopard ) it doesnt have the doenload button or the reading list button . it only opens as the new version if i restart the computer why is that.

I did find the problem... It was the DivX Plugin for Firefox. I just found I wasn't using it. I went to Add/Remove Programs and uninstalled it. FYI I am running Windows 7.

I am trying to install the new version of iTunes, but I can't remove the old version?

I have been trying for quite a while to intsall the new version (11) of iTunes onto my computer. But it keeps telling me that it can't remove the old version. Please help.

Hello, Hannah.
I would recommend uninstalling iTunes and all of it's components in the specified order of the first article. As you are receiving errors regarding the uninstall, see the steps in the second article below.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Regards,
Jason H.

My download of new Firefox apparently successful but screen- after rebooting - says I am stil using the old version of Firefox -Help.

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