MY EA4500 router will not connect to my network when initially setting it up again.

Question

I have had my Linksys EA4500 for about a year now. When I first set it up back in January of last year, no problem! Then, in June of last year, I changed internet services for a cheaper price. So then, I didn't need my Linksys router, since the other service provided one! Then, this month, I went back to the original internet service from before. So, I hooked up my EA4500 router again!
But, I started to get dropped wireless interent service! I called the internet provider, but of course, they said that it wasn't because of their modem! So, I uninstalled the EA4500 software from my laptop and tried to reinstall the software from the router disc. thinking that this might solve the problem! But now, when I go to reinstall the software, it gets to the part, where it tries to connect to the internet, I put in the password for the router, it states that it can't connect to the internet and to go to Linksys support for assistance!?!
What's even odd, is that even though I removed the router software from my computer, so as to reinstall it, I checked my wireless connections and the router name is still showing and connected to the internet!?!
FYI, if instead of putting in the router password, when it tries to connect to the internet, maybe try the modem password instead?

Answer 1

Hello mandrake44,
It looks like you're router needs a hard reset and reconfiguration. I suggest setting the EA4500 up manually (don't use the setup CD). Do a hard reset first by pressing on the reset button of the EA4500 for 1 full minute. ONce you're done, follow the instructions on how to manually reconfigure it:
1. Hardwire the computer to the Ethernet port of the EA4500.
2. Open a browser and access the EA4500's page by typing 192.168.1.1.
3. The EA4500's default username and password is admin. Username: admin; Password: admin
4. Once the page is up, click on OK on the pop-up warning (if any).
5. Under Setup > Basic Setup, Internet Connection Type should be Automatic Configuration - DHCP. Don't change other settings on this page.
6. Still on Setup, go to MAC Address Clone, click on Enabled and click on Clone My PC's MAC. Click on Save Settings and then on theContinue tab. It's going to revert back to the same page.
7. Click on Wireless. Under Basic Wireless Settings, click on Manual.
8. On 2.4 GHz Wireless Settings, set Network Mode to Mixed.
9. Network Name should be your personalized name (your preference).
10. Set the Channel to 6-2.437 GHz. SSID Broadcast should be Enabled. Click on Save Settings and then on the Continue tab. It's going to revert back to the same page.
11. Under Wireless > Wireless Security, set the Security Mode to WPA2 Personal.
12. You can do the same for the 5.0 GHz band (network). Change the wireless channel to 44-5.220 GHz. Security Mode would still be WPA2 Personal
12. Passphrase should be your personalized wireless password (your preference). Remember that wireless passwords should be at least 8 characters long without any spaces or special characters (only alphabets and numbers). Click on Save Settings and then on the Continue tab. It's going to revert back to the same page.
13. Reboot (turn it off and on) the router.
14. Once the router is back up, try connecting the wireless devices to your network.
Update us of any developments.