My droid hd is stuck on the duel core screen. I have tried a soft reboot and a hard reboot but nothing is fixing it.

Question

Like the topic says.  I have tried all the fixes people have on here.  Soft reboot, hard reboot and nothing.  I got to the screen that has the choices of if you want to reboot like normal, factory etc but it really doesn't let me do any of those.  I can scroll down to them but when I push the up vol to select it goes back to the duel core screen.  I really need my phone since my mother is in the hosptal!

Answer 1

hmm.. Well if you have a Way to call Customer Service on another phone.. and you can Talk to a Tear 2 they can Walk you through some Steps to Try and get it going for that is the best way and they can View your account.. if they need to send you another Unit.. as they did for me
Here is the Numbers 1-800-922-0204  And *611 using a Mobil
when you get to option 3 or 4  I use 3 which is the Tech Dept. and they ask what you want to do say you want to talk to a Representative. you may have to wait a Few minutes to get connected as they may be busy but as soon as you do tell them the issue the Tear 1 will try and Diagnose what it is and if the Rep can't he or she will hook you up with a Tear 2 tell the Tear 2 the issue your having and see what the Rep can do for you..
Hopefully get it going but it may be like in my Case they may have to send you a new unit..  they Close at 11:00Pm Mountain Time..  Good Luck.. b33