My email suddenly reports my password is incorrect. When I try to reset it, my personal info does not match and I do not receive an email to reset my password.
I received an error that my password to my email account was wrong on my iCloud account. I tried to reset the password, but it will only let me reset my Apple ID password. My iCloud account asks to reset my password by email, but I never receive an email and it says my security answers are wrong (birthday and questions).
Contact the Apple account security team: Apple ID: Contacting Apple for help with Apple ID account security - Apple Support. If you can prove your identity, they will help you change your password.
Similar Messages
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Why does iOS 5.0.1 always say, my iCloud Password is incorrect, when i try to use my iCloud email account?
Btw: The password works in all other issues.I GOT IT !
JUST BE SURE UR DESCRIPTION IS NOT (f.E.) iCloud OR SO ON.
THE DESCRIPTION MUST BE JUST LIKE UR EMAIL NAME !!!
IF U GOT "[email protected]" => UR DESCRPTION MUST READ "MY-NAME"
This is how it worked for me, so ...
... just hope it help´s
greez -
When I try to update apps in the app store from my iPhone 4s, it says the password is incorrect. I'm positive it's correct. I even went through yesterday and changed my passwords just in case (I have two apple ids - they now both have the exact same password.) I was able to go to the app store yesterday and download an app using that password, but then tried to update some apps and it says the password is incorrect - and it's said that ever since. I can go to settings and log into the store with the password - view my cc info, etc. So it's definitely correct. Heck, I can even log into this forum with that password - so it's definitely the right one. What can I do?
Okay - tried that and it didn't work either. HOWEVER ...
I SEEM TO HAVE FOUND THE ISSUE! If this happens to anyone else, this might help you ...
A while back I had to set up a second apple ID in order to use the iCloud. So now I have two (annoying), and from what I'm reading on forums, this has happened to many people and you still can't merge accounts. But I digress.
Apparently the apps in question were purchased on one apple ID, but the phone had the other apple ID set within the app store. The store, it seems, will only update the apps if you're logged in as the account that initially purchased the apps. So it means going to Settings > Store > Log out, then log back in with the other ID. Annoying. But at least I know, now, what's going on.
The password, it seems, was right all along (since I have the same password for both IDs). Too bad the phone's error message told me the password was incorrect, instead of saying something more useful like "This apple ID is not authorized to update this app." Or ... something like that. Apparently I've been chasing down the wrong solution due to the wrong error message being given. -
I have an iPod touch and cannot access gmail. I always get username or password for gmail is incorrect. I am able to access gmail via my Windows laptop just fine. I tried deleting and adding a new account, verified that my network connections are working, bebooted my iPod, and verified that imap is enabled on my laptop. Not sure what else to do. Please help!!!
Try going to this link and see if the instructions there help.
https://www.google.com/accounts/DisplayUnlockCaptcha
B-rock -
When trying to sign in to iCloud on iPad2/iOS5 I receive User name or password is incorrect dialogue box w/ and "ok" bar. The screen freezes at this point and then it just spins "verifying" at the top. The only way to clear it seems to be turning it off. The same login/password worked on iPhone 4 and MacBook Pro. iPad is upto date. Any thoughts?
Wendy
iPad 2/iOS5Hi Paul -
Well I finally chatted w/ someone at apple and was able to resolve it. First I am going to tell you what they told me, then I am going to tell you what I would do different.
I already had iOS5 loaded
They had me go to Settings>General>Reset>Erase all content and settings
After I did all that it still wouldn't accept the login/password.
That is when we discovered that I hadn't set the iphone right to back up to the cloud so there was nothing there for it to open.
Next they had me back up my iPhone to the cloud. (that took about an hour). Once it was done I went back to the iPad, you have to put some stuff in like country, blah blah blah, you are looking for the back up to iCloud, computer or iTunes. Select iCloud and from there it took about 5 minutes and everything was up and running.
What I would do differently - I would not reset the iPad. I didn't loose anything I can't replace but my pad desktop is a mess and I have to fix all that again. I would do the iPhone back up and then once that was done try to log into the iCloud again using the settings>iCloud. If that didn't work I would do the steps above because it did work.
Back up on iPhone: Settings>iCloud>Storage and Backup>Backup Now.
Good Luck!
Wendy
Macbook Pro
iPad 2 iOS5
iPhone 4 iOS5 -
How do I change my icloud apple id if I do not remember the password and it is not my current apple id and also the email that is the icloud id no longer exits.
Try Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team... -
every time i try to get to my hotmail, i get a message "view certificate" and it would not allow me to get to email from hotmail. and if i can sign in rarely, i can not sign out.
== This happened ==
Every time Firefox opened
== i try to sign in to my emailMy fiancee had the same problem with her laptop. Try making sure your time/date are set correctly. Other than that, I'm not sure. It worked for her, hope it works for you! :)
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I have updated my password and it works on my iPhone but not my iPad. Btw I have not installed iOS 7.0.2 on my phone.
Hi there Diinsd,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
-Griff W. -
After successfully resetting my password 2 times when I try to update applications it says my Apple ID is expired
Hi mmonsiegneur,
If you've recently changed or reset your Apple ID password and are having issues logging in, you may want to try manually signing out and signing back in on your device. You may find the following article helpful:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Regards,
- Brenden -
Why does my email account keep telling me my username or password is incorrect when it isn't?
why does my email account keep telling me my username or password is incorrect when it isn't?
Sky email is provided by Google now. Have you tried logging in via webmail on a desktop computer? Occasionally Google asks you to verify your account by entering a CAPTCHA which can't be done in a dedicated email client.
If that doesn't help, try removing and then re-setting up the account, following the directions here:
http://www.sky.com/helpcentre/broadband/email-and-tools/accessing-email-on-the-m ove/ -
IM HAVING TROUBLE LOGGING INTO MY EMAIL ON MY IPHONE. IT WORKS FINE ON THE LAPTOP BUT SAYS MY PASSWORD IS INCORRECT WHEN IT'S CORRECT... ITS A HOTMAIL ACCOUNT.. CAN ANYONE HELP ME?
Hi jonathangomma,
If you are having issues accessing your mail from your iPhone, you may find the following article helpful:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
- Brenden -
I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412) -
Why is it saying my password is incorrect when trying to download adobe flash?
why is it saying my password is incorrect when trying to download adobe flash?
Hi,
I assume you are trying to update Flash Player on a Mac machine. If so, please use your Mac system ID and password and not the Apple ID (used for purchases on Apple Store) or any Adobe related ID.
Hope this solves your problem.
With regards,
Prabhu -
my ipad keeps telling me that I can't get mail, but I am still getting my e-mails can you fix this its driving me crazy..Also it tells me that my password is incorrect when I use it all the time.every time I go to my settings it tells me to tell it what my hotmail password is I deleted this account and it still brings it back up.Please help me.
If Gmail, try this...https://accounts.google.com/DisplayUnlockCaptcha
If not, delete and recreate the account. -
My atv says my password/username is incorrect when I try to login to anything. I know both my username and password are very correct for they work on my mac, iPhone and iPad but whenever I try to rent/buy something on my Apple TV or connect to Homesharing or my iTunes it says something is incorrect and I must change my password. I have checked and double-checked that I am not making a spelling or upper/lower-case mistake. My network works because I can browse/search movies and TV shows and I can watch previews but once I try to download something the same problem appears.
Thanks...was having the same problem and gave resetting the Apple TV a shot...already just resetting let me get on my home network, when before, I was unable to get on and had to use my Verizon MiFi.
It is now working...thank you!!!
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