My Entourage e-mail won't work, i get a message requesting the password repeatedly

Entourage failure for e-mail started with a trojan fake Acrobat update. I switched to open DNS, but now each time I send/recieve e-mail it asks me to input my password, and then repeats the same question, not allowing any transfer of e-mails. How can I fix this?

It probably has to do with your security and/or browser configuration.
When my laptop crashed last year and I had to get a new one, I dealt with the same thing. First, go to your control panel and select the security section. See if your firewalls are up or not. If they are, turn them off. If you have any software to speed up your browser, that can affect the connection as well. Go into that software and disble/turn it off. If this doesn't work, contact customer support. They have a few other tricks they had me try that worked, but I can't remember them now.

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HT2500 Adding me mobileme account to mail will not work because it does not accept the password but works on iphone and ipad?

I am attempting to add my mobile me account to mail on my iMac. The first step is to give the email address and the password. For some reason it does not recognize the password. It is the some password used on iphone and ipad and logging on to me.com

Hello,
The problem isn't really the Password, but the default Servers if you choose MobileMe for account type.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to http://appleid.apple.com then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0

I do not get access to my mail. I am asked for the password, but I get a message that the password is wrong, but it is correct.

I do not get access to my mail. I am asked for the passwort to my iCloud and mail account, and when I respond with the password I get the message that it is wrong. But I am sure that it is correct.

Having same problem..changed password but that did not help...must be a problem in the cloud!!!

I have windows vista home premium and all other versions of iTunes worked on my laptop iTunes 10 won't work, I get a message saying I'm not connected to the Internet when I am. Why isn't iTunes recognizing my browser configuration?

I have windows vista home premium and all other iTunes worked on my laptop, I downloaded iTunes 10 and now the iTunes will not connect to the Internet. I use Mozilla firefox on my laptop and for some reason it keeps saying the connection timed out and I'm not connected to the Internet when I am. Why isn't iTunes recognizing my web configuration?

It probably has to do with your security and/or browser configuration.
When my laptop crashed last year and I had to get a new one, I dealt with the same thing. First, go to your control panel and select the security section. See if your firewalls are up or not. If they are, turn them off. If you have any software to speed up your browser, that can affect the connection as well. Go into that software and disble/turn it off. If this doesn't work, contact customer support. They have a few other tricks they had me try that worked, but I can't remember them now.

Outgoing Mail Won't Work!

My outgoing mail won't work! Get the message, 'Cannot send message using the server Hotmail. Can anyone help?

Select Mail | Preferences... from the Mac OS X Mail menu.
Go to the Accounts category.
Click the + ("Create an account.") button.
Enter your name under Full Name:.
Type your Windows Live Hotmail address (something like "[email protected]") under Email Address:.
Type your Windows Live Hotmail password under Password:.
Click Continue.
Make sure POP is selected under Account Type:.
Enter "Windows Live Hotmail" (or something similar) as the Description: for this account.
Type "pop3.live.com" (not including the quotation marks) under Incoming Mail Server:.
Enter your complete Windows Live Hotmail address ("[email protected]", for example) under User Name:.
Click Continue.
Enter "Windows Live Hotmail" under Description: for Outgoing Mail Server.
Type "smtp.live.com" under Outgoing Mail Server:.
Make sure Use Authentication is checked.
Enter your full Windows Live Hotmail address (e.g. "[email protected]") under User Name:.
Type your Windows Live Hotmail password under Password:.
Click Continue.
Now click Create.
Close the Accounts window.
source :http://email.about.com/od/macosxmailtips/qt/How_to_Access_Windows_Live_Hotmail_w ith_Mac_OS_X_Mail.htm

My itunes store, app center, safari and mail won't work after upgrade

I am very dissapointed in the new maverick upgrade. My app center, itune store, safari, and me mail won't work with the new upgrade. I called the help desk and they had me uninstall and re install the upgrade. he said i should have everything backed up cuz I will lose everything, but nothing was lost. It worked for a day, but now it doesn't work at all. it just gives me the hourglass circle symbol and finally times out. A couple of times my computer gave me an error code that i wasn't connected to the internet, even though I could use chrome no problem. Another error code I got was that I wasn't signed in, but I am. Any suggestions?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

I upgraded to OS 10.9 and now mail won't work

I upgraded to the new OS 10.9 and now my mail won't work. Any suggestions?

