My email has been hacked by an adware sending me 12 ads per day. How can I block those ads?

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and The Safe Mac » Adware Removal Tool. Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
     is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

Similar Messages

HT5312 Rescue Email has been hacked I cannot rest my security questions what I have to do?

Rescue Email has been hacked I cannot rest my security questions what I have to do?

You won't be able to change the addres until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

What should I do if my imac has a virus and my email has been hacked

what should I do if my imac has a virus and my email has been hacked

when you say your email has been hacked... Do you mean that people are telling you that they are getting emails from you that you never sent?
It is possible that it is a virus, but also it could have been due to a phishing scam.
Another possibility could be that someone is using a script or program that uses your email as an Alias (Mask) to cover up who the email is really being sent from.
As far as what to do if you think you have a virus, just make sure your software is up to date by clicking the () in the upper left and then click 'Software Update'.
You can get virus scanner software, and antivirus programs as well as Rudegar said as well.
Is anything else behaving abnormally other than your email?

HT1918 my account has been hacked and there are itunes purchases posted to my cc. how do I shut down? help please!

my account has been hacked and there are itunes purchases posted to my cc. how do I shut down? help please!

Have you contacted your card issuer to cancel that card and changed your iTunes account password ? You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My hotmail email has been hacked into. I've changed my password and hope this fixes the problem. Does this mean my imac software is infected. If so what should I do? Everything appears to be working ok.

My hotmail email account has been hacked into. I've changed my email password and hope this fixes the problem. Will my iMac system software now be infected and if so what should I do about it? Everything appears to be working ok. Is there a free to use software package available on the web, totally secure and reliable, which can scan my iMac for viruses and fix them if any are found.

Unless you have installed anything, you are fine.
You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful:
https://discussions.apple.com/docs/DOC-2435
Bear in mind that from April to December 2011 there were only 58 attempted security threats to the Mac - a mere fraction compared to Windows malware:
http://www.f-secure.com/weblog/archives/00002300.html
(I have ClamXav set to scan incoming emails, but nothing else.)

IPad email has been hacked

My iPad email seems to have been hacked. I have searched for other cases where this has happened, but I only see items where the respondent has said that the iPad cannot be hacked... So I will explain why I think mine really has been hacked.
- 2 days ago at 6.15 am when I was asleep and my iPad was safely locked up at home an email was sent via my yahoo email account.
- the email was address to myself and 3 contacts I know.
- I saw the email later in the day because, of course, it landed in my inbox (I actually saw it first on another device)
- over the years I have seen plenty of spam and spoofed email, but this looked different
- firstly, one of the addressee emails was actually wrong and I also had a bounce email to say that yahoo had failed to deliver the message
- so my first thought was that someone had hacked my yahoo account and sent the email from there. I therefore changed the password, hoping this would put a stop to the problem
- in retrospect I checked the sent items box online in my yahoo mail account. The offending message was indeed there, so no doubt that it had been sent via the account. At that point I thought it likely that the hack had been via the online email service and not from any of my devices.
- however, still curious I started checking all my devices (all Apple: 2 macs, 2 iPhones and finally the iPad)
- all the devices showed no suspicious sent item except my iPad which showed the rogue email in the sent items folder under my email account details
So, the questions now are:
- how did this happen?
- how do I stop this happening again?
Ps. The rogue email contained a link to the following URL
//ceramiccoatingsfl.com/www.cnbcnews.com.reportage24h.today.viewprofit37.php

Unless the iPad was out of your sight long enough for someone to send the email it was not hacked. Its just not physcally possible to hack an iPad and then remotely send the email.
What happened is that since your iPad is synced to your Yahoo mail, any activity on your account is mirrored on the iPad. so when the email was sent thorugh your Yahoo account, the sent mail is put in your Sent folder which is mirrored to your iPad.

Think my email has been hacked need help??

i use outlook web page to check my emails but yester day i had delivery failures which was unusual as i didnt send anything.. i went to log in today and it said there is somebody trying to use my email aswell
does anybody know how this has happened?? is it anything to do with malware?
and how do i stopit from happening
thanks in advance

Your mail account has almost certainly been hacked on the server, not on your computer, unless someone has had access to the latter.
Log in to the mail server's web interface and change the password. If you use the same password for any other accounts, change those passwords too, and make them all different. Internet passwords should be random strings of at least 10 characters. You most likely don't need to, and should not be able to, remember them. They should be saved in your keychain and backed up with the rest of your data.
One way to generate a secure password is the following. Triple-click anywhere the line below on this page to select it:
openssl rand -base64 10 | cut -c-14 | open -f -a TextEdit
Copy the selected line to the clipboard (command-C). Launch the Terminal application and paste into the window that opens (command-V). A string of 14 random characters will appear in a TextEdit window. Use that string, or a substring, as the password. To generate another random string, press the up-arrow key and then the return key with the Terminal window active. You can then quit Terminal.
If the compromised account is on Gmail, then changing the password may not be enough. Follow all of Google'sinstructions to secure it.

