My Elements 12 Zoom Burst "add focus area" has stopped working

It was working perfectl;y last week but today, this part of the guided screen does not work.
I have re installed the software, but no joy. I can generate the same effect in expert mode, but what has gone wrong?

Is it all steps (1 to 4) ?
Try re-setting the prefs from the Editor menu:
Edit >> Preference >> General
Click the button to re-set prefs on next launch. Then quit Elements and re-launch.

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    Google Translate:
    Hello, I recently the restore my computer to its original state so I had to reinstall all my software, including Photoshop Elements 6, which I had for 2 years and worked perfectly. Ten days after reinstalled, it did not work. Let me explain: When I turn it on, the software opens, then a white window "Photoshop Elements 6" opens, then a message "Photoshop Elements has stopped working". I tried to uninstall and reinstall, nothing works. So I restore my computer to an earlier and reinstalled date and it worked again. Only problem came back after a few days ... I am desperate, please help me. I'm on a laptop windows 7 64 bit.
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    Hello, I recently Had to restore my system to icts original state and so I Had to reinstall all my softwares, and so Photoshop Elements 6, that 'I have for 2 years and That worked perfectly. A few days after the new setup, Photoshop Does Worked anymore: When I start it, the software opens, and then a white window "Photoshop Elements 6" opens, then a post "Photoshop has stopped working." I tried to uninstall and to reinstall, but nothing works. So I restore my system to an Earlier date and reinstall the software and it works again! But a Few Days later the problem comes again ... I beg you to help me, please! I am on a 64 bit windows 7 laptop.
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