My e-mail automatically deletes read e-mail in my inbox every 14 days without my permission. How do I get this to stop?

I switched e-mail clients from windows live to thunderbird in mid december to alleviate problems in sending group e-mail. I have thunderbird on a different laptop and the product works flawlessly. The client works flawlessly with one exception: It automatically deletes any read e-mail in my inbox every 14 days without any input from me. I have had ITOK & Hughes.net look at the problem as I am using my inbox as a staging area for for pending business that tracks progress of different events. I have checked settings and there are no evident features that I can switch on or off with that time frame. This has occurred 3 times since December and I have resorted to printing e-mails to prevent loss of data.
The desktop uses windows 7, IMAP for incoming mail...

Log into your account at the providers web mail page and look for any retention options that might be there. Do not put too much into what their help desk tells you. Most help desk agents are lucky to know that the ringing sound means to answer the phone.

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