Email has been hacked and cannot recover

I have a huge problem with my primary account.
All a sudden I was not able to access it and all my contacts received
a spam email from my account. I have tried everything in getting back on
(recovery, phone code, secret answer). It is clear that I have been hacked.
I do not know who to contact or to help me. This has been my main email for the
past 10 years and all my accounts/ contacts are linked to this email.
Could someone please help me on what to do with this issue? I do have proof of ownership
of this email.
As I said I tried the recovery page answering everything to the folders in the mail up to subject
titles. It says that they cannot identify me. I am wondering if the hackers have deleted everything
on my account.
What could I do? is there anything I could do on my end? This email address is very important to
my personal life and to my business as I am a freelancer.
Could someone please help me his is very important.
Regards,
M

If this is about an account on Office 365 (or Google, Yahoo!, or some other service provider) you'll have to contact them This forum is for Exchange server. If you're using your own (or your company's) Exchange server then your local admin should be
able to change your password.
--- Rich Matheisen MCSE&I, Exchange MVP

My email has been hacked

My partner and I both have btconnect email addresses and we've just become aware that someone is reading our emails other than us. If I send a message to him I will receive a "read receipt" on it even though he hasn't opened it (it says it's been read in Monrovia and Reykjavik ... ), and the same applies if he sends one to me. I've just gone in and changed my password and also my recovery information (ie the security question), but even after I'd done that he still recevied a read receipt for a message I hadn't opened. Anyone any ideas please??? To my knowledge my account is not being used to send spam messages out - no-one has notified me of this, anyway, so far!

Without apology - here is a paste of an earlier thread from me:
An increased number of incidents are being reported on the web regarding the continued hacking of BTYahoo accounts with payload outcomes that vary:
Account passwords are being hacked and being modified without proper authority
account security questions being modified without proper authority
addresses on web-mail contacts lists being systematically sent fake emails seeking assistance in the form of money
the deletion of the web-mail contact list afterwards
modification of the BTYahoo email settings that hijack “respond to” email addresses
modification of contact email address to one that links to the hijacker thereby informing them of subsequent attempts to modify the password.
users being unable to receive or send emails
accounts appearing to be re-hijacked after corrective action has been taken.
If users contact BT and correct the account access issues, they may believe that the problem has been resolved.
However if the additional modifications to the account email settings remain uncorrected, emails will be re-directed and simply notify the hijacker that amendments to the account have been attempted, giving them the opportunity to restore their counterfeit settings.
The hijackers achieve this by setting up similar email addresses to the original but instead of the address being in the familiar @btinternet.com domain it will not infrequently appear to be in the @live.com domain.
The hijacker will previously have established another stand-off email address and make that the sole point of contact for any new counterfeits they create, thus preventing the hacked account owner from pursuing missing emails via live.com.
Therefore it is imperative that users follow a rigid and vigorous regime with BT and Yahoo.
Re-establish access to the original account and any affected sub-accounts with BT.
BEFORE re-setting the passwords and the security questions to the account it is absolutely essential that “respond to” and “forward to” email addresses are set to a valid address that you recognise and that belong to you.
reset the user passwords and security questions
notify Yahoo that you are seeking restoration of your contact list from compromised accounts at the earliest opportunity – they have a short window where this can be done.
These attacks are sometimes delivered via links to fake sites, news items or to fake BT updates and when users click on links these fake sites invite them to provide BT passwords or can link into BT if other windows or tabs are open on BT’s web email.
However equal numbers of hacks appear to happen without user intervention and questions may still exist about hacking happening at BT/Yahoo server level. Only in July 2012 were reports made about the posting online of details of 450,000 user accounts and passwords allegedly stolen from a Yahoo server.
In short, these attacks are not unreasonably sophisticated with hackers having to pre-prepare their “catch all” email addresses before they make their attack and create and use the front line diversion addresses.
It may be the case that there is more than one tier of “catch-all” addresses in place before the attacks happen.
Jac-95 also wrote an excellent fix for this problem:
Ignore the flaming - take the steps outlined aboved.
+++###+++
If you feel the problem is solved, please don't forget to come back and confrm the fix or post any other solution. It helps those who really need it to judge whether it works or not.
Also, mark the thread solved

Re: My Email has been Hacked. What should I do?

