My dv5-1160us can't successfully rip audio. Should I try updating BIOS?

When i try to rip audio tracks from my notebook's CD drive, sometimes it DOES rip, but the result is glitchy or distorted. Other times the result is completely unplayable files. Other times, it won't even start ripping and just spins the disc in the drive forever.
I took the computer to Best Buy hoping they could fix it, but they scanned it and said the drive seemed okay. The guy told me i should try updating the system BIOS.
That doesn't sound like good advice to me... My computer DOES recognize its drive, so why go through the hassle and risk of updating BIOS? How would that even possibly help?
It seems like it might be simpler to just replace the CD drive.
Any advice?

Hi marcdamien: 
Thank you for your inquiry.
Ripping audio is a fairly CPU intensive process. When you are listening to a CD, the computer is just reading the data from the CD. When you are ripping the CD, it needs to read the data, convert the format to mp3, and write it out to disk. Some programs are better at doing this then others. 
You can try a couple of things to assist.
1. Shut down all other programs, and avoid using the notebook while you are ripping the cd.
2. Try a different program.
I hope this helps.
Sparkles1
I work on behalf of HP
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    I took the computer to Best Buy hoping they could fix it, but they scanned it and said the drive seemed okay. The guy told me i should try updating the system BIOS.
    That doesn't sound like good advice to me... My computer DOES recognize its drive, so why go through the hassle and risk of updating BIOS? How would that even possibly help?
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    Any advice?

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