How are you trying to access gmail? Are you using their web mail page at www.gmail.com? Or using the Apple Mail application? Or something else?
If you are trying to use the web mail, what browser are you using? Does the failure occur when you try to load the initial page, or after you try to log in?
Let us know, we will keep working with you.

I've upgraded my mini mac to os x mavericks but now it won't work. I can't use the internet or photoshop etc... can anyone help?

I've upgraded my mini mac to os x mavericks but now it won't work. I can't use the internet or photoshop etc... can anyone help?

Hardware Information:
          Mac mini - model: Macmini3,1
          1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
          2 GB RAM
Video Information:
          NVIDIA GeForce 9400 - VRAM: 256 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 1:0:4
Disk Information:
          Hitachi HTS543216L9SA02 disk0 : (160.04 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 159.18 GB (62.27 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          PIONEER DVD-RW DVRTS08
USB Information:
          SanDisk Cruzer Edge 4 GB
                    NO NAME (disk1s1) /Volumes/NO NAME: 4 GB (162.5 MB free)
          Apple, Inc. Keyboard Hub
                    Apple, Inc Apple Keyboard
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Configuration files:
          /etc/hosts - Count: 30
Startup Items:
          HWNetMgr: Path: /Library/StartupItems/HWNetMgr
          HWPortDetect: Path: /Library/StartupItems/HWPortDetect
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.adobe.SwitchBoard.plist 3rd-Party support link
          [System] com.trusteer.rooks.rooksd.plist 3rd-Party support link
Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [System] com.epson.epw.agent.plist 3rd-Party support link
          [System] com.kodak.BonjourAgent.plist 3rd-Party support link
          [System] com.trusteer.rapport.rapportd.plist 3rd-Party support link
          [System] com.waltop.waltoptablet.plist 3rd-Party support link
          [invalid] KodakAiOBonjourAgent
User Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [not loaded] com.akamai.client.plist 3rd-Party support link
          [not loaded] com.akamai.single-user-client.plist 3rd-Party support link
          [not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist 3rd-Party support link
User Login Items:
          iTunesHelper
          Skype
          Dropbox 17-33-15
          SpyderUtility
          Dropbox
          Launch Nikon Message Center 2
          FKeyHandlerX
Internet Plug-ins:
          FlashPlayer-10.6: Version: 11.5.502.110 3rd-Party support link
          Flash Player: Version: 11.5.502.110 Cannot contact Adobe
          iPhotoPhotocast: Version: 7.0
          QuickTime Plugin: Version: 7.7.3
          AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          BrowserPlus_2.9.8: Version: 2.9.8 3rd-Party support link
          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
3rd Party Preference Panes:
          Akamai NetSession Preferences 3rd-Party support link
          BrowserPlus 3rd-Party support link
          Flash Player 3rd-Party support link
          Growl 3rd-Party support link
          Rapport 3rd-Party support link
Old Applications:
          /Users/[redacted]/Applications/Akamai
                    checkclientstatus:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    macui:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Akamai NetSession Uninstaller:          Version: 1.0 - SDK 10.5 3rd-Party support link
          Epson Printer Utility 4:          Version: 9.00 - SDK 10.5 3rd-Party support link
                    /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               3%          WindowServer
               1%          EtreCheck
               0%          mDNSResponder
               0%          aosnotifyd
Top Processes by Memory:
          109 MB          com.apple.IconServicesAgent
          63 MB          Dropbox
          63 MB          Mail
          57 MB          mds_stores
          55 MB          Finder
Virtual Memory Information:
          348 MB          Free RAM
          741 MB          Active RAM
          411 MB          Inactive RAM
          290 MB          Wired RAM
          315 MB          Page-ins
          0 B          Page-outs

I have Macbook Pro and Adobe CC. 3D won't work.. I can open the 3D panel options but clicking ok or even choosing preview brings up an error message [can't]

I have Macbook Pro and Adobe CC. 3D won't work.. I can open the 3D panel options but clicking ok or even choosing preview brings up an error message [can't]
My friend has exact same Mac and CC and he has the same problem. We both have up to date Yosemite and CC versions.
Any ideas?

