My emails are blocked/rejected by Hotmail
I just started getting the following from emails sent to a couple of friends that I email often:
Your message cannot be delivered to the following recipients:
Recipient address: [email protected]
Reason: Server rejected MAIL FROM address.
Diagnostic code: smtp;550 SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. If you are not an email/network admin please contact
Remote system: dns;mx2.hotmail.com (TCP|206.46.173.7|21189|65.55.92.136|25)
Recipient address: [email protected]
Reason: Server rejected MAIL FROM address.
Diagnostic code: smtp;550 SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. If you are not an email/network admin please contact
Remote system: dns;mx2.hotmail.com (TCP|206.46.173.7|21189|65.55.92.136|25)
Any ideas on how to find out what's going on?
Thanks
Solved!
Go to Solution.
viafax999 wrote:Somebody in the past using your IP address or that range of IP addresses has been sending large amounts of email that have been deemed to be spam see link
http://www.trustedsource.org/query/206.46.173.0/29
You could get Verizon to try and fix it for you or if you don't have a week or so to wait disconnect your router for a while and see if you can get a new IP address that is not in the range 206.46.173.x
The block is against the ip of Verizon's mail server, not your ip address. You can contact Verizon and let them know that this is going on, but it will ultimately be up to Microsoft to remove the block. Microsoft has a "whitelist" form that you can fill out that would help them get the un-block process rolling. (This has happened in the past, see this post.)
To get to the form:
1. Go to http://postmaster.live.com - You will land on the “Windows Live Hotmail Postmaster Services” page.
2. Click on “My e-mail is being blocked by Windows Live Hotmail or is being sent directly to the junk e-mail fold...”. You will land on the “Troubleshooting” page. To access the support e-Form, scroll to the bottom of the page and click on the “here” link-text within this phrase: “If your e-mail complies with our service guidelines and you are still experiencing e-mail delivery problems that are not addressed in our FAQ, click here to contact support.”
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."
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SCLDeleteEnabled
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SCLQuarantineEnabled
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Identity
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Guid
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ObjectCategory
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ObjectClass
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IsValid
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2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,5,192.168.0.5:27944,65.54.188.94:25,<,250-SIZE 36909875,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,6,192.168.0.5:27944,65.54.188.94:25,<,250-PIPELINING,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,7,192.168.0.5:27944,65.54.188.94:25,<,250-8bitmime,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,8,192.168.0.5:27944,65.54.188.94:25,<,250-BINARYMIME,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,9,192.168.0.5:27944,65.54.188.94:25,<,250-CHUNKING,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,10,192.168.0.5:27944,65.54.188.94:25,<,250-AUTH LOGIN,
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2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,12,192.168.0.5:27944,65.54.188.94:25,<,250 OK,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,13,192.168.0.5:27944,65.54.188.94:25,*,18243,sending message
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,14,192.168.0.5:27944,65.54.188.94:25,>,MAIL FROM:<[email protected]> SIZE=534310,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,15,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,16,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,17,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,18,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,19,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,20,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,21,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,22,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,23,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,24,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,25,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,26,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,27,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,28,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:08.937Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,29,192.168.0.5:27944,65.54.188.94:25,>,RCPT TO:<[email protected]>,
2014-01-29T22:44:09.030Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,30,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] OK,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,31,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,32,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,33,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,34,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,35,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,36,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,37,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,38,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,39,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,40,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,41,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,42,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,43,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,44,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,45,192.168.0.5:27944,65.54.188.94:25,<,250 [email protected] ,
2014-01-29T22:44:09.311Z,Windows SBS Internet Send Client server,08D0D8C0D237FAC7,46,192.168.0.5:27944,65.54.188.94:25,>,BDAT 512633 LAST,
After the last of the line then the client exchange server has tried every 2 minutes for the next 2 days and eventually failed because MS blocked the IP addresses.
Microsoft is not providing us any information and asking us to repeatedly to resolve the issue at our end but I don’t know why the exchange server never managed to deliver the email messages because all those Hotmail email addresses are legitimate and live
email addresses.
What does BDAT * LAST means? This is the last SMTP command sent/received before client s exchange server started a new communication attempt.
What are the changes that we can do to the client server in order to avoid similar issues in the future?
Thanks
DhanushkaHi,
I am afraid you still need to contact MS support to fix this issue.
Thanks,
Simon Wu
TechNet Community Support -
Legit email senders blocked as spam
I am having a consistent and very irritating problem that legitimate email senders are getting their emails bounced back as spam. Every time, I have to file a whitelist report and they do the same. Sometimes this takes days to resolve. Just today, someone who was successfully whitelisted two or three weeks ago is not getting blocked AGAIN.
Why are LEGITIMATE and consistent emails being blocked? I am still getting real spam by the way, which Verizon is not blocking. I get hundreds of emails a day and I will have to change providers if this continues to be a consistent problem.
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I need a higher level solution. ASAP.
Thanks, DebraMaybe try a whitelist?
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To protect our members and our network from unsolicited e-mail (spam), Verizon Online has put measures in place to restrict the distribution of e-mail containing spam and potentially harmful viruses to our members. If we review a restricted e-mail address or domain and determine, based on the information available, that it does not pose a current unacceptable risk to our members or our network, the e-mail address or domain can be "whitelisted" and, therefore, e-mail delivery will be allowed to your mailbox.
If your organization is having difficulty delivering e-mail to Verizon Online addresses, or if you are a subscriber to one of Verizon Online's Internet access services who is unable to receive certain e-mails, please fill out the appropriate form below and submit it to Verizon Online Security. We will investigate the issue and attempt to find a solution that allows you to send or receive e-mail from a restricted source.*
» If you are an outside organization, please use the ISP form
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The above links are not for reporting technical-support or billing-related issues. This resource is intended for use if you are having issues receiving e-mail from specific domains or addresses (but the remainder of your e-mail service is functioning properly) and for issues sending e-mail to Verizon Online customers. If your e-mail is not functioning properly, please contact Verizon Online technical support to address your issues. All issues not related to specific servers submitted via this form will be deleted.
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I was trying to update my iphone 4 software..but am not sure that I backed up everything first...what I did was hooked up my phone and went to update...i now don't have any of my contacts or photos, did it automatically sync when I hooked up and is t
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Mapping Mail to the IMAP Server's sent mail folder.
In Mail, how do I tell my IMAP account what folder to store sent mail in on the IMAP server? NOTE! I am not asking how to make it store on the server. I know if you go to a mail boxes preferences you can check a box that says "Store sent messages on
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Solaris 10 Ethernet & Serial Board Details
On Solaris 10 x86 Machine with update 2 OS Version Is there any command or way to get Hardware Details like Ethernet Board & Serial Board, I used prtconf -V | grep -i nge to get Network details but i could not find any way to get External Ethernet Bo
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I have loads of data, in the form of a byte array in one long list of BGRBGRBGR values. There is a bufferedImage type BGR byte: BufferedImage image = new BufferedImage(width, height, BufferedImage.TYPE_3BYTE_BGR); but how can i write my values into i