My DVR box keeps freezing and I am sick of it
For the last 2 or so months my dvr box has started freezing for hours on end. More recently it is becoming more frequent and worse. Last night it froze at 9 pm and is still frozen now. But the other box I have that is not DVR works fine. What's the issue?
The software/firmware they run on the boxes is collectively called IMG. IMG 1.9 is what most of the country is on, but they are starting to roll-out 1.9.1 which includes fixes for some types of freezes. So far in VHO 1 (California and Texas)
Similar Messages
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You View Box - keeps freezing and stops loading
I have had You View for nearly a year now with no problems.
Unfortunately over the last few weeks my You View box keeps freezing and becomes unresponsive.
The Power Up button doesn't respond by remote or by touch and the only way I can get a response from it is to turn everything off at the wall and on again.
The box is regularly updated and on the latest version. I have also performed a Software reset as requested by BT but still the same problems.
Now I can't even get You View to load, just keeps saying "Nearly ready" on the screen.
I have booked an engineer to come round and assess the situation. Apparently if it is not BT's fault I will be charged over £100?
Has anyone else had these problems? Or know of any solutions? Is this a software glitch of BT's?Do you mean the "Reset Data" option from within the BT Player?
You could try a "factory reset, keep recordings" by following this guide:
http://videos.youview.com/support/maintenance_mode.pdf
Just make sure to make a note of your future scheduled recordings as you will need to re-add them afterwards.
Steve
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post. -
Cable boxes keep freezing up when surfing
Cable boxes keep freezing up when surfing, have to unplug to reset, delay in response to entries cause wrong entires i.e. enterin 212 but the two does not show so you press it again and again next thing you know you have 222212 instead of 212. COMCAST does not provide an email address for its customers to file complaints because they do not want to get them...Had to try multiple account names before I found one that was not taken...
If you look around the forum, you will find a email address to send to. Also on the forum, you can post your issue and someone from Comcast will followup, you can do a online chat if you don't want to call.
Pretty much if you email, they will just call you back anyway so they can confirm your identity, since it's easy to spoof someone's identify to get into your Comcast account and make changes. Identify theft runs rampant these days using email.
The Comcast team has been notified and will followup, expect a response here by tomorrow. -
My MacBook Pro keeps freezing and restarting
Whenever I'm using my MacBook Pro for the last two years.
No matter what I'm doing it keeps freezing and restarting.
Ive had the logic board replace 2 , the hard drive replaced and the memory replaced all at the apple store in square one
I've also wiped the memory.
I'm losing my mind i dont know what to do. I was a new one but I've already spent my money on this. And i feel its not fair for me to have to buy another one since this one hasn't worked properly to begin with. I know they've replaced everything in but it hasn't fixed the problem and nothing has changed.
Does anyone have a fix for this? Or experience the same problem ?Date/Time: 2014-04-15 00:00:00 -0400
OS Version: 10.9.2 (Build 13C64)
Architecture: x86_64
Report Version: 18
Event: powerstats
Signature: com.apple.SystemStats.TopPowerEvent
Start time: 2014-04-15 00:00:00 -0400
End time: 2014-04-15 00:00:25 -0400
Duration: 25s
Steps: 26
Hardware model: MacBookPro7,1
Active cpus: 2
Powerstats for: Google Chrome He
Microstackshots: 21 samples
Primary state: 13 samples state 0x18
Binary Images:
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================================================================
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Proc Idle Wkups: 0
CPU time: 00:00:00 (0.0%)
00:00:00 (0.0%) 0 com.apple.AddressBook.SourceSync
00:00:00 (0.0%) 0 com.apple.cfprefsd.xpc.agent
00:00:00 (0.0%) 0 com.apple.KernelEventAgent
00:00:00 (0.0%) 0 com.apple.sysmond
00:00:00 (0.0%) 0 com.apple.systemstatsd
Power: 0 mW (0.0 %/hr)
This is the second time its happened in the last hour.
Its been fine since i got it back on monday. But before that it just keeps doing it.
Any Ideas what i can do ? -
My ATT Iphone 3GS keeps freezing and shutting down, now won't turn on at all. tried to do an update and restore but it froze in restore at about 20% done, waited 5hrs for it to go, it didn't. Not sure what to do or where to go (ATT or Apple) to get help, how much it could cost? HELP PLEASE!
Did you follow the steps in iOS: Unable to update or restore?
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My I Mac keeps freezing, and shutting down apps.
Hello,
I have an I Mac, it keeps freezing, and when I open my applications it will shut them completley. (i.e Chrome keeps shutting down by itself, Skype dissapeared and Gimp is just a question (?) mark now )
I tried restarting the computer on safe mode, and I tried restarting it a couple times, after leaving it off for a couple of minutes. My computer has never been this slow and temperamental since I got it in 07. PLEASE HELP.
