My DVR box keeps freezing and I am sick of it

For the last 2 or so months my dvr box has started freezing for hours on end.  More recently it is becoming more frequent and worse.  Last night it froze at 9 pm and is still frozen now.  But the other box I have that is not DVR works fine.  What's the issue?

The software/firmware they run on the boxes is collectively called IMG.  IMG 1.9 is what most of the country is on, but they are starting to roll-out 1.9.1 which includes fixes for some types of freezes.  So far in VHO 1 (California and Texas)

Similar Messages

  • You View Box - keeps freezing and stops loading

    I have had You View for nearly a year now with no problems.
    Unfortunately over the last few weeks my You View box keeps freezing and becomes unresponsive.
    The Power Up button doesn't respond by remote or by touch and the only way I can get a response from it is to turn everything off at the wall and on again.
    The box is regularly updated and on the latest version. I have also performed a Software reset as requested by BT but still the same problems.
    Now I can't even get You View to load, just keeps saying "Nearly ready" on the screen.
    I have booked an engineer to come round and assess the situation. Apparently if it is not BT's fault I will be charged over £100?
    Has anyone else had these problems? Or know of any solutions? Is this a software glitch of BT's?

    Do you mean the "Reset Data" option from within the BT Player?
    You could try a "factory reset, keep recordings" by following this guide:
    http://videos.youview.com/support/maintenance_mode.pdf
    Just make sure to make a note of your future scheduled recordings as you will need to re-add them afterwards.
    Steve
    BT TV Expert
    I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
    If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

  • Cable boxes keep freezing up when surfing

    Cable boxes keep freezing up when surfing, have to unplug to reset, delay in response to entries cause wrong entires i.e. enterin 212 but the two does not show so you press it again and again next thing you know you have 222212 instead of 212. COMCAST does not provide an email address for its customers to file complaints because they do not want to get them...Had to try multiple account names before I found one that was not taken...
     

    If you look around the forum, you will find a email address to send to.  Also on the forum, you can post your issue and someone from Comcast will followup, you can do a online chat if you don't want to call.  
    Pretty much if you email, they will just call you back anyway so they can confirm your identity, since it's easy to spoof someone's identify to get into your Comcast account and make changes.  Identify theft runs rampant these days using email.
    The Comcast team has been notified and will followup, expect a response here by tomorrow.

  • My MacBook Pro keeps freezing and restarting

    Whenever I'm using my MacBook Pro for the last two years.
    No matter what I'm doing it keeps freezing and restarting.
    Ive had the logic board replace 2 , the hard drive replaced and the memory replaced all at the apple store in square one
    I've also wiped the memory.
    I'm losing my mind i dont know what to do. I was a new one but I've already spent my money on this. And i feel its not fair for me to have to buy another one since this one hasn't worked properly to begin with. I know they've replaced everything in but it hasn't fixed the problem and nothing has changed.
    Does anyone have a fix for this? Or experience the same problem ?

    Date/Time:       2014-04-15 00:00:00 -0400
    OS Version:      10.9.2 (Build 13C64)
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    Report Version:  18
    Event:           powerstats
    Signature:       com.apple.SystemStats.TopPowerEvent
    Start time:      2014-04-15 00:00:00 -0400
    End time:        2014-04-15 00:00:25 -0400
    Duration:        25s
    Steps:           26
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              1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 1341119
                1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 48153
                  1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 29703
                    1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 30130
                      1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 30755
                        1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 30930
                          1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 31320
                            1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 31711
                              1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 31838
                                1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 32311
                                  1 2EE9AB07-3EA0-37D3-B407-4A520F2CB497 + 105707
                                    1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 328465
                                      1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 328915
                                        1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 330565
                                          1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 332035
                                            1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 333911
                                              1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 334507
                                                1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 336557
                                                  1 20E00C54-9222-359F-BD98-CB79ABED769A + 85770
    Powerstats for:  launchd
    Microstackshots: 1 samples
    Primary state:   1 samples state 0x98
      Binary Images:
      launchd          (842.90.1)          <425516B6-9F3E-342F-87B3-EC461EBA6A1A>          /sbin/launchd
      libxpc.dylib          (300.90.2)          <AB40CD57-F454-3FD4-B415-63B3C0D5C624>          /usr/lib/system/libxpc.dylib
      libdyld.dylib          (239.4)          <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0>          /usr/lib/system/libdyld.dylib
      libsystem_kernel.dylib          (2422.90.20)          <20E00C54-9222-359F-BD98-CB79ABED769A>          /usr/lib/system/libsystem_kernel.dylib
      1 CF03004F-58E4-3BB6-B3FD-BE4E05F128A0 + 13821
        1 425516B6-9F3E-342F-87B3-EC461EBA6A1A + 18741
          1 425516B6-9F3E-342F-87B3-EC461EBA6A1A + 27110
            1 AB40CD57-F454-3FD4-B415-63B3C0D5C624 + 98426
              1 AB40CD57-F454-3FD4-B415-63B3C0D5C624 + 96724
                1 20E00C54-9222-359F-BD98-CB79ABED769A + 72218
    ================================================================
    Rank:            3
    C-State res:     nan%
    Interrupt Rate:  nan Hz
    Proc Idle Wkups: 0
    CPU time:        00:00:00 (0.0%)
                     00:00:00 (0.0%) 0 com.apple.AddressBook.SourceSync
                     00:00:00 (0.0%) 0 com.apple.cfprefsd.xpc.agent
                     00:00:00 (0.0%) 0 com.apple.KernelEventAgent
                     00:00:00 (0.0%) 0 com.apple.sysmond
                     00:00:00 (0.0%) 0 com.apple.systemstatsd
    Power:           0 mW (0.0 %/hr)
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