My download was an unknown file type and cannot be opened

my download was an unknown file type and cannot be opened

Sounds like the file extension was dropped when you saved your converted document.  Make sure that the .docx (Word) or .xlsx (Excel) extension appears after your file name when saving your document.
You should be able to rename the document you already converted by adding the appropriate extension.  The file should then open as expected.
Let us know how it goes!
-David

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