My dvd drive won't work on my MacBook Pro.

I've looked through tons of forums on this subject but have only found people that have the same problem as me but no solutions. I slide in a store bought DVD movie it spins and whirs for a few seconds and then gets spit back out. No sign of it even reading the DVD at all. Please help.

Probably you have already read this article. If so ignore this reply.
http://support.apple.com/kb/HT2801

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Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Inspiron 5160
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Thanks

Yes, I suspect that it's the virtual drive emulator software you have there. I know nothing about that software and it doesn't look like the Roxio support page even mentions it, so it's probably software old enough that they're not supporting it anymore.
To uninstall any software, I would start with the "Add and Remove Programs" Control Panel. Uninstall it there, and then use the Microsoft Installer Cleanup Utility —
http://support.microsoft.com/default.aspx?kbid=290301
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So, now my CD/DVD drive won't work

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Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite A665
iTunes 10.2.2.14
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Apple Application Support 1.5.1
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CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
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WebKit accelerated compositing is enabled.
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Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: bb8f399e030d63143a78a520f6524b2b
iPodService 10.2.2.14 (x64) is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
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Any ideas? Anyone? Still having the same issues here...
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TOSHIBA Satellite A665
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FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 0042AE900CF73738
Current user is an administrator.
The current local date and time is 2011-08-08 16:10:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
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Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: bb8f399e030d63143a78a520f6524b2b
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
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**** CD/DVD Drive Tests ****
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UpperFilters: GEARAspiWDM (2.2.0.1),
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DVD drive won't work but it will burn disk?

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Hello kfq
Welcome to Apple Support Communities
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I know that no one has replied yet, but figured out the issue. I called Applecare and they couldn't figure it out, so sent me to a genuis at the Apple store. They too couldn't figure it out and told me that it was a firmware issue with the Toshiba dvd external drive. When I got home, I thought I would try one more thing. I hooked it up to a powered hub and it works perfectly. I'm not sure why no one else thought of it, but glad that I did.

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