My email was hacked this morning - the first I knew about it was when a friend phoned me at work and asked if I was stuck in the Philippines. I have reset my BT Yahoo password and the result was that all my contact list in BT Yahoo, the in box and sent items and other folders disappeared. I' m currently using webmail. Should this have happened or is something more sinister going on? Can anyone help please.

It may be that you have not been hacked but your email address has been used by scammers. The Philippines scam has been doing the rounds for some time. It tries to get the recipient to send money to a Western Union or other account to help you. I doubt the email your friend received will actually name you in it but just make reference to needing help and money.
With regards to your own email account. Resetting your password should not have caused the problem you have. If you contact the phone number in my previous link they should be able to help you recover them.

My email has been hacked. What antivirus software should I use?

I'm a new Mac user and have been hacked. Is there a recommended antivirus (free) to use?

Not really an itunes question.
You should post in the Macbook forum and/or the Mac OS forum

My computer has been wiped but I still have the songs on my ipod how can i get them back into my newly downloaded itunes?

My computer has been wiped and I've lost everything including itunes. I have the songs on my ipod how do i get them back into my newly downloaded itunes?

Please see the Knowledge Base from turingtest2 below
https://discussions.apple.com/docs/DOC-3991

While updating my ipod i noticed that my ipod had froze at the end of it, i then decided to restart it. It began to restart and then the screen went white then restarted itself again and has been on this loop everytime i go to use it. How can i stop this?

Hi, when i was updating my ipod last night i had noticed it had been doing it for a while. I then realised that it had froze so i just thought to restart it. When I did this it restarted normally by having the apple icon appearing, then the screen went white for a few seconds and the ipod then turned off. Before i even touched another button the ipod restarted again and the white screen appeared again and this has been on a continuse loop everytime I touch a button on my ipod since last night. Please tell me that someone knows what to do!!

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

My Email has been Hacked. What should I do?

After many years of trouble-free email use, today I am getting calls from friends saying that they are receiving bogus emails from me. I have changed my password for BT mail & paypal, and delted the emails telling me about the new passwords! I have also send an email to everyone in my contacts asking them to delete odd emails as they are not from me. I checked my sent items - the messages were not sent via my outbox. I am very untechnical and don't know what else I should do. My email address is used for work and it would be almost impossible to change it. Any advice? Thanks. Lou
PS: The bogus emails are very low-quality & wouldn't fool a 10-year old!! Who do they think would buy financial products from a hacker????

FabLou wrote:
After many years of trouble-free email use, today I am getting calls from friends saying that they are receiving bogus emails from me. I have changed my password for BT mail & paypal, and delted the emails telling me about the new passwords! I have also send an email to everyone in my contacts asking them to delete odd emails as they are not from me. I checked my sent items - the messages were not sent via my outbox. I am very untechnical and don't know what else I should do. My email address is used for work and it would be almost impossible to change it. Any advice? Thanks. Lou
PS: The bogus emails are very low-quality & wouldn't fool a 10-year old!! Who do they think would buy financial products from a hacker????
Hi. Welcome to the forums.
May I assume that you are using webmail to access email ? Is this a btinternet.com email address ? You say you use it for work.
Are you aware if every person in your contact list was targetted with the spam at the same time, or did they get this spam when they sent you a reply ?
Have you been receiving emails fine ?
Changing password is the best thing you could have done, but you may like to check one more thing for now.
1. Login to webmail (http://mail.yahoo.com - using your full @btinternet.com email address as the Yahoo! ID)
2. Click on Options/Mail (or More) Options and choose Vacation response.
3. Make sure nothing is ticked to enable a response, and delete any possible offending message.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

My Thunderbird has been hacked by the Home Depot thieves. And it is now full of often sleazy ads that I can't get rid of. Thunderbird won't ban them. Right?

Do I have to jettison my Thunderbird account. I'm a victim of the Home Depot hackers, and my mail is filled daily by often vile trash. Thunderbird won't ban this crap, as Gmail does. What do I do?

Thunderbird bird is email client software not an email provider. Talk to your email provider if you want something banned.
It helps to understand how email works before complaining about the wrong thing and looking foolish.

My email has been hacked by an adware sending me 12 ads per day. How can I block those ads?

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