My Elements 11 turns off after 30 seconds ever since I downloaded your advertised video program.  He

My Elements 11 shuts down and disappears after opening after 30 seconds ever since I downloaded your advertised video program.  Can you help?

If you are sure, you'll get better answers to video questions in the Premiere Elements forum:
http://forums.adobe.com/community/premiere_elements

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    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

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