My DVD-ROM drive does not work -- what steps should I take?

MacBook Pro, a couple of years old. Was used by an employee for 2 years, now have it at home and found that the DVD-ROM drive does nothing when I insert a disc.
What I really would like to know is what are the first steps with this. I don't want to send the machine somewhere. Should I just get a cheap external? Could it be software?

If by Does nothing you mean it doesn't even pull in the disk. That sound slike hardware not software.
I imagine it is out of warranty? If it is covered take it to be repaired in a mac store. If not I personally would opt for an external as the cost would be much more appealing. But doesn't hurt to inquire about the cost for having a new internal, or even fixing your current one.
But for my money I would opt for external.

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