My Droid Razr M is frozen on the Logo screen! Now what do I do?
My phone was plugged in but it seems to be frozen now. And it was surprisingly hot to the touch! What is happening? I can't get it to do anything but it appears to be on!
Hi Cynthiahatch,
Oh No! That is definitely not what we like to hear. I absolutely understand how important it is to have a fully functional device at all times. We recommend completing a quick refresh to awaken your device. To begin this process please visit http://vz.to/tb2reb. Please keep us posted if issues remain after completion, thanks!
Matthew_VZW
Please follow us on twitter @VZWSupport
Similar Messages
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My Ipod is plugged in, but my computer says that is unable to sync, restore, or all of the above because there is a duplicate file name. Then when I un-plug my ipod it stays frozen on the connected screen. What do I do???
Are you getting that when connecting to Mac OS or a Windows OS, Kaitlin?
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My Iphone has frozen on the startup screen! What to do!
Hi,
After battling with the upgrade all night, at 4 AM this morning, I finally had it all installed, so I attempted to sync it and put all my songs back on, this is where the BIG problems started! It was half way through syncing, when it ejected itself, SOMEHOW! This cause the phone to freeze, I reset it and it is now frozen on the startup screen with the apple logo, a constant reminder of how they've let me down! And now, when I plug it into to my PC it comes up with an error warning with the number 0xE8000035 and windows says there is a Hard Drive malfunction!
CAN SOMEONE PLEASE HELP ME!!!!!!!!!!!!!!!!!!!!!It will happen again. I had the **** phone lockup on the startup screen twice in one day (lucky I had my macbook to restore) and I paid a visit to the genius bar.
Guy restored my phone and said that was it. I asked him how so, that is not a normal issue. He told me that my copy of the phone's firmware I downloaded from the server must be corrupt. I begrudgingly took the phone home.
After having it lockup three times in the week since I got it back, I'm going back to the store tommorow to have it switched out. I'll be that ****** off, rude customer who will give them sh** until they swap my phone out. I'm very unhappy with apple as a company right now, all they do is stall fixing the problem by doing an instore restore and sending you home, hoping you won't come back. I don't care if I have to cancel my contract, I'm not dealing with this problem anymore with this phone. I can't be going entire days without any contact as a manager in a retail store.
My question to the experts is:
COULD this be hardware related? Somehow the phone is not reading the firmware correctly and causing this problem. That's how I'm seeing the problem... -
I have so much on my phone I can't lose between me and my Military person that I cannot lose. I tried contacting support but the only way to get ahold of them is if they call my iphone or i put in my serial number which is conviently not accessable seeing as it's all in a phone that is frozen. I keep holding the home and the turn on button but it hasn't gotten me farther. How the **** am I suppose to get it to turn on so I don't lose all his pictures and messages? and none of this is backed up either.
Try plugging it into a computer with iTunes opened. If you see anything that says restore, say no.
Sometimes these issues resolve themselves when you connect the device to iTunes.
What happens when you hold the home and sleep/wake button? I know it doesn't work, but does it shut off at all? -
My Motorola droid razr M is stuck at the M logo and i tried the factory reset but it didn't work. What do i do?
MrMJG,
Let's get your phone back up and running. Have you been able to try to press and hold the volume down and the power button at the same time for approximately 10 seconds? The phone should reboot for you. Is there any kind of physical or liquid damage to the device? Please keep me posted.
KevinR_VZW
Follow us on Twitter @VZWSupport -
so yesterday i dropped my iphone and the home key stopped working. i had to turn the phone completely off to change screens and get back to the home page. today i turned it off to get back to the home screen and now it is frozen on the apple screen. its been like this for about an hour or so. i plugged it into the computer and it still hasnt done anything. i try to reset it but of course since the home button isnt working it wont allow me to do so.
does anyone know what to do besides taking it to apple?You can try the steps recommended in the User Guide. If they don't work bring your phone into Apple for evaluation.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf -
how can i remove pictures from my droid turbo without having to use the touch screen on the phone at all? my screen is cracked and i am waiting on a replacement phone. as far as i can tell in order to access the phone storage through my computer, i have to use the touchscreen to enable it so that the computer will see it as a camera. I can't do that as the top half of the touschscreen is unresponsive. any suggestions? teaches me to use the backup services offered in the future, but i still need a short term solution for this time.
I'm sorry to hear your screen is cracked spence425. I know its difficult to use the phone while its damaged. I'm happy you are receiving a replacement device. Have you saved any of your pictures and other data to the cloud? Here is a link about the cloud http://vz.to/1mF0GIx . Unfortunately, you will be unable to remove any data from the phone if the screen is unresponsive but if you are looking to transfer data to your new phone, it would have needed to be saved via the cloud first. Keep us posted.
Kinquana_VZW
Follow us on Twitter @vzwsupport -
I was trying to update my iPhone but now it is frozen on the black screen with the apple icon. It won't do anything. Any suggestions?
Is your iphone hacked/jailbroken?
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i have connected it to itunes like i was told to do and it wont do anything because its locked with a passcode and its frozen on the lock screen and will not let me enter myt passcode and after a while it just shuts off, it has been doing this for almost 48 hours. I was told to hold the home button and power button to shut it down and that I could then restart it and it would work... Nothing has helped, What can I try???
Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
If that does not resolve, restore the device via iTunes on the computer.
If all else fails, take the device to Apple (or whomever provides support in your country) for evaluation and possible replacement. -
the screen on my iPhone is frozen and I can access apps through Siri. The touch screen works within the apps but not in the home screen. What do I do?
Have you tried a reset which is similar to a computer restart and is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release?
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I installed itunes upgrade (10.7, I think) today but the restart is frozen at the white screen with the revolving wheel. Any suggestions?
Thanks for your reply
I tried Disconnect devices and network cables nothing
I can't Perform a Safe Boot i press shift key but nothing
I tried Reset the NVRAM / PRAM nothing
Now i am downloading lion os again "god help me"
For this step Start from your Mac OS X Install disc; use Disk Utility
(why apple stop Mac OS X Install disc ??? it is not a good idea )
Check your cables and power source
It is ok
Remove third-party RAM and internal hardware
Did not upgrade
Is there another fixes in case i couldn't download Lion os -
My iPhone 4S has been frozen in the loading screen I don't know how to fix it:( my lock screen button doesn't work
Without a working lock screen button, you'll probably have to wait for the battery to go dead. Once it doesn't wake up by pressing the home button you can plug it into a charger and it will eventually reboot.
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I am using a 3GS iphone. While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change.I am using a 3GS iphone.While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change?
If you are having the same issue on several computers then it is a hardware issue! Not a software issue! Replacement is the only resolution!
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne -
My iPhone 5c is frozen on the lock screen with a text message on it. When I try and swipe the screen it sticks about halfway through the swipe. What do I do?
A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure. -
hello my Mac Air is frozen on the grey screen (with the apple symbol, sleeping mode, restart-and off button), once you turn it on. I Can`t press any button.My Mouse still works. Battery is charged. Alt-cmd-escape doesn`t work It even after a forced shutting off, the problem is the same. what should i do? Thank you for your help.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. The battery is distinct from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.
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