My e-mail is corrupted and I can no longer access so what is wrong? It works on other browsers so Tech support said problem lies in browser. ps I have printed

Not sure how long ago...a few weeks...I thought it was a problem with bell provider so went there first.
They did diagnostics and recommended I contact you since I can obtain my e-mail through other browsers. I can access internet without difficulty but when I sign into e-mail account through hotmail my e-mail page is jumbled and looks skeletal. I cannot access any of the messages as if I press on any one it does not come up. I have taken a screen print but I do not know how to import it here. I imagine it is some interaction between your browser and my computer but I am clueless as to how or where to start....
Doris S. Bauer

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!

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Sounds like a bogus pop up. In any case power down your Mac, your modem, your router. Then power back up in 1 minute sequence; modem, router, Mac.

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Purple-Gecko...all that I can say is, "Boom!!!" You are THE man/woman, whichever the case may be.
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http://docs.info.apple.com/article.html?artnum=106214
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