Hi,
Could you please confirm the CC application you are using.
It would be great if you post a screenshot of the problem.
Regards,
Sumit Singh

I have a G5 with Tiger to sell and want to erase all my data from it, but the cd drive won't work so I can't use the OS10 start up disk. Answers?

I have a G5 to sell and want to erase all my data from it, but the cd drive won't work so I can't use the OS10 start up disk. Any way to do it?

Do you have another Mac? If so, you can startup this one in "Target Disk Mode" (instructions here) and connect it to another Mac to delete the home folders (or the entire drive, if that's what you want).
One piece of advise, though: after deleting the data, and of course emptying the Trash, it wouldn't hurt to also securely erase the "free space" of the drive (instructions here) before disconnecting the old Mac from the new one. This can be helpful, since "deleted" data is often retrievable with ease unles it's written over after the deletion.

My sound won't work on my ipad even though the sound is up and the button on the side is on volume? Any ideas ipad 2

My sound won't work on my ipad even though the sound is up and the button at the side is on volume? Any ideas. For ipad 2

They will replace it with a refurb of like kind if the problem is deemed to be hardware related and not caused by misue. They will probably try restoring the device and troubleshoot it on their own before they replace it for you .... And I'm talking about an Apple Store here.
You should probably try this next.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.

Mac Mail Issue: I was having trouble sending to hotmail accounts from my Earthlink account, they had me go into Mac Mail preferences and make changes, now Mac Mail doesn't work AT ALL - any help changing the settings back to correct Mac Mail settings? I c

I was having trouble sending to hotmail accounts from my Earthlink account, they had me go into Mac Mail preferences and make changes (because they claimed it was Mac Mail's fault, even though the hotmail error code said it's because Earthlink is blocked by hotmail), now Mac Mail doesn't work AT ALL - any help changing the settings back to correct Mac Mail settings? I can provide a transcript of the entire tech chat session, if that will help...

both apostrophes are used correctly, thanks
doesn't = does not (this is called a contraction)
it's = it is
Mac Mail's fault = possessive
any help with the actual issue? thanks!

My visual voice mail is not working..i have done all the steps that I have seen on here to do. When I call the voice mail it says that there is not a box set up and I need to contact my system administrator.

My visual voice mail is not working..i have done all the steps that I have seen on here to do. When I call the voice mail it says that there is not a box set up and I need to contact my system administrator.

I have had voice mail set up on my phone for 10 years. When I did the last iOS update before 7 I guess it wiped out my voice mail. Can I not set it up myself? I haven't changed my message in years.

My Mail doesn't work anymore, it is frozen on the last email I tried to send

My Mail doesn't work anymore, it is frozen on the last email I tried to send

sarah.pub,
Try quitting the Mail app like I describe then reset your iPad. To quit an app double click the Home button to reveal the app switcher. Flick up on the page preview of the app you want to quit. The page preview will fly away and disappear. That quits the app. The reset the iPad. Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.

I have an iMac, and have a Verizon DSL account. Recently, my Mac Mail keeps requesting the passwords on my account every few minutes, and will not allow me to send messages using Mac Mail. I cannot edit the outgoing server; how can I send emails?

I have an iMac, and have a Verizon DSL account (3 email addresses). Recently, my Mac Mail keeps requesting the passwords on my accounts every few minutes, and will not allow me to send messages using Mac Mail (the message says that the outgoing server was rejected. I cannot edit the outgoing server, and the keychain will not save my passwords (the ports are valid). How can I change the outgoing server to send emails, and how can I avoid having Mail request my passwords every 2 minutes? Verizon, as usual, will not provide support to iMacs.

Is there an email saved in your drafts or outbox folder? I suspect that Mail is continually trying to send it, and each time Google is rejecting the email message.
You can open the message and then delete it from your Outbox folder. Then try removing all @gmail email addresses from it and seeing whether you can send to the other folks. I suspect that will work.
With email, if an SMTP server *can* verify email addresses, sometimes it will and it will refuse to send messages. If a message has to be relayed across servers, no verification is done, and you'll get a bounce if an email address is bad.

My Entourage e-mail won't work, i get a message requesting the password repeatedly

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