Is there a way to clean up my disk, or check erros, or just figure out what is causing my computer to act so slow?
I will gladly appreciate any suggestions from the pros!PLEASE HELP ......
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My 4s keep freezing and shutting down apps!
My 4s keep freezing and shutting down apps. Half the time I can't even unlock my phone because its frozen! Anyone else have this problem? This didn't start until I updated the software a few months ago (when they released the iphone5). According to my phone my software is up to date.
PLEASE HELP ......
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My phone keeps freezing and I have the 5s and now it won't turn on but I can talk to sir
My phone keeps freezing and I have the 5s and now it won't turn on but I can talk to sir
If you can talk to Siri, but the screen is not turning on, try the 2 button reset. Press and hold the Sleep/Wake (Power) Button and the Home Button at the same time for at least 10 seconds. http://support.apple.com/kb/ht1430
If that doesn't make you screen come back on, you can try restoring your iPhone. http://support.apple.com/kb/ht1414
iPhone hardware troubleshooting - http://support.apple.com/kb/ts2802
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
My issue is still not resolved. What do I do next?
Contact Apple Support. https://support.apple.com/kb/HE57 or https://selfsolve.apple.com -
Please can anyone help.....this past month my MacBook Pro keeps freezing and showing the beach ball....its also become very slow.
I still have lots of memory.
But this message is showing when i go to applications- utilities and console...
27/01/2013 22:41:39
kernel
disk0s2: I/O error.
does anyone know what this means and how can I fix it?
It seems to freeze more when I use the finger pad to move the mouse?
Its becoming very annoying especially when I'm trying to watch a programme on bbc iplayer.
Many ThanksYour hard disk is failing and requires replacement. Replacement is not terribly expensive and can be performed by someone sufficiently adept with computer repair. If that's not you, an Apple Store can perform the replacement.
Back up your data ASAP. -
My mouse keeps freezing and I have to force quit. what could be the problem. this has never happened before and it has happened five times today.
Try resetting the SMC and PRAM.
Barry -
60gb ipod photo keeps freezing and skipping through songs
I've had my 60gb ipod photo for almost a year and it keeps freezing and skipping through songs and sometimes it won't respond to a reset. I have to let the battery run down in order to use it again. I have restored it several times and it seems to keep happenning at least once a week.I have the latest software for it. Is there any thing else I can do?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync what you want
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Firefox keeps freezing and using 50% cpu and memory usage shoots up real fast and carries on going till it uses up all there is left. Most of the time it's when there's an auto update of anything addon, plugin or ff but not just neccessarily then! I find out it's happened when there's been an update after i restart and an extra webpage comes up with the particular addon/plugin/ff update. I have to restart most of time because nothing sorts it out. I'm using windows xp with the latest update of ff 13.0.1 it's not this version because it's been happening for a while. And it never started when i added a particular addon or plugin or when i added a new app to my pc either. Any idea as to what this may be or how i'd sort it out?
CheersMaybe disable hardware acceleration? This article should help: https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
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My macbook pro keeps freezing and I get a rainbow disk circling. I have to hold the power down and turn off, it will not do anything else.
Can you tell us how much RAM (Memory) you have? It's listed by clicking on the in your title bar....go to About This Mac and it's in the 1st window.
We would also like to know what size hard drive you have and how much free space is on it.
If you click on your Hard drive icon (should be upper right hand corner of your screen), or the Finder in your Dock...when the window opens it says at the bottom how much Free Space you have on your drive.
If you go to the , click on About This Mac, click on More Info... in that window. The next window says how big your hard drive is under Hardware....click on Serial-ATA.....look under Capacity:
We need to know this cause if a hard drive is too full it slows things down and creates operational difficulties.
DALE -
My Lightroom program keeps freezing and (not responding) what can I do?
My Lightroom program keeps freezing and (not responding) what can I do?
What version?
What operating system?
When?
Are you getting any error message?
Has it ever worked before? -
Have anew netgear router and now mac keeps freezing and iphone wont download e mails. Help
Hello TracyOShea,
It sounds like your Mac is becoming unresponsive for no apparent reason. I recommend starting by resetting your computers SMC:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
Then perform a Safe Boot, and then restart the computer again and retest the issue:
OS X: What is Safe Boot, Safe Mode?
http://support.apple.com/kb/ht1564
To start up into Safe Mode (to Safe Boot), follow these steps.
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key.
The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple logo and the progress indicator (looks like a spinning gear).
After the logo appears, you should see a progress bar during startup. This indicates that your computer is performing a directory check as part of Safe Mode.
To leave Safe Mode, restart your computer without holding any keys during startup.
Thank you for using Apple Support Communities.
All the very best,
Sterling
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